Dear support staff,
On my forum https://archetribe.com/ I get the following error any time I (or any other user of the forum) attempt(s) to log in as a normal/admin user:
"You do not have a valid password configured for your account. Please reset your password via the reset password link."
(it does not matter if I try to log in on the admincp or not, neither the normal nor the admincp login work.)
Relevant information:
Vbulletin version: 5.6.2 (Security patch level 1)
PHP version: 7.4.5 (retrieved from a phpinfo.php file in the server root as I have no admincp access due to the login problem)
mySQL version: 10.1.46-MariaDB (this is the version running on the VPS server)
Tech support from my hosting provider has checked for any server-side issues that could cause this, but they cannot find any. This login-related error started happening after the server was migrated to a new hosting provider. I was suspicious of server-side issues, but they have also remigrated the vbulletin related files and the databases to see if that would fix the problem. It did not. They also ran the following check:

The Hosting service tech support recommended me to look for support from vbulletin tech staff as they thought it might be a bug in the vbulletin software. They say they have tried a multitude of solutions that are posted here on the forum, but all to no avail. There were no error logs on the server itself and it does not matter which browser I use, whether it is Firefox, chrome or Brave. Clearing the browser cache does not solve the issue.
Turning on debug options for a short while, there was the following information:
What also does not work is the 'I forgot my password' feature. That feature already did not work before the migration (in all other aspects the vbulletin software was operating swimmingly), but I assumed that was the bug discussed here (on this forum) to be fixed in the next vbulletin stable version. I do not know if that's related, but i thought it was worth mentioning, as I can't change my password to a new and 'valid' one this way either.
See attachments for screenshots of the error in the admincp and on the regular login screen, they are named accordingly.
If there's any extra information you require for solving the problem, please tell me and I'll be happy to provide it. I hope you will be able to figure out how to solve this issue.
On my forum https://archetribe.com/ I get the following error any time I (or any other user of the forum) attempt(s) to log in as a normal/admin user:
"You do not have a valid password configured for your account. Please reset your password via the reset password link."
(it does not matter if I try to log in on the admincp or not, neither the normal nor the admincp login work.)
Relevant information:
Vbulletin version: 5.6.2 (Security patch level 1)
PHP version: 7.4.5 (retrieved from a phpinfo.php file in the server root as I have no admincp access due to the login problem)
mySQL version: 10.1.46-MariaDB (this is the version running on the VPS server)
Tech support from my hosting provider has checked for any server-side issues that could cause this, but they cannot find any. This login-related error started happening after the server was migrated to a new hosting provider. I was suspicious of server-side issues, but they have also remigrated the vbulletin related files and the databases to see if that would fix the problem. It did not. They also ran the following check:
The Hosting service tech support recommended me to look for support from vbulletin tech staff as they thought it might be a bug in the vbulletin software. They say they have tried a multitude of solutions that are posted here on the forum, but all to no avail. There were no error logs on the server itself and it does not matter which browser I use, whether it is Firefox, chrome or Brave. Clearing the browser cache does not solve the issue.
Turning on debug options for a short while, there was the following information:
Code:
Debug Information
- Page ID: 1
- Parent ID: 0
- Page Template ID: 1
- Route ID: 7
- Page Type: default
- Screen Layout ID: 1
- Screen Layout Template: screenlayout_display_full
- Channel ID: 1
- Node ID:
- Database Asserts: 95 (?)
- AJAX Requests: 2
- Facebook Active: No (Not enabled or no appid & secret set)
- Style ID: 38
- Templates/Renders: 30/52
- CSS Templates: 4
- JS Files: 4
- Included Files: 160
- Autoloaded Classes: 160
- Current Time: Mon, 24 Aug 2020 14:14:21 +0000
- Page Time: 0.2954
See attachments for screenshots of the error in the admincp and on the regular login screen, they are named accordingly.
If there's any extra information you require for solving the problem, please tell me and I'll be happy to provide it. I hope you will be able to figure out how to solve this issue.
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