error log out from my testforum ?

[voyger]

hi all
got a problem with my test forum
if I closed the forum and log out get this error look picture, how can I solve this problem

thanks

[Wayne Luke]

I have no idea. That error is as generic as it is so it doesn't disclose dangerous server information to potential attackers.

Put the site in debug mode, what does it say then?

[voyger]

thanks wayne
will do that comeback to you

[voyger]

wayne
can you tell us what should i look for on debug

[Wayne Luke]

An error message.... A PHP fatal error, database connection error, etc... It will probably appear as a bunch of poorly formatted code. It should not show any of vBulletin if you're getting a "Serious Error" message.

Your screenshot isn't showing any errors. In fact the DEBUG information at the bottom is worthless to debug "A Serious Error".

[voyger]

if you don't know I don't know well still look like can't solve this problem can't close the test forum ?

[Wayne Luke]

If you only get the error when the forum is closed and you're logged out, that is what you have to do.

Put the site into debug mode.
Close the site.
Logout.

What is displayed on the screen.?

[voyger]

this is what I see on screen debug l delete the shoutbox don't need on test forum

still there is two error on "runtime.php" "andapplicationabstract.php" don't know what to do
will appreciated if you can direct me on a solution
thanks

Error :

API Error
Controller:

vbshout_core

Method:

getCopyright

Error(s):

array ( 0 => array ( 0 => '<div class="forum-off restore">Sorry, the board is unavailable at the moment while we are upgrade the forum. We will be back soon...</div>', ), )

on line 1032 in /home/clients/b7c573d9c8350ac3b2c34f422b6dd31e/testforum/includes/vb5/template/runtime.php

Step 0: showErrorPage() called on line 380 in /home/clients/b7c573d9c8350ac3b2c34f422b6dd31e/testforum/includes/vb5/applicationabstract.php

Step 1: handleException() called

Exception

API Error
Controller:

vbshout_core

Method:

getCopyright

Error(s):

array ( 0 => array ( 0 => '<div class="forum-off restore">Sorry, the board is unavailable at the moment while we are upgrade the forum. We will be back soon...</div>', ), )

on line 1032 in /home/clients/b7c573d9c8350ac3b2c34f422b6dd31e/testforum/includes/vb5/template/runtime.php

[Mark.B]

Disable the vbshout addon.

[voyger]

are you mean the shoutbox already delete
cannot found vbshout addon.on Cpanel

[Wayne Luke]

Did you delete the files from the server? Should be in the /core/packages directory. Or otherwise it will be wherever the installation instruction say to put the files. If you leave the files on your server, it will reinstall itself when you try to load the page.

The API is not available when the site is turned off. This is the probable cause of the error since your addon is calling it. You can also try turning the site on with tools.php.

[voyger]

hi wayne
yes I did delete the xml files from the Cpanel and all the shoutbox files from the server
I already try it to use the tools php to turner the forum on. really I shouldn't use the tools php every time I have to turned the forum on ?
I have to fix this problem I was hoping you could give me some kind of tip

[Mark.B]

hi wayne
yes I did delete the xml files from the Cpanel and all the shoutbox files from the server
I already try it to use the tools php to turner the forum on. really I shouldn't use the tools php every time I have to turned the forum on ?
I have to fix this problem I was hoping you could give me some kind of tip

It's being caused by an add on as can be seen from the error:

API Error
Controller:
vbshout_core

We don't know what code third party add ons use so it's difficult to provide specific support for them.

If the add on is still trying to call the API then it is clearly still present somewhere.

Make sure you have gone through the installation instructions and removed all instances of the shoutbox files based on where it tells you to put them.
Make sure the add on does not show under any of the three sections in AdminCP > Products & Hooks

[voyger]

ok thanks mark will check more thoroughly let you know
thanks