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  • Problem logging into my app

    When I try to log into my app he gives me this message can someone tell me what this mean?

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  • #2
    For some reason the webserver is returning a 301 redirect. Are you using the same URL in the app (via the Mobile Publisher) as you are on the website?
    Translations provided by Google.

    Wayne Luke
    The Rabid Badger - a vBulletin Cloud demonstration site.
    vBulletin 5 API - Full / Mobile
    Vote for your favorite feature requests and the bugs you want to see fixed.

    Comment


    • #3
      I don't know why I check it out.

      Comment


      • #4
        Where do I go to correct this problem with my app?

        Comment


        • #5
          It is a server issue. The server is returning a 301 header when the app expects a 200 header.

          Without know why the server is returning a 301 from your server's logs, all I can say is to make sure that you're using vBulletin 5.6.0 and Mobile Suite 2.4.0.
          Translations provided by Google.

          Wayne Luke
          The Rabid Badger - a vBulletin Cloud demonstration site.
          vBulletin 5 API - Full / Mobile
          Vote for your favorite feature requests and the bugs you want to see fixed.

          Comment


          • #6


            Can I get some help with this issue please I am not familiar with the server era.

            Comment


            • #7
              Originally posted by Tariq M. Waheed View Post
              [It is a server issue. The server is returning a 301 header when the app expects a 200 header.

              Without know why the server is returning a 301 from your server's logs, all I can say is to make sure that you're using vBulletin 5.6.0

              Can I get some help with this issue please I am not familiar with the server era.
              Can I get some help with this issue please I am not familiar with the server era.

              Comment


              • #8
                Your hosting provider can give you the logs of your server and they will tell you why a 301 was triggered. We do not have any access to your server or server logs.

                I figured you knew this because we have discussed this issue before. I am basically waiting on this information to be provided by you. We cannot provide solutions without the required information.
                Translations provided by Google.

                Wayne Luke
                The Rabid Badger - a vBulletin Cloud demonstration site.
                vBulletin 5 API - Full / Mobile
                Vote for your favorite feature requests and the bugs you want to see fixed.

                Comment


                • #9
                  I am basically waiting on this information to be provided by you. We cannot provide solutions without the required information.
                  What information do you need to help me fix this issue?

                  Comment


                  • #10
                    Can I please get help with my mobile app what information do I need to provide to the support team can someone please respond.

                    Comment


                    • #11
                      I have stated this several times. You need to acquire the server logs showing the errors created when you try to log into your app. Your server administrator can provide this to you. You then need to copy and paste the results of those logs into a reply. Until this information is provided by you, there is absolutely no way we can give any kind of support.
                      Translations provided by Google.

                      Wayne Luke
                      The Rabid Badger - a vBulletin Cloud demonstration site.
                      vBulletin 5 API - Full / Mobile
                      Vote for your favorite feature requests and the bugs you want to see fixed.

                      Comment


                      • #12
                        Ok all right I'll see what I can do

                        Comment


                        • #13
                          Here is my Error log from my server.

                          Wed May 20 07:56:28.608414 2020] [access_compat:error] [pid 1543144] [client 42.112.210.49:51699] AH01797: client denied by server configuration: /home/hapi/public_html/backup/wp-includes
                          [Tue May 19 18:37:51.040263 2020] [authz_core:error] [pid 1385854] [client 157.55.39.40:6404] AH01630: client denied by server configuration: /home/hapi/public_html/sitemap.xml.gz
                          [Mon May 18 19:16:54.478246 2020] [authz_core:error] [pid 1107401] [client 207.46.13.21:15007] AH01630: client denied by server configuration: /home/hapi/public_html/sitemap.xml.gz
                          [Mon May 18 11:04:31.021243 2020] [authz_core:error] [pid 1016201] [client 40.77.167.116:4735] AH01630: client denied by server configuration: /home/hapi/public_html/sitemap.xml.gz
                          [Sat May 16 23:14:31.996978 2020] [authz_core:error] [pid 596498] [client 40.77.167.204:5964] AH01630: client denied by server configuration: /home/hapi/public_html/sitemap.xml.gz
                          [Thu May 14 14:12:02.076982 2020] [:error] [pid 4140822] [client 101.21.146.105:52134] [client 101.21.146.105] ModSecurity: Access denied with code 403 (phase 2). Match of "rbl nxdomain.v2.rbl.imunify.com." against "TX:rbl_ip" required. [file "/etc/apache2/conf.d/modsec_vendor_configs/imunify360-full-apache/001_i360_1_generic.conf"] [line "24"] [id "77134464"] [rev "1"] [msg "Infectors: PHP Injection High-Risk PHP Function||MVN:TX:rbl_ip||T:APACHE||MV:14-12.101.21.146.105||PC:56254||SC:/home/hapi/public_html/index.php"] [severity "WARNING"] [maturity "1"] [accuracy "8"] [tag "service_o"] [tag "service_i360"] [hostname "afraka.com"] [uri "/index.php"] [unique_id "[email protected]"]
                          [Wed May 13 01:40:50.374995 2020] [:error] [pid 3704262] [client 85.153.225.3:28696] [client 85.153.225.3] ModSecurity: Access denied with code 403 (phase 2). Match of "rbl nxdomain.v2.rbl.imunify.com." against "TX:rbl_ip" required. [file "/etc/apache2/conf.d/modsec_vendor_configs/imunify360-full-apache/001_i360_1_generic.conf"] [line "24"] [id "77134464"] [rev "1"] [msg "Infectors: PHP Injection High-Risk PHP Function||MVN:TX:rbl_ip||T:APACHE||MV:01-40.85.153.225.3||PC:51330||SC:/home/hapi/public_html/ajax"] [severity "WARNING"] [maturity "1"] [accuracy "8"] [tag "service_o"] [tag "service_i360"] [hostname "afraka.com"] [uri "/ajax/render/widget_php"] [unique_id "XruIYi3MPRBjFFIBvctjEwAAAAs"]
                          [Tue May 12 10:55:04.879867 2020] [access_compat:error] [pid 3526787] [client 52.179.0.96:56280] AH01797: client denied by server configuration: /home/hapi/public_html/backup/
                          [Sat May 09 11:02:58.221137 2020] [access_compat:error] [pid 2689442] [client 51.89.201.9:43386] AH01797: client denied by server configuration: /home/hapi/public_html/backup/
                          [Wed May 06 22:05:20.080914 2020] [:error] [pid 1959412] [client 45.41.181.220:22027] [client 45.41.181.220] ModSecurity: Access denied with code 403 (phase 2). Match of "rx \\\\/wc-api\\\\/KCO_WC_Validation\\\\/" against "REQUEST_URI" required. [file "/etc/apache2/conf.d/modsec_vendor_configs/imunify360-full-apache/001_i360_1_generic.conf"] [line "14"] [id "77140164"] [rev "1"] [msg "Infectors: PHP Injection Low value||MVN:REQUEST_URI||T:APACHE||MV:/17145-what-ever-happened-to-black-power-and-do-we-care||PC:979||SC:/home/hapi/public_html/17145-what-ever-happened-to-black-power-and-do-we-care"] [severity "WARNING"] [maturity "1"] [accuracy "7"] [tag "service_o"] [tag "service_i360"] [hostname "afraka.com"] [uri "/17145-what-ever-happened-to-black-power-and-do-we-care"] [unique_id "XrNs4Pjr-wEkkdkUvtFZ5wAAABA"]
                          [Wed May 06 22:05:15.223088 2020] [:error] [pid 1959401] [client 45.41.181.220:7255] [client 45.41.181.220] ModSecurity: Access denied with code 403 (phase 2). Match of "rx \\\\/wc-api\\\\/KCO_WC_Validation\\\\/" against "REQUEST_URI" required. [file "/etc/apache2/conf.d/modsec_vendor_configs/imunify360-full-apache/001_i360_1_generic.conf"] [line "14"] [id "77140164"] [rev "1"] [msg "Infectors: PHP Injection Low value||MVN:REQUEST_URI||T:APACHE||MV:/17145-what-ever-happened-to-black-power-and-do-we-care||PC:51814||SC:/home/hapi/public_html/17145-what-ever-happened-to-black-power-and-do-we-care"] [severity "WARNING"] [maturity "1"] [accuracy "7"] [tag "service_o"] [tag "service_i360"] [hostname "afraka.com"] [uri "/17145-what-ever-happened-to-black-power-and-do-we-care"] [unique_id "[email protected]"]
                          [Mon May 04 00:43:23.507617 2020] [:error] [pid 1149887] [client 37.120.203.74:53387] [client 37.120.203.74] ModSecurity: Access denied with code 403 (phase 2). Match of "rx \\\\/wc-api\\\\/KCO_WC_Validation\\\\/" against "REQUEST_URI" required. [file "/etc/apache2/conf.d/modsec_vendor_configs/imunify360-full-apache/001_i360_1_generic.conf"] [line "14"] [id "77140164"] [rev "1"] [msg "Infectors: PHP Injection Low value||MVN:REQUEST_URI||T:APACHE||MV:/index.php?param1=assert&param2=print(md5(57575848371));||PC:52303||SC:/home/hapi/public_html/index.php"] [severity "WARNING"] [maturity "1"] [accuracy "7"] [tag "service_o"] [tag "service_i360"] [hostname "afraka.com"] [uri "/index.php"] [unique_id "[email protected]"]
                          [Sun May 03 05:49:37.159958 2020] [access_compat:error] [pid 934826] [client 104.41.138.211:53276] AH01797: client denied by server configuration: /home/hapi/public_html/backup/
                          [Tue Apr 28 09:01:40.503283 2020] [access_compat:error] [pid 3998478] [client 51.89.201.8:49638] AH01797: client denied by server configuration: /home/hapi/public_html/backup/
                          [Mon Apr 27 23:47:17.369634 2020] [access_compat:error] [pid 3859187] [client 67.222.38.91:22938] AH01797: client denied by server configuration: /home/hapi/public_html/backup/, referer: http://afraka.com/
                          [Sun Apr 26 10:49:44.482390 2020] [authz_core:error] [pid 3300909] [client 62.210.84.69:61410] AH01630: client denied by server configuration: /home/hapi/public_html/wp-config.php~
                          [Sat Apr 25 15:30:40.910050 2020] [:error] [pid 3002592] [client 188.127.249.136:39406] [client 188.127.249.136] ModSecurity: Access denied with code 403 (phase 2). Match of "rx \\\\/wc-api\\\\/KCO_WC_Validation\\\\/" against "REQUEST_URI" required. [file "/etc/apache2/conf.d/modsec_vendor_configs/imunify360-full-apache/001_i360_1_generic.conf"] [line "14"] [id "77140164"] [rev "1"] [msg "Infectors: PHP Injection Low value||MVN:REQUEST_URI||T:APACHE||MV:/?username=print(238947899389478923-34567343546345);&password=print(238947899389478923-34567343546345);&rememberme=print(238947899389478923-34567343546345);&||PC:767||SC:/home/hapi/public_html/"] [severity "WARNING"] [maturity "1"] [accuracy "7"] [tag "service_o"] [tag "service_i360"] [hostname "afraka.com"] [uri "/"] [unique_id "[email protected]"]
                          [Sat Apr 25 15:30:39.846047 2020] [:error] [pid 3002806] [client 188.127.249.136:39084] [client 188.127.249.136] ModSecurity: Access denied with code 403 (phase 2). Match of "rx \\\\/wc-api\\\\/KCO_WC_Validation\\\\/" against "REQUEST_URI" required. [file "/etc/apache2/conf.d/modsec_vendor_configs/imunify360-full-apache/001_i360_1_generic.conf"] [line "14"] [id "77140164"] [rev "1"] [msg "Infectors: PHP Injection Low value||MVN:REQUEST_URI||T:APACHE||MV:/?username=YWZyYWthLmNvbS8{${print(238947899389478923-34567343546345)}}&password=YWZyYWthLmNvbS8{${print(238947899389478923-34567343546345)}}&rememberme=YWZyYWthLmNvbS8{${print(238947899389478923-34567343546345)}}&||PC:51041||SC:/home/hapi/public_html/"] [severity "WARNING"] [maturity "1"] [accuracy "7"] [tag "service_o"] [tag "service_i360"] [hostname "afraka.com"] [uri "/"] [unique_id "XqSP3zgZwfX2zJzsmMXQvwAAAAo"]
                          Latest suexec error log

                          Comment


                          • #14
                            These don't appear to be related to the Mobile Suite App. They do appear to show that someone has been trying to hack your site. A combination of .htaccess and the installation of Mod Security has apparently stopped it.

                            Was there an error_log file available with PHP errors?

                            What do you have the settings for the API set to under Settings -> Options -> vBulletin API and Mobile Application Options?

                            What happens if you try to rebuild the app? Is the 32 character API correct?

                            Translations provided by Google.

                            Wayne Luke
                            The Rabid Badger - a vBulletin Cloud demonstration site.
                            vBulletin 5 API - Full / Mobile
                            Vote for your favorite feature requests and the bugs you want to see fixed.

                            Comment

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