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  • Can't login after upgrade

    After upgrading from vB 4.2.5 to 5.6.0, I can no longer login to my forums. When trying, I get the following error:
    error-1

    error_information_x-1

    I can login to the admincp without issues. Any thoughts would be greatly appreciated,

  • #2
    Some information that may help:
    Server Type: Linux
    Web Server: Apache v2.4.18
    PHP: 7.3.16-1+ubuntu16.04.1+deb.sury.org+1
    MySQL: 5.7.29-0ubuntu0.16.04.1

    No addons installed
    Clearing cache (tried a couple of times) doesn't help.
    Using one of the default styles
    Using default English language in latest Chrome browser (also tried Edge)

    Comment


    • #3
      1. Visit the site.
      2. Open developer tools in Chrome (F12).
      3. Try to login.
      4. On the Network tab, click on "ajax_login"
      5. What is the response?
      Translations provided by Google.

      Wayne Luke
      The Rabid Badger - a vBulletin Cloud demonstration site.
      vBulletin 5 API - Full / Mobile
      Vote for your favorite feature requests and the bugs you want to see fixed.

      Comment


      • #4
        "Failed to load response data"

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        • #5
          Here is the error pop-up, just in case it's useful:

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          • #6
            Dialog box doesn't help at all. The error message means that no error message was sent back and therefore the software doesn't know how to function.

            We'll need access to the server via a support ticket.
            Translations provided by Google.

            Wayne Luke
            The Rabid Badger - a vBulletin Cloud demonstration site.
            vBulletin 5 API - Full / Mobile
            Vote for your favorite feature requests and the bugs you want to see fixed.

            Comment


            • #7
              Thanks for your help. I will open support ticket accordingly.

              Comment


              • #8
                Here is one thing you can try...
                1. Log into the AdminCP.
                2. Go to Usergroups -> Usergroup Manager.
                3. Edit the Administrator usergroup.
                4. Change the password expiry limit to 0 from 180.
                Translations provided by Google.

                Wayne Luke
                The Rabid Badger - a vBulletin Cloud demonstration site.
                vBulletin 5 API - Full / Mobile
                Vote for your favorite feature requests and the bugs you want to see fixed.

                Comment


                • #9
                  I have exactly the same issue with a fresh install.

                  Weird as it was working mostly but now its not and fires -1 errors on logins. I can still log into the admin panel

                  Ive tried disabling hooks, and using default templates only

                  EDIT - Resolved. I had a force HTTPS addition which i removed after noticing the Vbulletin force HTTP lines # out. I used this and it worked
                  Last edited by thehullforum; Tue 24th Mar '20, 1:56pm.

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                  • #10
                    Thanks, Wayne. I just tried that and, unfortunately, that didn't help.

                    @thehullform: thanks for that idea. I just tried that too ... still not better

                    A support ticket has been opened on this.

                    Thanks for your help

                    Comment


                    • #11
                      You can force a reset of all passwords while the site is in debug mode under Maintenance -> General Update Tools. This will remove the existing passwords and users will be told to reset their passwords. Once this is done, they should be stored in the proper format.

                      This will not force a reset of the user logged into the AdminCP. You must change that password manually. Once logged in via the AdminCP, you should be able to visit the front end and remain logged in. This will allow you to change the password in the User Settings. If this is not possible, it probably means there is a configuration issue on your site. For example the Cookie Prefix in the /config.php and the /core/includes/config.php are not the same. Or your browser is refusing to store secure httponly cookies for some reason.

                      Translations provided by Google.

                      Wayne Luke
                      The Rabid Badger - a vBulletin Cloud demonstration site.
                      vBulletin 5 API - Full / Mobile
                      Vote for your favorite feature requests and the bugs you want to see fixed.

                      Comment


                      • #12
                        Thank you for this, Wayne. I just checked in my mobile device and can login normally. So it looks like it is a local issue on my PC? However, I can access the other forum I run (and this one, obviously ). So I am guessing it is a combination of the server the forum is running on and my local PC for some reason. Not sure where to start looking, though.

                        Comment


                        • #13
                          Make sure your local PC is allowing Javascript, Cookies, and Local Storage. All three are needed to use vBulletin 5's Web Client.

                          Your browser can have settings and/or extensions that are blocking this functionality.
                          Translations provided by Google.

                          Wayne Luke
                          The Rabid Badger - a vBulletin Cloud demonstration site.
                          vBulletin 5 API - Full / Mobile
                          Vote for your favorite feature requests and the bugs you want to see fixed.

                          Comment


                          • #14
                            Thanks for that thought. It really does seem to be limited to one computer. However, as noted, I can login to and use this forum and the other forum (also 5.6.0) I run with another hosting company. I am now in touch with the hosting company for support and will report back if/when the issue has been identified as it may help someone else.

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