Emergency, Please help new members subscriptions not working.

[[email protected]]

I just paid for a huge email campaign and suddenly when a new member tries to purchase a subscription it tells them "Sorry you are not authorized to view this page". It does create the account in vb but they never get to the payment option. I hope you can help me resolve this quickly. Thank you.

Additional info - It does create an account for the person signing up and puts them in the "Registered User" group. The Subscription plan says to put them in the "Premium User" group but isn't? maybe because they never get to the Paypal part to pay?

[Wayne Luke]

Paid Subscriptions -> Subscription Permissions. Make sure that Users Awaiting Moderation and Users Awaiting Email Confirmation can access the subscriptions that you created.

[[email protected]]

Last time I tested was before it upgraded to V5.6 Its Vbcloud. Its the way it has been from the beginning when everyone else signed up. this is a new issue. Did some something change maybe in the new version? I don't want anyone expect a a few groups top see what I think is the home page, where the forum and channels are. I don't want to allow guests. everything was working fine. I don't think I changed anything? I don;t have a good understanding of what Home page means, and how that relates to new members registering.

[[email protected]]

I cannot see where I blocked guest from viewing the home page. I don't think I did. I sure hope we can figure this out today.

[Wayne Luke]

Usergroups -> Usergroup Manager. The Guest usergroup is set to have all permissions set to No. These are the default permissions and inherited by the channels. When I set "Can View Channels" to Yes, I was able to register on your site. I changed it back to how you had it so permissions were not compromised.

Changes happen in every version. I don't know of any issues that would have changed this specifically. However, sometimes issues will affect files that might not be apparent.