No announcement yet.

Custom Avatars not displayed after upgrade

  • Filter
  • Time
  • Show
Clear All
new posts

  • Custom Avatars not displayed after upgrade

    1. vBulletin Version - 5.5.6
    2. PHP Version - 7.3.14
    3. MySQL Version - 5.7
    4. Any Addons installed - None
    5. Does the issue occur in a default style? - Yes
    6. Does the issue occur using the English language provided? - Yes
    7. Error message on the screen' - N/A
    8. Browser and Browser version used. - Chrome v80.x
    9. Did you clear the browser cache and did the error continue? - Yes
    10. A list of steps that can be used to recreate the issue. - N/A
    11. If the issue is an Invalid Server response, the web server and PHP logs that correspond with its timestamp. - N/A
    This weekend I upgraded my forums from 3.7 -> 3.8 -> 4.2.2 -> 5.5.6.

    Up until 4.2.2, customer avatars were displaying correctly. After upgrading to 5.5.6, every user is showing the default grey avatar icon for regular and thumbnails. If I edit a user in admincp and choose to change their avatar, their custom avatar is shown.

    In admincp -> User Picture Manager, it shows the following:

    Storage Type: User Pictures
    Avatars are currently being served from the filesystem at ./customavatars (this folder is in the root of my forum directory)

    What can I do to restore all of my users' custom avatars?




  • #2
    Custom Avatars are avatars that the user uploaded to their account. Is this what you're referring to?

    Are the files for these custom avatars in the /core/customavatar directory?
    Translations provided by Google.

    Wayne Luke
    The Rabid Badger - a vBulletin Cloud demonstration site.
    vBulletin 5 API - Full / Mobile
    Vote for your favorite feature requests and the bugs you want to see fixed.


    • #3
      That was it. The files were in /customavatars, not /core/customavatars. Thanks for the help on a holiday, Wayne!


      Related Topics