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  • Average ticket wait time

    We're in our ninth day waiting for a reply about migrating to the vBulletin Cloud, which we purchased weeks ago. What is typical wait time and how can we communicate without being pushed to the bottom of the list?
    Last edited by JLChane; Thu 16 Jan '20, 10:54am.

  • #2
    Normally it works in a couple of days but I also have a ticket hanging in the air right now that i would need resolved. Would be good to hear what time is to be expected right now!

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    • #3
      Originally posted by pmquist View Post
      Normally it works in a couple of days but I also have a ticket hanging in the air right now that i would need resolved. Would be good to hear what time is to be expected right now!
      Anything yet? Still nothing here.

      Pay and then nothing. A strange way to do things.

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      • #4
        I was helped today. I guess it was bad luck asking the question when they were in the middle of the 5.5.6 release. Without knowing, but guessing that there is a lot of pressure right when releasing a new version.

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        • #5
          Hello,

          I am looking at your ticket now and trying to figure out where the hold up is. If possible, I'll see if I can put it into my schedule and complete it as soon as I can.
          Translations provided by Google.

          Wayne Luke
          The Rabid Badger - a vBulletin Cloud demonstration site.
          vBulletin 5 API

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          • #6
            Resolved, thank you.

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            • #7
              Once files have been provided what is the time frame for their populating the new Cloud home? It's been days so far.

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              • #8
                ZIPs provided...

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                • #9
                  Still waiting for our icons and smilies to be uploaded...

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                  • #10
                    Still waiting for our icons and smilies to be uploaded...

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                    • #11
                      Please be patient. There is an unprecedented global crisis going on at the moment and like every company on the planet we are trying to work through things as quickly as we can.
                      MARK.B | vBULLETIN SUPPORT

                      TalkNewsUK - My vBulletin 5.6.4 Demo
                      AdminAmmo - My Cloud Demo

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