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  • Blank Login box being displayed

    We just installed 5.5.6 earlier this week and some users are reporting that when they click on :"Login" on the main forum page (https://www.forumania.com) the box that opens is blank, instead of requesting User/Password information. I have not seen this behavior myself and it appears to happen in multiple browsers.

    The users report that they need to open a different page in the forum first, and then the login box displays correctly.

    Any suggestions as to where to look?

    Thanks!

  • #2
    This will happen if people visit https://forumania.com/ instead of https://www.forumania.com/

    vBulletin will only work correctly from the URL set in the AdminCP.

    You should ask your host to redirect non-www to www so that everyone ends up in the right place.
    MARK.B | vBULLETIN SUPPORT

    TalkNewsUK - My vBulletin 5.5.6 Demo
    AdminAmmo - My Cloud Demo

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    • #3
      Originally posted by Mark.B View Post
      This will happen if people visit https://forumania.com/ instead of https://www.forumania.com/

      vBulletin will only work correctly from the URL set in the AdminCP.

      You should ask your host to redirect non-www to www so that everyone ends up in the right place.
      Interesting - I will ask one of those who are reporting this how they are accessing...

      Thanks!

      Comment


      • #4
        You should redirect users from https://forumania.com to https://www.forumania.com by editing the provided .htaccess file. There are thousands of tutorials on how to do this on the web.

        Here is one: https://geekflare.com/redirect-non-www-to-www-non-www/

        Basically you want this code:
        Code:
        RewriteCond %{HTTP_HOST} ^yoursite.com 
        RewriteRule (.*) https://www.yoursite.com/$1 [R=301,L]

        You would want to place your custom redirect near the top under:

        Code:
            #To redirect users to the secure version of your site, uncomment the lines below 
            #RewriteCond %{HTTPS} !=on
            #RewriteRule .* https://%{SERVER_NAME}%{REQUEST_URI} [R=301,L]
        Do not include the line: RewriteEngine on.
        Translations provided by Google.

        Wayne Luke
        The Rabid Badger - a vBulletin Cloud demonstration site.
        vBulletin 5 API - Full / Mobile
        Vote for your favorite feature requests and the bugs you want to see fixed.

        Comment


        • #5
          Originally posted by Wayne Luke View Post
          You should redirect users from https://forumania.com to https://www.forumania.com by editing the provided .htaccess file. There are thousands of tutorials on how to do this on the web.

          Here is one: https://geekflare.com/redirect-non-www-to-www-non-www/

          Basically you want this code:
          Code:
          RewriteCond %{HTTP_HOST} ^yoursite.com
          RewriteRule (.*) https://www.yoursite.com/$1 [R=301,L]

          You would want to place your custom redirect near the top under:

          Code:
          #To redirect users to the secure version of your site, uncomment the lines below
          #RewriteCond %{HTTPS} !=on
          #RewriteRule .* https://%{SERVER_NAME}%{REQUEST_URI} [R=301,L]
          Do not include the line: RewriteEngine on.
          Thanks - I found what was needed via Google and implemented it - odd it was never an issue before version 5.5.5 for us...

          Comment


          • #6
            It is a combination of increasing software security in vBulletin, browsers, and on servers. We will be working on a long-term fix so that the issue doesn't arise again.
            Translations provided by Google.

            Wayne Luke
            The Rabid Badger - a vBulletin Cloud demonstration site.
            vBulletin 5 API - Full / Mobile
            Vote for your favorite feature requests and the bugs you want to see fixed.

            Comment

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