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  • Error when opening a private message

    I cannot open any private message I received.

    Here is the debug error:
    Code:
    URL. If this is an error and the page should exist, please contact the system administrator and tell them how you got this message. 
    occurred in file /home/xxx/public_html/forum/includes/vb5/frontend/controller/relay.php on line 79
    Trace
    • Function legacy in file /home/xxx/public_html/forum/index.php line 74

  • #2
    What are the contents of your vBulletin root directory? It should include only two PHP files. index.php and config.php.

    What are the contents of your vBulletin /core directory?
    Translations provided by Google.

    Wayne Luke
    The Rabid Badger - a vBulletin Cloud customization and demonstration site.
    vBulletin 5 Documentation - Updated every Friday. Report issues here.
    vBulletin 5 API - Full / Mobile
    I am not currently available for vB Messenger Chats.

    Comment


    • #3
      root directory contains index.php and config.php

      /core contains:
      api.php
      attachment.php
      css.php
      global.php
      image.php
      login.php
      payment_gateway.php
      sprite.php
      xmlsitemap.php

      Comment


      • #4
        Hmm. Opening PMs should not be attempting to call legacy files (the files in /core/). We're going to need a support ticket and access to the server. SFTP, Database, and AdminCP.
        Translations provided by Google.

        Wayne Luke
        The Rabid Badger - a vBulletin Cloud customization and demonstration site.
        vBulletin 5 Documentation - Updated every Friday. Report issues here.
        vBulletin 5 API - Full / Mobile
        I am not currently available for vB Messenger Chats.

        Comment


        • #5
          Any update? I already have created ticket few days. Thanks!
          Ticketid: 2301311

          Comment


          • #6
            We will get to it as soon as we can, sorry for the delay.
            MARK.B | vBULLETIN SUPPORT

            TalkNewsUK - My vBulletin 5.5.2 Demo
            AdminAmmo - My Cloud Demo

            Comment


            • #7
              Never heard any reply.. Ticketid: 2301311
              Thank you!

              Comment


              • #8
                We are looking at this for you at the moment.
                MARK.B | vBULLETIN SUPPORT

                TalkNewsUK - My vBulletin 5.5.2 Demo
                AdminAmmo - My Cloud Demo

                Comment


                • #9
                  I've been working on your issue most of the day. Unfortunately, there were several other issues that needed to be cleaned up so that I could rule them out for causing your problems. I've outlined them in a response to your ticket. I am continuing to diagnose the main problem report.
                  Translations provided by Google.

                  Wayne Luke
                  The Rabid Badger - a vBulletin Cloud customization and demonstration site.
                  vBulletin 5 Documentation - Updated every Friday. Report issues here.
                  vBulletin 5 API - Full / Mobile
                  I am not currently available for vB Messenger Chats.

                  Comment

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