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Ad Modules not working since upgrading to 5.4.4

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  • Glenn Vergara
    replied
    Originally posted by munsterfans View Post
    So, how did it work prior to upgrade then?
    Maybe the upgrade messed up the module's usergroup permission? Just guessing. You'll never know until you check as I suggested. It'll take a minute or less to do so.

    Leave a comment:


  • Wayne Luke
    replied
    Usually people share their database via their favorite cloud storage. Simply share the link in a support ticket.

    Leave a comment:


  • munsterfans
    replied
    Originally posted by Glenn Vergara View Post
    Check the usergroup permission in the module configuration. Make sure that the module is shown to all usergroups or intended usergroups
    So, how did it work prior to upgrade then?

    Originally posted by Wayne Luke View Post
    This isn't something that should be happening. It did happen in the past but we put in work to make sure it didn't happen again. We would need access to the database backup you made before upgrading to determine why you're still having this problem.
    Excellent, thank you. How can I get it to you? The uncompressed .sql file is 1.8GB, compressed as a .zip is ~400MB

    Leave a comment:


  • Glenn Vergara
    replied
    Check the usergroup permission in the module configuration. Make sure that the module is shown to all usergroups or intended usergroups

    Leave a comment:


  • Wayne Luke
    replied
    This isn't something that should be happening. It did happen in the past but we put in work to make sure it didn't happen again. We would need access to the database backup you made before upgrading to determine why you're still having this problem.

    Leave a comment:


  • munsterfans
    replied
    Originally posted by In Omnibus View Post

    This sounds like you have something blocking the script. Do you have an ad blocker that blocks JS?
    I do not. This is for all users, so it's not a client side issue.

    Edit: looking at the page source, the ad modules are not there at all.
    Last edited by munsterfans; Thu 31st Jan '19, 6:54am.

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  • In Omnibus
    replied
    Originally posted by munsterfans View Post
    Having updated to 5.5, I am experiencing the same problem. I know deactivating each ad and reactivating it fixes it, but this is a major inconvenience and the problem should be investigated by vB.

    As an aside, why aren't widgets reusable?
    This sounds like you have something blocking the script. Do you have an ad blocker that blocks JS?

    Leave a comment:


  • MrsTiggywinkle
    replied
    Just for information - upgraded to 5.5.0 last week, no problems with our Google ads

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  • munsterfans
    replied
    Having updated to 5.5, I am experiencing the same problem. I know deactivating each ad and reactivating it fixes it, but this is a major inconvenience and the problem should be investigated by vB.

    As an aside, why aren't widgets reusable?

    Leave a comment:


  • munsterfans
    replied
    I have to go into every single ad module and de-activate and re-activate every ad to get them to appear. What a bloody inconvenience!

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  • munsterfans
    replied
    Yes, they are. Definitely related to the upgrade, ads were appearing fine prior.

    The version prior to upgrade was 5.4.3

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  • In Omnibus
    replied
    I haven't seen or heard any other mentions of this issue. Are these Google Adsense ads?

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  • munsterfans
    started a topic Ad Modules not working since upgrading to 5.4.4

    Ad Modules not working since upgrading to 5.4.4

    I upgraded to 5.4.4 last night, and since then none of the ad modules are displaying ads. Is this a known issue?

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