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  • problem send mass email to user

    got a problem send mass email to user
    send mass email to all
    been told from user and adnin they haven't receive email
    send a test email to admin and user they receive the test email when i send mass email some admin and user don't receive any email
    can somebody tell as where i going wrong

    thanks
    voyger.: In Almighty God I trust, everyone else has to provide evidence."

    vBulletin Version 5.5.5

  • #2
    Maybe it goes to their spam folder? Or their email provider is blocking the email from your domain?

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    • #3
      checked with few user they saying they haven't found in
      spam folder or any ware i don't believe their email provider is blocking the email from my domain
      send a test email they do receive ok
      voyger.: In Almighty God I trust, everyone else has to provide evidence."

      vBulletin Version 5.5.5

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      • #4
        Do you see pending emails in the mailqueue? You will see this in the AdminCP home page.

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        • #5
          can't found
          pending emails in the mailqueue on cpanel
          can you elaborate step by step
          thanks
          voyger.: In Almighty God I trust, everyone else has to provide evidence."

          vBulletin Version 5.5.5

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          • #6
            It is labeled "Number of Queued E-Mails" in the AdminCP home page.

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            • #7
              What do your mail logs from the server say?
              Translations provided by Google.

              Wayne Luke
              The Rabid Badger - a vBulletin Cloud demonstration site.
              vBulletin 5 API - Full / Mobile
              Vote for your favorite feature requests and the bugs you want to see fixed.

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              • #8
                Originally posted by Glenn Vergara View Post
                It is labeled "Number of Queued E-Mails" in the AdminCP home page.
                thanks glen found it don't know where i was looking silly me
                Number of Queued E-Mails is = 0


                at wayne will have a look
                mail logs from the server let you know
                voyger.: In Almighty God I trust, everyone else has to provide evidence."

                vBulletin Version 5.5.5

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                • #9
                  as I still got problem some of my user don't receive email
                  can you tell me were I can found the email log on my server

                  thanks in advance
                  voyger.: In Almighty God I trust, everyone else has to provide evidence."

                  vBulletin Version 5.5.5

                  Comment


                  • #10
                    Your hosting provider can provide access to the email logs on your server. We have no way of knowing where it is or even which email daemon you're using.

                    Setting up and using an Authenticated SMTP server for email is the best way to make sure your email isn't bounced as spam.
                    Translations provided by Google.

                    Wayne Luke
                    The Rabid Badger - a vBulletin Cloud demonstration site.
                    vBulletin 5 API - Full / Mobile
                    Vote for your favorite feature requests and the bugs you want to see fixed.

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                    • #11
                      thanks wayne
                      can you tell us will be enough only to enable SMTP Email
                      do I need to fill SMTP Host and SMTP Port ?

                      thanks
                      voyger.: In Almighty God I trust, everyone else has to provide evidence."

                      vBulletin Version 5.5.5

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                      • #12
                        You need to have a valid SMTP server to use. Most hosting providers provide one so you can use your email client with emails on your domain.

                        Server Name / IP
                        Port
                        SMTP User (usually the email address)
                        and password
                        Translations provided by Google.

                        Wayne Luke
                        The Rabid Badger - a vBulletin Cloud demonstration site.
                        vBulletin 5 API - Full / Mobile
                        Vote for your favorite feature requests and the bugs you want to see fixed.

                        Comment

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