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  • delete private message error

    as an admin, i want to delete private messages in sent folder. when i select the message to delete, it gives me an error.

    happens to several messages returning the same error message invalid data.(invalid_data)

  • #2
    Find the same message in your Inbox and delete it from there. The Sent folder is a holdover from vBulletin 4.X. However since all private messages are actually threaded topics now, they can be managed from the Inbox.
    Translations provided by Google.

    Wayne Luke
    The Rabid Badger - a vBulletin Cloud demonstration site.
    vBulletin 5 API - Full / Mobile
    Vote for your favorite feature requests and the bugs you want to see fixed.

    Comment


    • #3
      it is not inside the inbox.

      Originally posted by Wayne Luke View Post
      Find the same message in your Inbox and delete it from there. The Sent folder is a holdover from vBulletin 4.X. However since all private messages are actually threaded topics now, they can be managed from the Inbox.

      Comment


      • #4
        Then you can't delete it at this time.
        Translations provided by Google.

        Wayne Luke
        The Rabid Badger - a vBulletin Cloud demonstration site.
        vBulletin 5 API - Full / Mobile
        Vote for your favorite feature requests and the bugs you want to see fixed.

        Comment


        • #5
          then how can i delete in future? looks like it is a lost child or something. i got quite a number of such topics

          Originally posted by Wayne Luke View Post
          Then you can't delete it at this time.

          Comment


          • #6
            The only way to delete private messages at this time is from the Inbox.
            Translations provided by Google.

            Wayne Luke
            The Rabid Badger - a vBulletin Cloud demonstration site.
            vBulletin 5 API - Full / Mobile
            Vote for your favorite feature requests and the bugs you want to see fixed.

            Comment


            • #7
              thank you. is this an issue that the technical team is looking into?

              the issue came about only after upgrade from vb4 to vb5.

              in vb4, those threads are deleted from the inbox and there are no threads in the sent folder. after upgrade, all these threads came back.

              before upgrade, i had like 50 threads in the sent folder. after upgrade, i have like 200 pages of 10 threads in each page.

              Originally posted by Wayne Luke View Post
              The only way to delete private messages at this time is from the Inbox.

              Comment


              • #8
                They weren't really deleted in vBulletin 4. They were just made invisible to you. All parties involved have to delete the Private Message for it to be deleted in vBulletin 4. vBulletin 5 uses a different paradigm where Private Messages are no different than topics in a forum. They contain replies just like topics in a forum. As such the proper visual was rebuilt when converting vBulletin 4's data.

                There is an open bug report with developers on this issue. However, it isn't considered a priority for resolving at this time. In reality, the user interface needs to be updated to reflect the new paradigm of Private Messages and vBulletin Messenger's chat functionality built on top of them.
                Translations provided by Google.

                Wayne Luke
                The Rabid Badger - a vBulletin Cloud demonstration site.
                vBulletin 5 API - Full / Mobile
                Vote for your favorite feature requests and the bugs you want to see fixed.

                Comment


                • #9
                  thanks for explaining and it is like using the delete key to delete the files in the trash vs rm *.* in the trash.

                  i do understand that the paradigm is different. however, by not handling such an issue, it indirectly creates alot of issues for both administrators and users because suddenly all the messages that were believe to be delete are now back. this has no doubt causes the database size to increase which causes more time to port databases etc.


                  this seems to occur primarily for private messages that involves more than 1 user which means the parent node has been deleted by another user leaving the child node orphaned as the child cannot find the parent.

                  i do understand that certain bugs takes priority over others. as a consumer of the product, i do understand that if it is not fixed in 5.1, however it is now 5.4.1 which means 3 iterations have gone through and it has been more than 1 year since vb5 was first launched.


                  as the team is working on the bug (hopefully) is there any quick fix solution involving sql statements which can be run on the database to fix? i am open to the technical team having access to the database to find a solution.


                  Originally posted by Wayne Luke View Post
                  They weren't really deleted in vBulletin 4. They were just made invisible to you. All parties involved have to delete the Private Message for it to be deleted in vBulletin 4. vBulletin 5 uses a different paradigm where Private Messages are no different than topics in a forum. They contain replies just like topics in a forum. As such the proper visual was rebuilt when converting vBulletin 4's data.

                  There is an open bug report with developers on this issue. However, it isn't considered a priority for resolving at this time. In reality, the user interface needs to be updated to reflect the new paradigm of Private Messages and vBulletin Messenger's chat functionality built on top of them.

                  Comment


                  • #10
                    There is no quick fix, sorry...

                    At this time the bug is not being worked on. Every bug is a major issue for somebody, but equally every bug has to be prioritised. It will eventually work its way up the priority list.
                    In truth, in the grand scheme of things it's not a major problem. Extra messages in the database won't make much of a difference to its size. I would imagine the most likely fix anyway would be to remove the sent items folder from displaying. It's simply obsolete, as Wayne has outlined.

                    I will try and find the bug report later so we can see where it is.
                    MARK.B | vBULLETIN SUPPORT

                    TalkNewsUK - My vBulletin 5.5.6 Demo
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