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Can't change password for anyone

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  • Can't change password for anyone

    I am unable to change the password for my account or anyone else's account on my forum. When I try to do it in my admincp I get a blank page after I try to do it. When I use the forgot password feature, I get the link but I get an 500 server error when I change the password to what I want it to be. I opened a ticket 1659741

  • #2
    You have to purchase a support contract for your tickets to be looked at.

    Blank pages are indicative of PHP errors. A 500 server error can be a PHP error as well. Putting the site in Debug mode may expose these errors.

    https://www.vbulletin.com/go/vb5debug.
    Translations provided by Google.

    Wayne Luke
    The Rabid Badger - a vBulletin Cloud demonstration site.
    vBulletin 5 API

    Comment


    • #3
      Originally posted by Wayne Luke View Post
      You have to purchase a support contract for your tickets to be looked at.

      Blank pages are indicative of PHP errors. A 500 server error can be a PHP error as well. Putting the site in Debug mode may expose these errors.

      https://www.vbulletin.com/go/vb5debug.
      Debug Information

      • Page ID: 4
      • Parent ID: 0
      • Page Template ID: 1
      • Route ID: 4
      • Page Type: default
      • Screen Layout ID: 2
      • Screen Layout Template: screenlayout_display_wide_narrow
      • Channel ID: 1
      • Node ID: 1
      • Database Asserts: 162 (?)
      • AJAX Requests: 1
      • Facebook Active: Yes
      • Style ID: 14
      • Templates/Renders: 28/85
      • CSS Templates: 3
      • JS Files: 3
      • Included Files: 147
      • Autoloaded Classes: 136
      • Current Time: Fri, 09 Mar 2018 10:10:20 +0000
      • Page Time: 0.6405

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      • #4
        That doesn't actually provide any information on the error. What does the screen say above when you would have received the 500 server error?

        What does the blank page in the AdminCP say after turning this on?
        Translations provided by Google.

        Wayne Luke
        The Rabid Badger - a vBulletin Cloud demonstration site.
        vBulletin 5 API

        Comment


        • #5
          When I try to change it in the admincp I get this screen after I click save. When I use the forgot password link everything works until I change the password. When I click OK I get the error.
          Attached Files

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          • #6
            Debug mode should put the error on the screen. If it does not, then you need to get the error from your server's error logs. Your hosting provider can help you retrieve your server's error logs. Without the error, we cannot provide a solution.
            Translations provided by Google.

            Wayne Luke
            The Rabid Badger - a vBulletin Cloud demonstration site.
            vBulletin 5 API

            Comment


            • #7
              Originally posted by Wayne Luke View Post
              Debug mode should put the error on the screen. If it does not, then you need to get the error from your server's error logs. Your hosting provider can help you retrieve your server's error logs. Without the error, we cannot provide a solution.
              The problem was a simple one. My php version 5.5 instead of 5.6.

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