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  • #16
    This is circular and we're not getting the information needed to provide a solution. Please purchase a support contract and open a support ticket so we can get direct access to your server and solve the problem. The alternative is to purchase a professional upgrade server.
    Translations provided by Google.

    Wayne Luke
    The Rabid Badger - a vBulletin Cloud demonstration site.
    vBulletin 5 API

    Comment


    • #17
      Originally posted by Wayne Luke View Post
      This is circular and we're not getting the information needed to provide a solution. Please purchase a support contract and open a support ticket so we can get direct access to your server and solve the problem. The alternative is to purchase a professional upgrade server.
      So we don't know why I'm getting those errors even when my board is in debug mode? I already have a support ticket up but I got more responses here. Where I go for a support contract and how much is it? This is probably something simple that I'm missing on my part.

      Comment


      • #18
        You're getting the errors because you're trying to load a page that doesn't exist. Why the page doesn't exist is the mystery and to find the solution, we need access to your server.

        You can purchase a support contract here: https://www.vbulletin.com/en/addons.html. You'll need to log in with your customer information in the top right corner.
        Translations provided by Google.

        Wayne Luke
        The Rabid Badger - a vBulletin Cloud demonstration site.
        vBulletin 5 API

        Comment


        • #19
          I figured out what the problem is for my forum not showing up. It shows up at http://www.ryanmcbain.com/forum/forum

          Is there any way for it to show up as just http://www.ryanmcbain.com/forum/

          Comment


          • #20
            That is actually two different pages. The one at /forum is broken and why we need to look at your installation.
            Translations provided by Google.

            Wayne Luke
            The Rabid Badger - a vBulletin Cloud demonstration site.
            vBulletin 5 API

            Comment


            • #21
              Originally posted by Wayne Luke View Post
              That is actually two different pages. The one at /forum is broken and why we need to look at your installation.
              I'm thinking it might have something to do with my htaccess file. I'm gonna try and figure this out, if I can't get it working I guess I'll bite the bullet and buy a support contract.

              PHP Code:
              <IfModule mod_rewrite.c>
                  
              RewriteEngine On

                  
              # Send css calls directly to the correct file VBV-7807
                  
              RewriteRule ^css.phpcore/css.php [NC,L]

                  
              # Redirect old install path to core.
                  
              RewriteRule ^installcore/install/ [NC,L]

                  
              # Main Redirect
                  
              RewriteCond %{REQUEST_URI} !\.(gif|jpg|jpeg|png|css)$
                  
              RewriteCond %{REQUEST_FILENAME} !-f
                  RewriteCond 
              %{REQUEST_FILENAME} !-d
                  RewriteRule 
              ^(.*)$ index.php?routestring=$[L,QSA]

                  
              # Because admincp is an actual directory.
                  
              RewriteRule ^(admincp/)$ index.php?routestring=$[L,QSA]

              </
              IfModule>

              <
              IfModule mod_deflate.c>
                  
              AddOutputFilterByType DEFLATE application/atom+xml \
                                        
              text/javascript \
                                        
              application/javascript \
                                        
              application/json \
                                        
              application/rss+xml \
                                        
              application/vnd.ms-fontobject \
                                        
              application/x-font-ttf \
                                        
              application/xhtml+xml \
                                        
              application/xml \
                                        
              font/opentype \
                                        
              image/svg+xml \
                                        
              image/x-icon \
                                        
              text/css \
                                        
              text/html \
                                        
              text/plain \
                                        
              text/x-component \
                                        
              text/xml
              </IfModule>

              <
              IfModule mod_expires.c>
                  
              ExpiresActive On
                  ExpiresByType application
              /x-javascript A1209600
                  ExpiresByType text
              /javascript A1209600
                  ExpiresByType application
              /javascript A1209600
                  ExpiresByType text
              /css A31536000
                  ExpiresByType image
              /x-icon A2592000
                  ExpiresByType image
              /icon A2592000
                  ExpiresByType application
              /x-ico A2592000
                  ExpiresByType application
              /ico A2592000
                  ExpiresByType image
              /gif A2592000
                  ExpiresByType image
              /jpeg A1209600
                  ExpiresByType image
              /jpg A1209600
                  ExpiresByType image
              /png A1209600
                  ExpiresByType application
              /x-shockwave-flash A1209600
                  ExpiresByType font
              /ttf A2592000
                  ExpiresByType font
              /otf A2592000
                  ExpiresByType font
              /x-woff A2592000
                  ExpiresByType image
              /svg+xml A2592000
                  ExpiresByType font
              /truetype A2592000
                  ExpiresByType font
              /opentype A2592000
                  ExpiresByType application
              /x-font-woff A2592000
                  ExpiresByType application
              /vnd.ms-fontobject A2592000
              </IfModule>

              <
              IfModule mod_headers.c>
                  
              Header set Connection keep-alive
                  
              <filesmatch "\.(ico|flv|gif|swf|eot|woff|otf|ttf|svg)$">
                      
              Header set Cache-Control "max-age=2592000, public"
                  
              </filesmatch>
                  <
              filesmatch "\.(jpg|jpeg|png)$">
                      
              Header set Cache-Control "max-age=1209600, public"
                  
              </filesmatch>
                  <
              filesmatch "\.(eot|woff|otf|ttf|svg)$">
                      
              Header set Cache-Control "max-age=2592000, public"
                  
              </filesmatch>
                  
              # css and js should use private for proxy caching https://developers.google.com/speed/docs/best-practices/caching#LeverageProxyCaching
                  
              <filesmatch "\.(css)$">
                      
              Header set Cache-Control "max-age=31536000, private"
                  
              </filesmatch>
                  <
              filesmatch "\.(js)$">
                      
              Header set Cache-Control "max-age=1209600, private"
                  
              </filesmatch>
              </
              IfModule

              Comment


              • #22
                The error you are receiving has nothing to do with your .htaccess file. If it did, we would have provided a solution at this time. The error has to do with the software asking the database for the configuration on "Page X" and the database saying I don't have a "Page X." Without looking at the server, we can't know why that is, what happened, and how to prevent it from happening in the future.

                It is especially perplexing because it is a default page and one of the steps of every upgrade is to specifically rebuild the configuration of every default page so they don't go missing when we make changes.
                Translations provided by Google.

                Wayne Luke
                The Rabid Badger - a vBulletin Cloud demonstration site.
                vBulletin 5 API

                Comment


                • #23
                  If it were an .htaccess issue, your site would most likely look like this:

                  Click image for larger version  Name:	Screenshot_15.png Views:	1 Size:	53.0 KB ID:	4387661

                  Or give a 500 server error.
                  Translations provided by Google.

                  Wayne Luke
                  The Rabid Badger - a vBulletin Cloud demonstration site.
                  vBulletin 5 API

                  Comment


                  • #24
                    Originally posted by Wayne Luke View Post
                    The error you are receiving has nothing to do with your .htaccess file. If it did, we would have provided a solution at this time. The error has to do with the software asking the database for the configuration on "Page X" and the database saying I don't have a "Page X." Without looking at the server, we can't know why that is, what happened, and how to prevent it from happening in the future.

                    It is especially perplexing because it is a default page and one of the steps of every upgrade is to specifically rebuild the configuration of every default page so they don't go missing when we make changes.
                    I'm wondering if this is the reason why I can't reset the password for main admin account. I've tried everything, tools.php, using another admin account and trying to change the password manually in admincp, and using the reset password function. All have failed. When I use the reset password function it let's me do it and then when I click to change it I get



                    The website cannot display the page

                    HTTP 500


                    Most likely causes:
                    •The website is under maintenance.
                    •The website has a programming error.


                    Comment


                    • #25
                      You really need a support ticket for all this. There is no real solution we can provide in the forums. We need access to your server.
                      MARK.B | vBULLETIN SUPPORT

                      TalkNewsUK - My vBulletin 5.6.3 Demo
                      AdminAmmo - My Cloud Demo

                      Comment


                      • #26
                        Originally posted by Mark.B View Post
                        You really need a support ticket for all this. There is no real solution we can provide in the forums. We need access to your server.
                        My ticket number should still be 1657581

                        Comment


                        • #27
                          Originally posted by Ryan McBain View Post

                          My ticket number should still be 1657581
                          I have fixed this via the ticket. The site should now load ok.
                          MARK.B | vBULLETIN SUPPORT

                          TalkNewsUK - My vBulletin 5.6.3 Demo
                          AdminAmmo - My Cloud Demo

                          Comment


                          • #28
                            Originally posted by Mark.B View Post

                            I have fixed this via the ticket. The site should now load ok.
                            WOW. THANK YOU THANK YOU THANK YOU!!!! What was the problem? I've been trying to fix this forever.

                            Comment


                            • #29
                              Originally posted by Ryan McBain View Post

                              WOW. THANK YOU THANK YOU THANK YOU!!!! What was the problem? I've been trying to fix this forever.
                              Something wrong with the routes. There's a rebuild tool we can use that generally fixes this, depending on how bad it is.

                              Without knowing the history, I'd hazard a guess that you upgraded and something got corrupted during the process.
                              MARK.B | vBULLETIN SUPPORT

                              TalkNewsUK - My vBulletin 5.6.3 Demo
                              AdminAmmo - My Cloud Demo

                              Comment

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