Can't upgrade my forum

[Wayne Luke]

This is circular and we're not getting the information needed to provide a solution. Please purchase a support contract and open a support ticket so we can get direct access to your server and solve the problem. The alternative is to purchase a professional upgrade server.

[Ryan McBain]

This is circular and we're not getting the information needed to provide a solution. Please purchase a support contract and open a support ticket so we can get direct access to your server and solve the problem. The alternative is to purchase a professional upgrade server.

So we don't know why I'm getting those errors even when my board is in debug mode? I already have a support ticket up but I got more responses here. Where I go for a support contract and how much is it? This is probably something simple that I'm missing on my part.

[Wayne Luke]

You're getting the errors because you're trying to load a page that doesn't exist. Why the page doesn't exist is the mystery and to find the solution, we need access to your server.

You can purchase a support contract here: https://www.vbulletin.com/en/addons.html. You'll need to log in with your customer information in the top right corner.

[Ryan McBain]

I figured out what the problem is for my forum not showing up. It shows up at http://www.ryanmcbain.com/forum/forum

Is there any way for it to show up as just http://www.ryanmcbain.com/forum/

[Wayne Luke]

That is actually two different pages. The one at /forum is broken and why we need to look at your installation.

[Ryan McBain]

That is actually two different pages. The one at /forum is broken and why we need to look at your installation.

I'm thinking it might have something to do with my htaccess file. I'm gonna try and figure this out, if I can't get it working I guess I'll bite the bullet and buy a support contract.

<IfModule mod_rewrite.c>
    RewriteEngine On

    # Send css calls directly to the correct file VBV-7807
    RewriteRule ^css.php$ core/css.php [NC,L]

    # Redirect old install path to core.
    RewriteRule ^install/ core/install/ [NC,L]

    # Main Redirect
    RewriteCond %{REQUEST_URI} !\.(gif|jpg|jpeg|png|css)$
    RewriteCond %{REQUEST_FILENAME} !-f
    RewriteCond %{REQUEST_FILENAME} !-d
    RewriteRule ^(.*)$ index.php?routestring=$1 [L,QSA]

    # Because admincp is an actual directory.
    RewriteRule ^(admincp/)$ index.php?routestring=$1 [L,QSA]

</IfModule>

<IfModule mod_deflate.c>
    AddOutputFilterByType DEFLATE application/atom+xml \
                          text/javascript \
                          application/javascript \
                          application/json \
                          application/rss+xml \
                          application/vnd.ms-fontobject \
                          application/x-font-ttf \
                          application/xhtml+xml \
                          application/xml \
                          font/opentype \
                          image/svg+xml \
                          image/x-icon \
                          text/css \
                          text/html \
                          text/plain \
                          text/x-component \
                          text/xml
</IfModule>

<IfModule mod_expires.c>
    ExpiresActive On
    ExpiresByType application/x-javascript A1209600
    ExpiresByType text/javascript A1209600
    ExpiresByType application/javascript A1209600
    ExpiresByType text/css A31536000
    ExpiresByType image/x-icon A2592000
    ExpiresByType image/icon A2592000
    ExpiresByType application/x-ico A2592000
    ExpiresByType application/ico A2592000
    ExpiresByType image/gif A2592000
    ExpiresByType image/jpeg A1209600
    ExpiresByType image/jpg A1209600
    ExpiresByType image/png A1209600
    ExpiresByType application/x-shockwave-flash A1209600
    ExpiresByType font/ttf A2592000
    ExpiresByType font/otf A2592000
    ExpiresByType font/x-woff A2592000
    ExpiresByType image/svg+xml A2592000
    ExpiresByType font/truetype A2592000
    ExpiresByType font/opentype A2592000
    ExpiresByType application/x-font-woff A2592000
    ExpiresByType application/vnd.ms-fontobject A2592000
</IfModule>

<IfModule mod_headers.c>
    Header set Connection keep-alive
    <filesmatch "\.(ico|flv|gif|swf|eot|woff|otf|ttf|svg)$">
        Header set Cache-Control "max-age=2592000, public"
    </filesmatch>
    <filesmatch "\.(jpg|jpeg|png)$">
        Header set Cache-Control "max-age=1209600, public"
    </filesmatch>
    <filesmatch "\.(eot|woff|otf|ttf|svg)$">
        Header set Cache-Control "max-age=2592000, public"
    </filesmatch>
    # css and js should use private for proxy caching https://developers.google.com/speed/docs/best-practices/caching#LeverageProxyCaching
    <filesmatch "\.(css)$">
        Header set Cache-Control "max-age=31536000, private"
    </filesmatch>
    <filesmatch "\.(js)$">
        Header set Cache-Control "max-age=1209600, private"
    </filesmatch>
</IfModule> 

[Wayne Luke]

The error you are receiving has nothing to do with your .htaccess file. If it did, we would have provided a solution at this time. The error has to do with the software asking the database for the configuration on "Page X" and the database saying I don't have a "Page X." Without looking at the server, we can't know why that is, what happened, and how to prevent it from happening in the future.

It is especially perplexing because it is a default page and one of the steps of every upgrade is to specifically rebuild the configuration of every default page so they don't go missing when we make changes.

[Wayne Luke]

If it were an .htaccess issue, your site would most likely look like this:



Or give a 500 server error.

[Ryan McBain]

The error you are receiving has nothing to do with your .htaccess file. If it did, we would have provided a solution at this time. The error has to do with the software asking the database for the configuration on "Page X" and the database saying I don't have a "Page X." Without looking at the server, we can't know why that is, what happened, and how to prevent it from happening in the future.

It is especially perplexing because it is a default page and one of the steps of every upgrade is to specifically rebuild the configuration of every default page so they don't go missing when we make changes.

I'm wondering if this is the reason why I can't reset the password for main admin account. I've tried everything, tools.php, using another admin account and trying to change the password manually in admincp, and using the reset password function. All have failed. When I use the reset password function it let's me do it and then when I click to change it I get



The website cannot display the page

HTTP 500


Most likely causes:
•The website is under maintenance.
•The website has a programming error.

[Mark.B]

You really need a support ticket for all this. There is no real solution we can provide in the forums. We need access to your server.

[Ryan McBain]

You really need a support ticket for all this. There is no real solution we can provide in the forums. We need access to your server.

My ticket number should still be 1657581

[Mark.B]

My ticket number should still be 1657581

I have fixed this via the ticket. The site should now load ok.

[Ryan McBain]

I have fixed this via the ticket. The site should now load ok.

WOW. THANK YOU THANK YOU THANK YOU!!!! What was the problem? I've been trying to fix this forever.

[Mark.B]

WOW. THANK YOU THANK YOU THANK YOU!!!! What was the problem? I've been trying to fix this forever.

Something wrong with the routes. There's a rebuild tool we can use that generally fixes this, depending on how bad it is.

Without knowing the history, I'd hazard a guess that you upgraded and something got corrupted during the process.