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  • Mail messages and notifications do not reach members

    hi,

    I noticed that forum email messages do not reach members when:

    1-when they contact us through "contact us" no email arrives.
    2- when a member is tagged, the notification does not arrive in the forum or via email

    instead :

    1-when a private message arrives, the notification arrives via email
    2-when someone writes an answer in my topic the notification arrives in email and also in the forum
    3-When someone quote a topic, the notification arrives in both forums and emails


    in the notification settings, all active
    the problem born at 5.3.4
    Last edited by saiff; Sat 30th Dec '17, 8:11pm.
    https://www.vbulletin.com/forum/foru...re-waiting-for

  • #2
    Are you using SMTP?

    What does your mail server say about these emails?

    Is your contact us email set to a proper email address?

    User Mention Notifications are separate and need to be enabled by each user under Settings -> Notifications. They work properly in my experience.

    Private message notification is a user settings.

    Whether you get a notification via email and/or the forum is a user setting. This applies to all notifications that the user wishes to receive.
    Translations provided by Google.

    Wayne Luke
    The Rabid Badger - a vBulletin Cloud customization and demonstration site.
    vBulletin 5 Documentation - Updated every Friday. Report issues here.
    vBulletin 5 API - Full / Mobile
    I am not currently available for vB Messenger Chats.

    Comment


    • #3
      hello wayne


      vBulletin Email Test

      You are receiving this email because your email address was entered as an email test at myforum

      The first step of this email test script has been completed. However, a formatting test is still necessary:

      A paragraph break.
      A single line break.

      Another paragraph break.
      Another single line break.
      Another single line break.

      If the above lines look correct, you are finished. The email features on your server are setup correctly.
      If this email is run together on one line, there is possibly a configuration error with your mail server. Please ensure it is configured correctly.

      the email configured perfectly. see the test above, and also in the video screen. then the notifications of the reply private message and quoting,they arrive at the email, so we can not say that an email configuration problem

      the notification of the mention does not arrive even in the forum, so there are some problems. See the video screen

      https://www.vbulletin.com/forum/foru...re-waiting-for

      Comment


      • #4
        http://tracker.vbulletin.com/browse/VBV-17992

        similar problem
        https://www.vbulletin.com/forum/foru...re-waiting-for

        Comment


        • #5
          The diagnostic doesn't answer my specific questions. Unfortunately, I don't know why your email isn't working even though your diagnostics are. Could be the recipient server is blocking it for dozens of different reasons which why I asked the questions I specifically asked.
          Translations provided by Google.

          Wayne Luke
          The Rabid Badger - a vBulletin Cloud customization and demonstration site.
          vBulletin 5 Documentation - Updated every Friday. Report issues here.
          vBulletin 5 API - Full / Mobile
          I am not currently available for vB Messenger Chats.

          Comment


          • #6
            Originally posted by saiff View Post
            That JIRA is a problem specific to vBulletin Cloud and most likely due to the configuration of the customer's database. Even if the symptoms are similar it doesn't mean it is the same problem.
            Translations provided by Google.

            Wayne Luke
            The Rabid Badger - a vBulletin Cloud customization and demonstration site.
            vBulletin 5 Documentation - Updated every Friday. Report issues here.
            vBulletin 5 API - Full / Mobile
            I am not currently available for vB Messenger Chats.

            Comment


            • #7
              hello,

              all notifications arrive via e-mail, except the mention,
              the mention does not even arrive in the forum.

              for questions concerning the configuration of the email you will reply as soon as possible

              attached a screenshot showing the notifications setting



              Click image for larger version

Name:	notif.jpg
Views:	42
Size:	101.7 KB
ID:	4384186
              https://www.vbulletin.com/forum/foru...re-waiting-for

              Comment

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