Member has a viewing issue

[Scott Schrader]

A member of my site sent me a screenshot of his issue. He can't read our content using his iPhone because it's covered with another pop up window. Just wondering how we fix the issue for him? Thank you!

[glennrocksvb]

He just has to tap outside the yellow popup and it will go away. It shouldn't stop him from using the site.

[Scott Schrader]

He just has to tap outside the yellow popup and it will go away. It shouldn't stop him from using the site.

He says he does tap outside that yellow and gets more yellow messages. I'm totally ignorant about this issue, because this is the only subscriber with the problem.

[glennrocksvb]

Tap on a whitespace. Tapping on a topic title may produce that popup.

[Scott Schrader]

Tap on a whitespace. Tapping on a topic title may produce that popup.

He says he's been tapping on a whitespace.

[Scott Schrader]

[glennrocksvb]

Then just ask him to reload the page. The only way to get that popup is by doing a "long press" on a topic title.

[Scott Schrader]

Then just ask him to reload the page. The only way to get that popup is by doing a "long press" on a topic title.

He can't reload every time he goes back to topics to make it go away. It's a unique issue he's got for sure, but nothing so far solves it unfortunately.

[Mark.B]

He can't reload every time he goes back to topics to make it go away. It's a unique issue he's got for sure, but nothing so far solves it unfortunately.

He's probably going to need to clear the phone's cache. Not a lot more we can suggest from a vBulletin perspective.

[glennrocksvb]

Did you ask if he is doing a "long press" on the topic titles? That's the only way to trigger those topic preview popups on mobile devices.

[Wayne Luke]

What version of iOS does this user have on their iPhone? What browser is he using?

I get these results on this site using Safari under iOS 10.3.3:

• Hard Long Press - Opens the link in the 3D Touch Peak Window. Release and it closes.
• Soft Long Press - Opens dialog asking if I want to open the link in a new tab or reader mode.

Using Google Chrome on the same device, it opens a dialog asking me how I want to open the link whether it is a hard or soft long press.

Simply tapping the link normally opens the topic in the current tab. In Google Chrome, it starts to load the topic preview but doesn't finish before it loads the next page.