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  • Random Members Being Locked Out of Open Threads

    We've been dealing with this issue for quite sometime. Out of the blue we will receive a notice from a member saying that they received an error saying that they were locked out of a thread and wondered why. Here is what it looks like:

    Click image for larger version

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    From what I understand there's no rhyme or reason for it. Platform, browser, doesn't seem to matter. It does seem to effect certain threads more than others but that could merely be coincidence. Our A-10 thread is one it happens fairly frequently in.

    Any help is greatly appreciated.

    Forum: http://www.hobbysquawk.com

    Admin for hobbysquawk.com
    VB 5.5.4.1
    PHP 7.3.10
    Maria DB 10.2.27

  • #2
    Their browser thinks they are logged in and the server thinks they are logged out. Their server session will expire after 15 minutes of inactivity by default. Activity is loading pages and sending new posts. So if they load a long page and are reading it (or do something else and come back to it) then when they click to retrieve the next page the session on the server could be bad. The issue shouldn't be apparent on topics that guests can view. The system would create a new guest session and carry on. The fix is to log in again clicking the link provided.

    Users should use the Remember Me function when logging in to remain logged in between extended page views.

    We're working on a solution that would allow users to login on the same page and not lose their place.
    Translations provided by Google.

    Wayne Luke
    The Rabid Badger - a vBulletin Cloud demonstration site.
    vBulletin 5 API - Full / Mobile
    Vote for your favorite feature requests and the bugs you want to see fixed.

    Comment


    • #3
      Thanks Wayne for the response. You say "The fix is to log in again clicking the link provided." I didn't see a link?
      Admin for hobbysquawk.com
      VB 5.5.4.1
      PHP 7.3.10
      Maria DB 10.2.27

      Comment


      • #4
        If you refreshed the page your name should disappear and the login link should appear. In 5.3.2, we will be introducing Inline Authorization so they should be able to log back in on the same page without losing content.
        Translations provided by Google.

        Wayne Luke
        The Rabid Badger - a vBulletin Cloud demonstration site.
        vBulletin 5 API - Full / Mobile
        Vote for your favorite feature requests and the bugs you want to see fixed.

        Comment


        • #5
          Okay, got it. Thanks again.
          Admin for hobbysquawk.com
          VB 5.5.4.1
          PHP 7.3.10
          Maria DB 10.2.27

          Comment

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