Announcement

Collapse
No announcement yet.

Turning the Site Off = A System Error has occured.

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • [Bug / Issue] Turning the Site Off = A System Error has occured.

    Hi,

    I have opened a Support ticket, but have heard nothing back in a couple of days, and this is a time sensitive issue.

    When I use the Turn Site Off feature in 5.3.0, I get "A System Error has occured." as does anyone visiting the front facing Forum.

    No idea why, can anyone enlighten me? URL = https://forum.letsplayagame.co.uk

  • #2
    Please, enable debug mode on your site. Follow these instructions.

    1. Open your /config.php file and find the following line:
    Code:
    $config['debug'] = false;
    2. Change this line to:
    Code:
    $config['debug'] = true;
    3. Save the file and upload it to your server.

    4. Open the /core/includes/config.php file and find the following line:
    Code:
    // $config['Misc']['debug'] = true;
    5. Change it to:
    Code:
    $config['Misc']['debug'] = true;
    6. Save and upload the file to your server.


    What does the error say now?
    Translations provided by Google.

    Wayne Luke
    The Rabid Badger - a vBulletin Cloud customization and demonstration site.
    vBulletin 5 Documentation - Updated every Friday. Report issues here.
    vBulletin 5 API - Full / Mobile
    I am not currently available for vB Messenger Chats.

    Comment


    • #3
      Hi Wayne Luke - I replied to my Ticket, but thought if I posted the reply here too, it may prove useful in the future, should anyone else have a similar issue (as is often the case with scripts, etc). It also means I can quickly find my replies to issues should I need them :-)

      ----

      Code:
      Error :API Error
      Controller: vbshout_core
      Method: getCopyright
      Error(s):
      array (
      0 =>
      array (
      0 => '<p>After a long discussion between the team, we are re-evaluating the Infinite Infinity project, and have taken the Forum down whilst we do so.</p>
      <p>We have put our heart and soul into this project, and are excited to see it flourish, but there is still a way to go in terms of the community, which right now, leaves a lot to be desired.</p>',
      ),
      1 =>
      array (
      0 => 'exception_trace',
      1 => '## /var/www/vhosts/letsplayagame.co.uk/forum.letsplayagame.co.uk/core/vb/api.php(513) Exception Thrown
      #0 /var/www/vhosts/letsplayagame.co.uk/forum.letsplayagame.co.uk/core/vb/api/wrapper.php(116): vB_Api->checkApiState(\'getCopyright\')
      #1 [internal function]: vB_Api_Wrapper->__call(\'getCopyright\', Array)
      #2 [internal function]: vB_Api_Wrapper->getCopyright()
      #3 /var/www/vhosts/letsplayagame.co.uk/forum.letsplayagame.co.uk/includes/api/interface/collapsed.php(198): call_user_func_array(Array, Array)
      #4 /var/www/vhosts/letsplayagame.co.uk/forum.letsplayagame.co.uk/includes/vb5/template/runtime.php(548): Api_Interface_Collapsed->callApi(\'vbshout_core\', \'getCopyright\', Array, false, true)
      #5 /var/www/vhosts/letsplayagame.co.uk/forum.letsplayagame.co.uk/includes/vb5/template.php(318) : eval()\'d code(1): vB5_Template_Runtime::parseData(\'vbshout_core\', \'getCopyright\')
      #6 /var/www/vhosts/letsplayagame.co.uk/forum.letsplayagame.co.uk/includes/vb5/template.php(318): eval()
      #7 /var/www/vhosts/letsplayagame.co.uk/forum.letsplayagame.co.uk/includes/vb5/template/cache.php(134): vB5_Template->render(false)
      #8 /var/www/vhosts/letsplayagame.co.uk/forum.letsplayagame.co.uk/includes/vb5/template.php(340): vB5_Template_Cache->replacePlaceholders(\'</div>\\r\\n\\t<div c...\')
      #9 /var/www/vhosts/letsplayagame.co.uk/forum.letsplayagame.co.uk/includes/vb5/template/cache.php(134): vB5_Template->render(false)
      #10 /var/www/vhosts/letsplayagame.co.uk/forum.letsplayagame.co.uk/includes/vb5/template.php(340): vB5_Template_Cache->replacePlaceholders(\'\\r\\n\\t<meta proper...\')
      #11 /var/www/vhosts/letsplayagame.co.uk/forum.letsplayagame.co.uk/includes/vb5/applicationabstract.php(541): vB5_Template->render()
      #12 /var/www/vhosts/letsplayagame.co.uk/forum.letsplayagame.co.uk/includes/vb5/frontend/routing.php(154): vB5_ApplicationAbstract::showMsgPage(\'\', \'<p>After a long...\', \'bbclosedreason\')
      #13 /var/www/vhosts/letsplayagame.co.uk/forum.letsplayagame.co.uk/includes/vb5/frontend/application.php(21): vB5_Frontend_Routing->setRoutes()
      #14 /var/www/vhosts/letsplayagame.co.uk/forum.letsplayagame.co.uk/index.php(58): vB5_Frontend_Application::init(\'config.php\')
      #15 {main}',
      ),
      )
      
      on line 552 in /var/www/vhosts/letsplayagame.co.uk/forum.letsplayagame.co.uk/includes/vb5/template/runtime.php
      Step 0: showErrorPage() called on line 276 in /var/www/vhosts/letsplayagame.co.uk/forum.letsplayagame.co.uk/includes/vb5/applicationabstract.php
      Step 1: handleException() called
      Exception API Error
      Controller: vbshout_core
      Method: getCopyright
      Error(s):
      array (
      0 =>
      array (
      0 => '<p>After a long discussion between the team, we are re-evaluating the Infinite Infinity project, and have taken the Forum down whilst we do so.</p>
      <p>We have put our heart and soul into this project, and are excited to see it flourish, but there is still a way to go in terms of the community, which right now, leaves a lot to be desired.</p>',
      ),
      1 =>
      array (
      0 => 'exception_trace',
      1 => '## /var/www/vhosts/letsplayagame.co.uk/forum.letsplayagame.co.uk/core/vb/api.php(513) Exception Thrown
      #0 /var/www/vhosts/letsplayagame.co.uk/forum.letsplayagame.co.uk/core/vb/api/wrapper.php(116): vB_Api->checkApiState(\'getCopyright\')
      #1 [internal function]: vB_Api_Wrapper->__call(\'getCopyright\', Array)
      #2 [internal function]: vB_Api_Wrapper->getCopyright()
      #3 /var/www/vhosts/letsplayagame.co.uk/forum.letsplayagame.co.uk/includes/api/interface/collapsed.php(198): call_user_func_array(Array, Array)
      #4 /var/www/vhosts/letsplayagame.co.uk/forum.letsplayagame.co.uk/includes/vb5/template/runtime.php(548): Api_Interface_Collapsed->callApi(\'vbshout_core\', \'getCopyright\', Array, false, true)
      #5 /var/www/vhosts/letsplayagame.co.uk/forum.letsplayagame.co.uk/includes/vb5/template.php(318) : eval()\'d code(1): vB5_Template_Runtime::parseData(\'vbshout_core\', \'getCopyright\')
      #6 /var/www/vhosts/letsplayagame.co.uk/forum.letsplayagame.co.uk/includes/vb5/template.php(318): eval()
      #7 /var/www/vhosts/letsplayagame.co.uk/forum.letsplayagame.co.uk/includes/vb5/template/cache.php(134): vB5_Template->render(false)
      #8 /var/www/vhosts/letsplayagame.co.uk/forum.letsplayagame.co.uk/includes/vb5/template.php(340): vB5_Template_Cache->replacePlaceholders(\'</div>\\r\\n\\t<div c...\')
      #9 /var/www/vhosts/letsplayagame.co.uk/forum.letsplayagame.co.uk/includes/vb5/template/cache.php(134): vB5_Template->render(false)
      #10 /var/www/vhosts/letsplayagame.co.uk/forum.letsplayagame.co.uk/includes/vb5/template.php(340): vB5_Template_Cache->replacePlaceholders(\'\\r\\n\\t<meta proper...\')
      #11 /var/www/vhosts/letsplayagame.co.uk/forum.letsplayagame.co.uk/includes/vb5/applicationabstract.php(460): vB5_Template->render()
      #12 /var/www/vhosts/letsplayagame.co.uk/forum.letsplayagame.co.uk/includes/vb5/applicationabstract.php(276): vB5_ApplicationAbstract::showErrorPage(Array, false)
      #13 [internal function]: vB5_ApplicationAbstract::handleException(Object(vB5_Exception_Api))
      #14 {main}',
      ),
      )
      
      on line 552 in /var/www/vhosts/letsplayagame.co.uk/forum.letsplayagame.co.uk/includes/vb5/template/runtime.php

      Comment


      • #4
        You need to talk to Dragonbyte Tech as the error is coming from vBShout. You can disable that extension in your AdminCP and then turn off your site.

        Disable Extensions under Hooks & Products -> Extension Manager.

        Code:
        Exception API Error
        Controller: vbshout_core
        Method: getCopyright
        Translations provided by Google.

        Wayne Luke
        The Rabid Badger - a vBulletin Cloud customization and demonstration site.
        vBulletin 5 Documentation - Updated every Friday. Report issues here.
        vBulletin 5 API - Full / Mobile
        I am not currently available for vB Messenger Chats.

        Comment


        • #5
          Originally posted by Wayne Luke View Post
          You need to talk to Dragonbyte Tech as the error is coming from vBShout. You can disable that extension in your AdminCP and then turn off your site.

          Disable Extensions under Hooks & Products -> Extension Manager.

          Code:
          Exception API Error
          Controller: vbshout_core
          Method: getCopyright
          Whoops, so it is. Thought we'd disabled that in its entirety, though it looks not. Thank you for the reply, will close this now.

          Comment

          Related Topics

          Collapse

          Working...
          X