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Some users can't log in after upgrade

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  • [Bug / Issue] Some users can't log in after upgrade

    after upgrade 3.6.4 to 5.2.5

    some users can't login with 'invalid username or password'
    other users are login well

    how can I fix this problem?
    Last edited by idis; Wed 12th Apr '17, 12:43am.

  • #2
    Have the users with the problem delete the cookies for your site and clear their browser cache.

    Can they log in now?

    If not, then reset their passwords in the AdminCP by typing a new password in the password box.

    Can they log in now?
    Translations provided by Google.

    Wayne Luke
    The Rabid Badger - a vBulletin Cloud customization and demonstration site.
    vBulletin 5 Documentation - Updated every Friday. Report issues here.
    vBulletin 5 API - Full / Mobile
    I am not currently available for vB Messenger Chats.


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