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  • Login not working on some browsers due to missing security token

    I upgraded my from from vB 3.8.0 to 5.3.0. The upgrade stopped twice because of errors, but restarting it made it go through.

    Now some of my users can't login and I'm pretty sure it is browser-dependent as I can reproduce this.

    After entering user/pw and clicking the login button, there's two different behaviours: If I don't want to "remember me", the login seems to go through but I end up being not logged in, no error message. If I check "remember me" I get the following on some browsers:

    Code:
    Error :Your submission could not be processed because a security token was missing.
    
    If this occurred unexpectedly, please inform the administrator and describe the action you performed before you received this error. on line 638 in /<removed>/includes/vb5/applicationabstract.php
    Step 0: showErrorPage() called on line 276 in /<removed>/includes/vb5/applicationabstract.php
    Step 1: handleException() called
    Exception API Error
    Controller: content_channel
    Method: fetchTopLevelChannelIds
    Error(s):  
     array (   0 =>    array (     0 => 'Your submission could not be processed because a security token was missing.<br /> <br /> If this occurred unexpectedly, please <a href="%1$s">inform the administrator</a> and describe the action you performed before you received this error.',   ),   1 =>    array (     0 => 'exception_trace',     1 => '## /<removed>/core/vb/api.php(513) Exception Thrown  #0 /<removed>/core/vb/api/wrapper.php(116): vB_Api->checkApiState(\'fetchTopLevelCh...\') #1 [internal function]: vB_Api_Wrapper->__call(\'fetchTopLevelCh...\', Array) #2 [internal function]: vB_Api_Wrapper->fetchTopLevelChannelIds(\'\') #3 /<removed>/includes/api/interface/collapsed.php(198): call_user_func_array(Array, Array) #4 /<removed>/includes/vb5/template/runtime.php(548): Api_Interface_Collapsed->callApi(\'content_channel\', \'fetchTopLevelCh...\', Array, false, true) #5 /<removed>/includes/vb5/template.php(318) : eval()\'d code(131): vB5_Template_Runtime::parseData(\'content_channel\', \'fetchTopLevelCh...\', \'\') #6 /<removed>/includes/vb5/template.php(318): eval() #7 /<removed>/includes/vb5/template/cache.php(134): vB5_Template->render(false) #8 /<removed>/includes/vb5/template.php(340): vB5_Template_Cache->replacePlaceholders(\'\\r\\n\\t\\r\\n\\t\\r\\n\\t\\r\\n\\t\\r\\n\\t...\') #9 /<removed>/includes/vb5/template/cache.php(134): vB5_Template->render(false) #10 /<removed>/includes/vb5/template.php(340): vB5_Template_Cache->replacePlaceholders(\'<!-- ##template...\') #11 /<removed>/includes/vb5/applicationabstract.php(460): vB5_Template->render() #12 /<removed>/includes/vb5/applicationabstract.php(276): vB5_ApplicationAbstract::showErrorPage(Array, false) #13 [internal function]: vB5_ApplicationAbstract::handleException(Object(vB5_Exception)) #14 {main}',   ), )
    on line 552 in /<removed>/includes/vb5/template/runtime.php
    Working browsers: Opera 44. Not working: Android Internet browers, Firefox 52.0.2

    PHP 5.6.26, MySQL 10.1.22-MariaDB, only addons are Forumrunner and vBShout (lite) by DragonTech. Disabling those didn't change anything. Default style, default language English.

    Any ideas what could be causing this?

  • #2
    Can you try re-downloading the ZIP file from the Members Area and re-upload all files (except config.php.bkp, core/includes/config.php.new and the core/install/install.php file) making sure you overwrite all files currently on your server then re-run the upgrade script.

    Does this resolve the problem?
    Vote for:

    - *Admin Settable Paid Subscription Reminder Timeframe*
    -
    *PM - Add ability to reply to originator only*
    - Add Admin ability to auto-subscribe users to specific channel(s)
    - Highlight the correct navigation tab when you are on a custom page
    - "Quick Route" Interface...
    - Allow to use custom icons for individual forums

    Comment


    • #3
      It did not. Here's the log of the update script, it only did the last step to 5.3.0:

      Edit: Oh, wait, after clearing cache and cookies, it now works with Firefox. I'm now trying to figure out whether it is working for everybody else too.

      Code:
      • Processing XML
      • Step 1 - Import latest options
      • Importing vbulletin-settings.xml
      • Import Done
      • Step 2 - Import latest admin help
      • Importing vbulletin-adminhelp.xml
      • Import Done
      • Step 3 - Import latest language
      • Importing vbulletin-language.xml
      • Import Done
      • Step 4 - Import latest widgets
      • Importing vbulletin-widgets.xml
      • Import Done
      • Step 5 - Importing vbulletin-screenlayouts.xml
      • Import Done
      • Step 6 - Importing vbulletin-pagetemplates.xml
      • Import Done
      • Step 7 - Importing vbulletin-pages.xml
      • Import Done
      • Step 8 - Importing vbulletin-channels.xml
      • Import Done
      • Step 9 - Importing vbulletin-routes.xml
      • Import Done
      • Step 10 - Skipping step, not needed
      • Step 11 - Updating node table
      • Step 12 - Updating node table
      • Step 13 - Verifying Product Dependencies
      • Step 14 - Importing vbulletin-style.xml
      • Template Group: Admin
      • Template Group: BB Code
      • Template Group: Blog
      • Template Group: Blog Admin
      • Template Group: Color
      • Template Group: Content Entry
      • Template Group: Conversation
      • Template Group: CSS
      • Template Group: Display
      • Template Group: Editor
      • Template Group: Error
      • Template Group: Group
      • Template Group: Human Verification
      • Template Group: Inline Moderation
      • Template Group: Link
      • Template Group: Login
      • Template Group: Media
      • Template Group: Pagenav
      • Template Group: Photo
      • Template Group: Picture
      • Template Group: Private Message
      • Template Group: Profile
      • Template Group: Screen Layout
      • Template Group: Search
      • Template Group: Group Admin
      • Template Group: Subscription
      • Template Group: Tag
      • Template Group: User Profile Field
      • Template Group: User Setting
      • Template Group: Module
      • Template Group: Ungrouped Templates 1
      • Template Group: Ungrouped Templates 2
      • Template Group: Ungrouped Templates 3
      • Template Group: Ungrouped Templates 4
      • Template Group: Ungrouped Templates 5
      • Template Group: Ungrouped Templates 6
      • Template Group: Ungrouped Templates 7
      • Step 14 - Import Done
      • Step 15 - Import Styles
      • Template Group: CSS
      • Finished importing style 'Black Red'.
      • Template Group: CSS
      • Finished importing style 'Blue Green'.
      • Template Group: CSS
      • Finished importing style 'Blue Yellow'.
      • Template Group: CSS
      • Finished importing style 'Cool Blue'.
      • Template Group: CSS
      • Finished importing style 'Denim'.
      • Template Group: CSS
      • Finished importing style 'Gradient'.
      • Template Group: CSS
      • Finished importing style 'Grey Stripes'.
      • Template Group: CSS
      • Finished importing style 'Grunge'.
      • Template Group: CSS
      • Finished importing style 'Light Blue'.
      • Template Group: CSS
      • Finished importing style 'Old School'.
      • Template Group: CSS
      • Finished importing style 'Orange Purple'.
      • Template Group: CSS
      • Finished importing style 'Pink'.
      • Template Group: CSS
      • Finished importing style 'Red'.
      • Template Group: CSS
      • Finished importing style 'Stripes'.
      • Template Group: CSS
      • Finished importing style 'Wood'.
      • Step 15 - Import Done
      • Step 16 - Resetting cache
      • Step 17 - Skipping step, not needed
      • Step 18 - Import the password schemes
      • Step 19 - Adding default notification category & type data.
      • Merge template changes
      • Processed 0 records starting at 0
      • Template merges complete. Rebuilding style information. This could take a while...
      • Step 20 - Merge template changes
      • Processing Complete
      Status: Done

      Comment


      • #4
        Did some further testing: It does not seem to be browser dependent, but domain dependent. The forum is accessible on https://www.domain.tld, but also on https://domain.tld. I put the first one as vBulletin URL and as login URL. Trying to login without www leads to the behaviour I described - Nothing happening without "Remember me", System Error with "Remember me". I can try to redirect all requests through .htaccess - Or does vB5 have such an option?

        Comment


        • #5
          The URL being used must match the values listed in the Admin CP -> Settings -> Options -> Site Name / URL / Contact Details.

          All URLs should either have the www or none should have the www.

          You can then force people to one or the other by adding custom code to the .htaccess file (assuming your web server is Apache.)

          There are many different ways to do this if you Google for it, one example is explained here: http://www.htaccessbasics.com/force-www-nonwww-domain/

          The details will vary slightly depending on the exact URL and if your forum is in the website root or its own sub-directory.

          VB3 was more forgiving of using the wrong URL but VB5 you must always use the correct URL and only the correct URL. To browsers www and non-www URLs are completely different sites.

          Comment


          • #6
            I am having the "same" issue. If I attempt to login, the page will refresh (as though logged in) but still shows a logged out status. Logging in again gives this error.

            Code:
            Error :Your submission could not be processed because a security token was missing.
            
            If this occurred unexpectedly, please inform the administrator and describe the action you performed before you received this error. on line 638 in /home/<removed>/public_html/forum/includes/vb5/applicationabstract.php
            Step 0: showErrorPage() called on line 276 in /home/<removed>/public_html/forum/includes/vb5/applicationabstract.php
            Step 1: handleException() called
            Exception API Error
            Controller: content_channel
            Method: fetchTopLevelChannelIds
            Error(s):  
             array (   0 =>    array (     0 => 'Your submission could not be processed because a security token was missing.<br /> <br /> If this occurred unexpectedly, please <a href="%1$s">inform the administrator</a> and describe the action you performed before you received this error.',   ),   1 =>    array (     0 => 'exception_trace',     1 => '## /home/<removed>/public_html/forum/core/vb/api.php(513) Exception Thrown  #0 /home/<removed>/public_html/forum/core/vb/api/wrapper.php(116): vB_Api->checkApiState(\'fetchTopLevelCh...\') #1 [internal function]: vB_Api_Wrapper->__call(\'fetchTopLevelCh...\', Array) #2 [internal function]: vB_Api_Wrapper->fetchTopLevelChannelIds(\'\') #3 /home/<removed>/public_html/forum/includes/api/interface/collapsed.php(198): call_user_func_array(Array, Array) #4 /home/<removed>/public_html/forum/includes/vb5/template/runtime.php(548): Api_Interface_Collapsed->callApi(\'content_channel\', \'fetchTopLevelCh...\', Array, false, true) #5 /home/<removed>/public_html/forum/includes/vb5/template.php(318) : eval()\'d code(131): vB5_Template_Runtime::parseData(\'content_channel\', \'fetchTopLevelCh...\', \'\') #6 /home/<removed>/public_html/forum/includes/vb5/template.php(318): eval() #7 /home/<removed>/public_html/forum/includes/vb5/template/cache.php(134): vB5_Template->render(false) #8 /home/<removed>/public_html/forum/includes/vb5/template.php(340): vB5_Template_Cache->replacePlaceholders(\'\\r\\n\\t\\r\\n\\t\\r\\n\\t\\r\\n\\t\\r\\n\\t...\') #9 /home/<removed>/public_html/forum/includes/vb5/template/cache.php(134): vB5_Template->render(false) #10 /home/<removed>/public_html/forum/includes/vb5/template.php(340): vB5_Template_Cache->replacePlaceholders(\'<!-- ##template...\') #11 /home/<removed>/public_html/forum/includes/vb5/applicationabstract.php(460): vB5_Template->render() #12 /home/<removed>/public_html/forum/includes/vb5/applicationabstract.php(276): vB5_ApplicationAbstract::showErrorPage(Array, false) #13 [internal function]: vB5_ApplicationAbstract::handleException(Object(vB5_Exception)) #14 {main}',   ), )
            on line 552 in /home/<removed>/public_html/forum/includes/vb5/template/runtime.php
            My install was a fresh install to an empty DB and empty subdirectory. All went well with the install and we were logging in all last night. No changes overnight but get up this morning and this is the issue.

            ////////// UPDATE \\\\\\\\\\

            The above happens (login failure, error message), but if I click a subforum link or topic link, I'm logged in when the page refreshes.
            Last edited by sytyregistry; Mon 10th Apr '17, 6:21am.

            Comment


            • #7
              The above happens (login failure, error message), but if I click a subforum link or topic link, I'm logged in when the page refreshes.
              This is typical behavior when you access a site from a URL different than what is specified in the Settings under Site Name / URL / Contact Details. You need to access from the URL specified due to security on the cookies.
              Translations provided by Google.

              Wayne Luke
              The Rabid Badger - a vBulletin Cloud customization and demonstration site.
              vBulletin 5 Documentation - Updated every Friday. Report issues here.
              vBulletin 5 API - Full / Mobile
              I am not currently available for vB Messenger Chats.

              Comment


              • #8
                My problem is atypical then. It's repeatable using the correct URL nomenclature. I have verified the site URL in the admincp.

                Comment


                • #9
                  Are you using a cookie or script blocking extension?
                  Translations provided by Google.

                  Wayne Luke
                  The Rabid Badger - a vBulletin Cloud customization and demonstration site.
                  vBulletin 5 Documentation - Updated every Friday. Report issues here.
                  vBulletin 5 API - Full / Mobile
                  I am not currently available for vB Messenger Chats.

                  Comment


                  • #10
                    Originally posted by Joe D. View Post
                    The URL being used must match the values listed in the Admin CP -> Settings -> Options -> Site Name / URL / Contact Details.

                    All URLs should either have the www or none should have the www.

                    You can then force people to one or the other by adding custom code to the .htaccess file (assuming your web server is Apache.)

                    There are many different ways to do this if you Google for it, one example is explained here: http://www.htaccessbasics.com/force-www-nonwww-domain/

                    The details will vary slightly depending on the exact URL and if your forum is in the website root or its own sub-directory.

                    VB3 was more forgiving of using the wrong URL but VB5 you must always use the correct URL and only the correct URL. To browsers www and non-www URLs are completely different sites.
                    Good to know, I think that fixed it.

                    Comment

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