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  • Trouble with .png logo

    After upgrade to ver. 5.2.5 facing issue that logo .png image is shown incorrectly (new logo uploads). In all Themes.

    Click image for larger version

Name:	1.jpg
Views:	15
Size:	46.4 KB
ID:	4359563

    Logo which had been installed before upgrade in .png are ok.

    Click image for larger version

Name:	2.jpg
Views:	8
Size:	54.8 KB
ID:	4359564

    Need your advice.

  • #2
    This would be caused by one of two things:

    1) Your image is most likely larger than what is allowed for a PNG image and is being resized. Resized images are always stored as JPEG image.

    2) Your image contains EXIF data that we do not allow and is being rewritten as a JPEG to remove that EXIF data but still allow the image to be used.

    JPEG images do not support transparency which would cause the problem you're having. You will need to make sure that EXIF data is stripped out of the PNG file before uploading and that it conforms to the size allowed for PNG images under Attachments -> Attachment Type Manager in your AdminCP. It has to fit within all three requirements (height, width, and file size) to avoid resizing.


    You can also work around this issue by uploading the image via FTP and then specifying its location in the titleimage style variable. Style Variables can be accessed in the AdminCP under Styles -> Style Manager. Find your style and choose "Style Variable Editor" off the Choose Action drop down. Typing titleimage in the search filter will quickly show you the variable.
    Translations provided by Google.

    Wayne Luke
    The Rabid Badger - a vBulletin Cloud demonstration site.
    vBulletin 5 API - Full / Mobile
    Vote for your favorite feature requests and the bugs you want to see fixed.

    Comment


    • #3
      It's the same logo and the same PNG size. Absolutely no changes before and after upgrade to 5.2.5

      Comment


      • #4
        Before 5.2.5, we didn't check EXIF data. Now we do.
        Translations provided by Google.

        Wayne Luke
        The Rabid Badger - a vBulletin Cloud demonstration site.
        vBulletin 5 API - Full / Mobile
        Vote for your favorite feature requests and the bugs you want to see fixed.

        Comment


        • #5
          There is no EXIF data in that logo.

          Comment


          • #6
            That could be the problem.

            Try opening the image in Paint, and then saving it with no changes, then try uploading it again.
            MARK.B | vBULLETIN SUPPORT

            TalkNewsUK - My vBulletin 5.5.6 Demo
            AdminAmmo - My Cloud Demo

            Comment


            • #7
              Originally posted by Mark.B View Post
              That could be the problem.

              Try opening the image in Paint, and then saving it with no changes, then try uploading it again.
              Tried. Nothing happened.

              Comment


              • #8
                Originally posted by Wayne Luke View Post
                You can also work around this issue by uploading the image via FTP and then specifying its location in the titleimage style variable. Style Variables can be accessed in the AdminCP under Styles -> Style Manager. Find your style and choose "Style Variable Editor" off the Choose Action drop down. Typing titleimage in the search filter will quickly show you the variable.
                If you add the logo using this method, does it work?
                Translations provided by Google.

                Wayne Luke
                The Rabid Badger - a vBulletin Cloud demonstration site.
                vBulletin 5 API - Full / Mobile
                Vote for your favorite feature requests and the bugs you want to see fixed.

                Comment


                • #9
                  Originally posted by Wayne Luke View Post

                  If you add the logo using this method, does it work?
                  Yes. It works this way.

                  Comment


                  • #10
                    Can you please create a JIRA here: http://tracker.vbulletin.com/secure/...91&issuetype=1

                    Include your PHP, MySQL, and Image library as well as the screenshots above. Attach the image causing the problems to the JIRA so we can make sure that our systems are working correctly.
                    Translations provided by Google.

                    Wayne Luke
                    The Rabid Badger - a vBulletin Cloud demonstration site.
                    vBulletin 5 API - Full / Mobile
                    Vote for your favorite feature requests and the bugs you want to see fixed.

                    Comment

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