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  • Fresh Install getting this weird error

    Fresh install to latest v5 build. I'm only user so far. When attempting to turn on 'Edit Site' switch on front end, I get this:

    error_information_x

    http://www.screencast.com/t/XWanN5ZYL

  • #2
    Could you please try running the following queries:

    DELETE FROM cache
    DELETE FROM cacheevent
    MARK.B | vBULLETIN SUPPORT

    TalkNewsUK - My vBulletin 5.5.4 Demo
    AdminAmmo - My Cloud Demo

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    • #3
      Originally posted by Mark.B View Post
      Could you please try running the following queries:

      DELETE FROM cache
      DELETE FROM cacheevent
      Both SQL commands executed; still arriving at that error.

      Comment


      • #4
        Can you please try putting your site in debug mode temporarily and see if a more descriptive error comes out?

        Instructions below:

        http://www.vbulletin.com/go/vb5debug
        MARK.B | vBULLETIN SUPPORT

        TalkNewsUK - My vBulletin 5.5.4 Demo
        AdminAmmo - My Cloud Demo

        Comment


        • #5
          Originally posted by Mark.B View Post
          Can you please try putting your site in debug mode temporarily and see if a more descriptive error comes out?

          Instructions below:

          http://www.vbulletin.com/go/vb5debug
          Done - I'm in DEBUG mode. Now what?

          Comment


          • #6
            Try turning on site builder again and see if a more descriptive error is produced. If so, we need to know what it is.
            MARK.B | vBULLETIN SUPPORT

            TalkNewsUK - My vBulletin 5.5.4 Demo
            AdminAmmo - My Cloud Demo

            Comment


            • #7
              Originally posted by Mark.B View Post
              Try turning on site builder again and see if a more descriptive error is produced. If so, we need to know what it is.
              I'm sending you a private message with direct admin login access

              Comment


              • #8
                Thanks.

                Can you please check the cookie path setting in BOTH config.php files?

                One is in the root, the other is in /core/includes

                They MUST be set to the same value. The default is bb

                MARK.B | vBULLETIN SUPPORT

                TalkNewsUK - My vBulletin 5.5.4 Demo
                AdminAmmo - My Cloud Demo

                Comment


                • #9
                  Originally posted by Mark.B View Post
                  Thanks.

                  Can you please check the cookie path setting in BOTH config.php files?

                  One is in the root, the other is in /core/includes

                  They MUST be set to the same value. The default is bb
                  Done. One was null, i set it to bb
                  the other was set to bb.

                  Issue still remains :-(

                  Comment


                  • #10
                    You're getting a lot of server errors:

                    "NetworkError: 500 Internal Server Error - http://emr.community/ajax/api/options/fetchValues"

                    "NetworkError: 500 Internal Server Error - http://emr.community/ajax/api/options/fetchValues"

                    "NetworkError: 500 Internal Server Error - http://emr.community/ajax/api/options/fetchValues"

                    "NetworkError: 500 Internal Server Error - http://emr.community/ajax/api/options/fetchValues"

                    "NetworkError: 500 Internal Server Error - http://emr.community/ajax/api/phrase/fetch"

                    "NetworkError: 500 Internal Server Error - http://emr.community/ajax/api/phrase/fetch"

                    "NetworkError: 500 Internal Server Error - http://emr.community/ajax/api/phrase/fetch"

                    "NetworkError: 500 Internal Server Error - http://emr.community/ajax/api/options/fetchValues"

                    "NetworkError: 500 Internal Server Error - http://emr.community/ajax/api/options/fetchValues"

                    There are other issues manifesting from this, for example try clicking the Latest Activity tab in the forum.

                    Could you please check the server error logs and find out what these errors actually are?
                    MARK.B | vBULLETIN SUPPORT

                    TalkNewsUK - My vBulletin 5.5.4 Demo
                    AdminAmmo - My Cloud Demo

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                    • #11
                      Originally posted by Mark.B View Post
                      You're getting a lot of server errors:

                      "NetworkError: 500 Internal Server Error - http://emr.community/ajax/api/options/fetchValues"

                      "NetworkError: 500 Internal Server Error - http://emr.community/ajax/api/options/fetchValues"

                      "NetworkError: 500 Internal Server Error - http://emr.community/ajax/api/options/fetchValues"

                      "NetworkError: 500 Internal Server Error - http://emr.community/ajax/api/options/fetchValues"

                      "NetworkError: 500 Internal Server Error - http://emr.community/ajax/api/phrase/fetch"

                      "NetworkError: 500 Internal Server Error - http://emr.community/ajax/api/phrase/fetch"

                      "NetworkError: 500 Internal Server Error - http://emr.community/ajax/api/phrase/fetch"

                      "NetworkError: 500 Internal Server Error - http://emr.community/ajax/api/options/fetchValues"

                      "NetworkError: 500 Internal Server Error - http://emr.community/ajax/api/options/fetchValues"

                      There are other issues manifesting from this, for example try clicking the Latest Activity tab in the forum.

                      Could you please check the server error logs and find out what these errors actually are?
                      I'm lost.

                      Can someone call me perhaps?

                      Comment


                      • #12
                        We can't provide telephone support, sorry. It wouldn't really help anyway, this isn't the sort of issue that can be resolved over the phone, it needs access to the server.

                        Going to need a support ticket on this, please provide the (s)ftp login details and the admincp credentials (in case someone else picks it up).
                        http://www.vbulletin.com/go/techsupport
                        MARK.B | vBULLETIN SUPPORT

                        TalkNewsUK - My vBulletin 5.5.4 Demo
                        AdminAmmo - My Cloud Demo

                        Comment


                        • #13
                          Actually...scrap the ticket...I think I fixed it.

                          You cannot use capital letters in your URL settings. The server doesn't like it. Lower case only and it works.
                          MARK.B | vBULLETIN SUPPORT

                          TalkNewsUK - My vBulletin 5.5.4 Demo
                          AdminAmmo - My Cloud Demo

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                          • rnedelkow
                            rnedelkow commented
                            Editing a comment
                            Mark, I too receive this error on our registration page. When you say the URL settings, do you mean admincp > Settings > Options > Site Name / URL / Contact Details?

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