Cant Log In

[The4wdZone]

Hi,

Im currently running VB5 Connect 5.1.4 (I am a bit behind with my updates), I tried to log into the forum today and it wont let me log in, I have reset the password three times and still no luck. I don't even get the 5 chances warning if I deliberately put in the wrong password.

I created a new account using a different email and that worked fine, I just cant log in under my admin username.

The site is www.the4wdzone.com/forum

The site has bee stagnant and I haven't actually logged in in some time so was going to log in today and do some maintenance with the hope of pushing it and getting it active again.

Any help would be appreciated.

Thanks, Matt

[The4wdZone]

Anyone?

[In Omnibus]

Upload tools.php to the server via FTP and use it to create a new administrator account. Login with that account and then immediately change your primary admin account password. Then delete the new admin account you created. Then check for any suspicious admin accounts or new users with admin privileges. Delete them.

Make sure you delete tools.php from your server.

[The4wdZone]

Upload tools.php to the server via FTP and use it to create a new administrator account. Login with that account and then immediately change your primary admin account password. Then delete the new admin account you created. Then check for any suspicious admin accounts or new users with admin privileges. Delete them.

Make sure you delete tools.php from your server.

Hi mate, thanks for that. Where do i find tools.php and how do i use it to create a new admin account.

I used the cpanel for my site to access the FTP files and assign admin status to a second profile i created but i must be doing something wrong because it wouldnt allow me admin access.

Matt

[In Omnibus]

You're attempting to login to the admincp from this URL I presume.

http://www.the4wdzone.com/forum/admincp/

What is the specific error you are receiving when you attempt to login?

[Glenn Vergara]

The tools.php file can be found from the do_not_upload folder in the upgrade zip file you downloaded from Members Area.

[The4wdZone]

Hi guys,

Appreciating the help. I can log into the admincp and then click over to the main forum however it will not let me log into the forum using my log in normally.

I've sent a text message to another forum member to see if he has the same issue or not.

When i click the log in link at the top of the screen the box drops down ok and I type my username and password in and click log in however the boxes just go blank and nothing happens. No error message appears and I dont get the red warning text telling me I have 4 more chances or I will be blocked for 15 mins, it doesnt matter what password i enter the same thing happens.

[The4wdZone]

I tried joining as a new member yesterday and it allowed me to join and let me into the site to post etc. I tried using that log in today and that to wouldn't log in.

[In Omnibus]

Have you tried changing your password for your regular account from the admincp?

[Mark.B]

You really need to upgrade to 5.2.0. There isn't much we can do to support 5.1.4 as it's too old. Start from there and see if that fixes the issue, if not let us know.

[The4wdZone]

No worries, i'll do the update and see how I go from there. I spoke to another forum member who is having the same issues and is also unable to log in.

I'll do the update over the weekend and see how I go.

[Mark.B]

Thanks, let us know if you still have difficulties afterwards.

[The4wdZone]

Hi guys,

I've just done the upgrade and i'm still getting the same issue. I can log into the admincp and click across to the site and post as my admin profile however if i log out and try and log in directly to the form it tries to log in and then clears the username and password box and doesnt log in. Im completely stumped.

Matt

[The4wdZone]

I have also changed the password for the admin profile through the cp and that doesnt make a difference.

[Mark.B]

Make sure that the cookie prefix is identical in BOTH config.php files.

In the core config file:

$config['Misc']['cookieprefix'] = 'bb';

And in the front end config file:

$config['cookie_prefix'] = 'bb';

The value MUST be the same.