Announcement

Collapse
No announcement yet.

Critical Error We are currently experiencing technical difficulties. Please check back in 24 hours.

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Critical Error We are currently experiencing technical difficulties. Please check back in 24 hours.

    Hello I can't get in my Admincp cause of this error, Critical Error

    We are currently experiencing technical difficulties. Please check back in 24 hours.
    I did a support ticket last night and still waiting on reply for it , I done the tool.php and read some of the same problems that others were having but it still not working. this is a fresh install on a old database from previous VBBulletin. I think from ver 4.10 never had a problem on that database until now. There's some major bugs with 5 and some what sorry I got it yesterday. I really like to get this fix if not get my money back,.. I have done what I can to get his going even with my host company with install the database twice thinking there was a problem but that is fine if some one can really help me with this Ill be grateful for it
    thanks

  • #2
    Enable debug mode in config.php (in the root and core/includes) to see detailed error message.

    GIPHY for vB5 AutoLinker Auto-Create Flag Report Topic Social Icons in Postbit Clear Cache Cron DragDrop Upload Topic AJAX AutoUpdate Custom Avatars Selector Stop Links in Posts...and more!

    Comment


    • #3
      wait....your trying to install a vb4 database onto a vb5 installation?

      Comment


      • Ben Italiano
        Ben Italiano commented
        Editing a comment
        Yea I am..
        Last edited by Ben Italiano; Sat 5th Dec '15, 7:32pm.

      • IggyP
        IggyP commented
        Editing a comment
        ok just wondering..i was not aware u could do this, or...well it seems installing onto a closer version like 4.1.x then upgrading everything to vb5 might be a better way to try, but i maybe am wrong....u can check ur files to verify version #...

    • #4
      Originally posted by Glenn Vergara View Post
      Enable debug mode in config.php (in the root and core/includes) to see detailed error message.
      Debug info:

      Debug Information
      • Page ID:
      • Parent ID:
      • Page Template ID:
      • Route ID:
      • Page Type:
      • Screen Layout ID:
      • Screen Layout Template:
      • Channel ID:
      • Node ID:
      • Database Asserts: 23 (?)
      • AJAX Requests: 1
      • Facebook Active: No (Not enabled or no appid & secret set)
      • Style ID: 80
      • Templates/Renders: 9/9
      • CSS Templates: 4
      • JS Files: 2
      • Current Time: Sat, 05 Dec 2015 23:19:13 -0600
      Last edited by Ben Italiano; Sat 5th Dec '15, 7:30pm.

      Comment


      • #5
        An internal error has occurred and the module cannot be displayed. Template: widget_statistics Controller: site Method: getSiteStatistics Arguments:Array ( ) Errors:
        Array ( [0] => Array ( [0] => Unexpected error, post count is negative! If you do not want to see this exception, turn debug mode off. This issue is usually fixed by running AdminCP > Maintenance > General Update Tools > "Rebuild Topic Information", followed by "Rebuild Forum Information", then clearing the system cache (order matters). Please see VBV-14784 for more details. If a specific action has triggered this exception (ex. deleting a node), please create a JIRA with the details. ) [1] => Array ( [0] => exception_trace [1] => ## /home1/vhstrung/public_html/van-halen.net/forums/core/vb/api/node.php(4008) Exception Thrown #0 /home1/vhstrung/public_html/van-halen.net/forums/core/vb/api/node.php(3966): vB_Api_Node->addChannelTotals(Array, Array, '20') #1 /home1/vhstrung/public_html/van-halen.net/forums/core/vb/api/node.php(3471): vB_Api_Node->addChannelTotals(Array, Array, '2') #2 /home1/vhstrung/public_html/van-halen.net/forums/core/vb/api/node.php(4486): vB_Api_Node->fetchChannelNodeTree('2', 3) #3 /home1/vhstrung/public_html/van-halen.net/forums/core/vb/library/site.php(712): vB_Api_Node->getChannelStatistics('2') #4 /home1/vhstrung/public_html/van-halen.net/forums/core/vb/api/site.php(118): vB_Library_Site->getSiteStatistics() #5 [internal function]: vB_Api_Site->getSiteStatistics() #6 /home1/vhstrung/public_html/van-halen.net/forums/core/vb/api/wrapper.php(129): call_user_func_array(Array, Array) #7 [internal function]: vB_Api_Wrapper->__call('getSiteStatisti...', Array) #8 [internal function]: vB_Api_Wrapper->getSiteStatistics() #9 /home1/vhstrung/public_html/van-halen.net/forums/includes/api/interface/collapsed.php(189): call_user_func_array(Array, Array) #10 /home1/vhstrung/public_html/van-halen.net/forums/includes/vb5/template/runtime.php(506): Api_Interface_Collapsed->callApi('site', 'getSiteStatisti...', Array, false, true) #11 /home1/vhstrung/public_html/van-halen.net/forums/includes/vb5/template.php(290) : eval()'d code(33): vB5_Template_Runtime:arseData('site', 'getSiteStatisti...') #12 /home1/vhstrung/public_html/van-halen.net/forums/includes/vb5/template.php(290): eval() #13 /home1/vhstrung/public_html/van-halen.net/forums/includes/vb5/template/cache.php(134): vB5_Template->render(false) #14 /home1/vhstrung/public_html/van-halen.net/forums/includes/vb5/template.php(312): vB5_Template_Cache->replacePlaceholders('\r\n\t<!-- *** STA...') #15 /home1/vhstrung/public_html/van-halen.net/forums/includes/vb5/template/cache.php(134): vB5_Template->render(false) #16 /home1/vhstrung/public_html/van-halen.net/forums/includes/vb5/template.php(312): vB5_Template_Cache->replacePlaceholders('\r\n\t\t<meta name=...') #17 /home1/vhstrung/public_html/van-halen.net/forums/includes/vb5/frontend/controller/page.php(245): vB5_Template->render() #18 [internal function]: vB5_Frontend_Controller_Page->index(1, '1', '168', 1, 'Home Descriptio...', 0, '', 'Home', 0) #19 /home1/vhstrung/public_html/van-halen.net/forums/index.php(84): call_user_func_array(Array, Array) #20 {main} ) )

        Comment


        • #6
          The solution is there in the error message.

          Code:
          Unexpected error, post count is negative! If you do not want to see this exception, turn debug mode off. This issue is usually fixed by running AdminCP > Maintenance > General Update Tools > "Rebuild Topic Information", followed by "Rebuild Forum Information", then clearing the system cache (order matters). Please see VBV-14784 for more details. If a specific action has triggered this exception (ex. deleting a node), please create a JIRA with the details.

          GIPHY for vB5 AutoLinker Auto-Create Flag Report Topic Social Icons in Postbit Clear Cache Cron DragDrop Upload Topic AJAX AutoUpdate Custom Avatars Selector Stop Links in Posts...and more!

          Comment


          • #7
            Originally posted by Glenn Vergara View Post
            The solution is there in the error message.

            Code:
            Unexpected error, post count is negative! If you do not want to see this exception, turn debug mode off. This issue is usually fixed by running AdminCP > Maintenance > General Update Tools > "Rebuild Topic Information", followed by "Rebuild Forum Information", then clearing the system cache (order matters). Please see VBV-14784 for more details. If a specific action has triggered this exception (ex. deleting a node), please create a JIRA with the details.
            Yea but I can't get in to my admin control panel to fix this problem which is the problem

            Comment


            • #8
              Can the "tools.php" file fix this since I can't get in to my Admin CP ?

              Comment


              • #9
                With over 60 views not one can help on this one I see...

                Comment


                • #10
                  Did you try using the tools.php file? You can create an administrator account with that tool if need be. If you can't access the admincp with that file you have a different problem.

                  Comment


                  • Ben Italiano
                    Ben Italiano commented
                    Editing a comment
                    the whole issue is &quot;Critical Error We are currently experiencing technical difficulties. Please check back in 24 hours.&quot; when trying to enter admincp I can't.. i debug for the error but how to fix it is another question and thanks why Im here . yes I did a support ticket and holding my breath on that too... VB5 IS A BUGGIE PROBLEM IT REALLY NEEDS TO BE LOOKED AT OVER AND OVER BEFORE GIVING IT TO A CUSTOMER.. After reading some of other customers issues this is crazy yes I know it can be owner fault but.....

                • #11
                  Originally posted by ProSportsForums View Post
                  Did you try using the tools.php file? You can create an administrator account with that tool if need be. If you can't access the admincp with that file you have a different problem.
                  Yea i did use the tools php file same thing the tools worked but when i try to go back in to admin cp get the same error

                  Comment


                  • #12
                    Originally posted by Ben Italiano View Post
                    With over 60 views not one can help on this one I see...
                    well if no other suggestions you could try what i mention, shouldnt take too long and could help u learn more about the issue if nothing else...i imagine using the same software together would be better, tho i cant say exactly why or that its necessary

                    did you change the url or any other changes when u brought it back up?
                    Last edited by IggyP; Sun 6th Dec '15, 11:20am.

                    Comment


                    • #13
                      Originally posted by IggyP View Post

                      well if no other suggestions you could try what i mention, shouldnt take too long and could help u learn more about the issue if nothing else...i imagine using the same software together would be better, tho i cant say exactly why or that its necessary

                      did you change the url or any other changes when u brought it back up?
                      Naw didn't change anything outside adding the config info thats about it .

                      Comment


                      • #14
                        Originally posted by Ben Italiano View Post

                        Yea i did use the tools php file same thing the tools worked but when i try to go back in to admin cp get the same error
                        You have to use the tools.php file and then remove the file from the server or it will lock you out of the admincp.

                        Which tool(s) did you specifically use?

                        Comment


                        • Ben Italiano
                          Ben Italiano commented
                          Editing a comment
                          I used the tool with the install folder minus the install.php did the debug etc still the same error, at one time I thought I fix it but once I cleared the history and cache got the same thing same error appeared when I try to go to admincp again .. something is wrong that i can't fix...

                      • #15
                        You need to use the tools.php file to create an administrator account so you can access admincp and then to follow the steps Glen provided in post #6

                        Comment

                        Related Topics

                        Collapse

                        Working...
                        X