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  • White page when installing (install/install.php)

    Hello,

    I've just uploaded the vbulletin 5 files on my FTP, renamed and modified the two config files and renamed the root folder to "forum".

    When I move to the install step, I always get a white page.

    I have checked this help file : http://www.vbulletin.com/docs/html/blank_pages, but nothing seems to work. I have PHP 5.4 (also tried with 5.5), my files are Chmod 644 and folders 755, and I used ASCII.
    This problem is really annoying, what can I do ?

    Thanks in advance

  • #2
    This usually means the database credentials in /core/includes/config.php are incorrect.
    MARK.B | vBULLETIN SUPPORT

    TalkNewsUK - My vBulletin 5.5.4 Demo
    AdminAmmo - My Cloud Demo

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    • #3
      Do you mean this line :
      $config['Database']['dbname'] = 'forum';
      ?

      I used the name I settled for phpmyadmin :

      Click image for larger version

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      $config['Database']['dbname'] = 'musiquesvoforum';
      And it doesn't work.

      Thanks for your answer.

      Comment


      • #4
        You also need to populate the database username and password.
        MARK.B | vBULLETIN SUPPORT

        TalkNewsUK - My vBulletin 5.5.4 Demo
        AdminAmmo - My Cloud Demo

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        • #5
          This is what I did. And it matches what I use to connect myself. I checked this ten times at least, used copy paste from my e-mail and wrote it by hand, but I still get this white page.

          Comment


          • #6
            Not sure what you mean when you say it matches what you use to connect.....here, we are talking about a database username and password that are specific to the database in question, you wouldn't normally 'connect' to it in another way. It's not your FTP username and password, nor is it your phpmyadmin username and password. It is specific to the database.
            MARK.B | vBULLETIN SUPPORT

            TalkNewsUK - My vBulletin 5.5.4 Demo
            AdminAmmo - My Cloud Demo

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            • #7
              Ok, well I'm really ignorant to these kind of things. How do I know these username and password ? (or how do I create them) ?

              Thanks for your answer.

              Comment


              • #8
                It's ok to not know...that's what we're here for. Normally, if you have created the database yourself from scratch, there will also be an option within your server control panel, to create a database user, and then add that user to the database.
                MARK.B | vBULLETIN SUPPORT

                TalkNewsUK - My vBulletin 5.5.4 Demo
                AdminAmmo - My Cloud Demo

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                • #9
                  Indeed, I created my database from scratch, then I received an email with the following informations :
                  Server : xxxxxxx.mysql.db
                  User : xxxxxx
                  Database name : xxxxx
                  Password : xxxx

                  This is these informations I used in my config.php. I'm searching how I can create a user.

                  Comment


                  • #10
                    Ok looks like you have a specific database server...that needs to be entered into the config.php file too, you will see it has a default of 'localhost'.
                    MARK.B | vBULLETIN SUPPORT

                    TalkNewsUK - My vBulletin 5.5.4 Demo
                    AdminAmmo - My Cloud Demo

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                    • #11
                      I've change this line :
                      $config['MasterServer']['servername'] = 'localhost';
                      To this :
                      $config['MasterServer']['servername'] = 'xxxxxxx.mysql.db';
                      The white page still appears.

                      Comment


                      • #12
                        The white page definitely means the credentials are wrong somewhere. At this stage you'll need to submit a support ticket so we can take a look. http://www.vbulletin.com/go/techsupport.
                        MARK.B | vBULLETIN SUPPORT

                        TalkNewsUK - My vBulletin 5.5.4 Demo
                        AdminAmmo - My Cloud Demo

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                        • #13
                          Ok, I will do so. Thank you for your time.

                          Comment


                          • #14
                            Just one last question : how long is the average time needed for the support to answer ?

                            Thanks for your answer.

                            Comment


                            • #15
                              We attempt to answer questions within 24 hours. It will take long on the forums.
                              Please, enable debug mode on your site. Follow these instructions.

                              1. Open your /config.php file and find the following line:
                              Code:
                                $config['debug'] = false;


                              2. Change this line to:
                              Code:
                                $config['debug'] = true;


                              3. Save the file and upload it to your server.

                              4. Open the /core/includes/config.php file and find the following line:
                              Code:
                                // $config['Misc']['debug'] = true;


                              5. Change it to:
                              Code:
                                $config['Misc']['debug'] = true;


                              6. Save and upload the file to your server.

                              Reload the page you had the error on.
                              Translations provided by Google.

                              Wayne Luke
                              The Rabid Badger - a vBulletin Cloud customization and demonstration site.
                              vBulletin 5 Documentation - Updated every Friday. Report issues here.
                              vBulletin 5 API - Full / Mobile
                              I am not currently available for vB Messenger Chats.

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