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One member having HTTP 500 Internal Server Error

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  • One member having HTTP 500 Internal Server Error

    Hello guys,

    One of my members is experiencing this error every time he tries to load the website. Like he can't even access the entire site but the rest of my members can for some odd reason. It displays a white screen with this text for him when he tries to load the site.

    "This error (HTTP 500 Internal Server Error) means that the website you are visiting had a server problem which prevented the webpage from displaying.

    For more information about HTTP errors, see Help."



    I do not know if its a client issue or a server issue with is IP because he has tried different internet browsers, all security applications are turned off and he has even purchase a new deal with a other company for bandwidth and new IP address.

    So at this stage I'm unsure what to do to help him out get on the site to look at important information that he needs to know.

    I'm currently using vBulletin 5.0.5.

    If ya need MySQL and PHP version I can post it later on in the day when I return home.

    Hope to hear from you guys soon.

    Thanks,

    Joshua

  • #2
    what is your site ?

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