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  • Help needed`

    I am disgusted with the way I and other paying customers have been treated by support. Anyway we need help with the following. I am starting a new thread as support ignored the old one despite me pleading for help for well over a month

    Bump

    And why the f--k do vBulletin staff feel that it is ok to IGNORE a paying customer, not even to say they don't know how to resolve my issues? Do you have any idea how rude this is?

    1) Image attachments and captchas not working; GD2 and ImageMagick working
    2) Previously renamed category - all threads give 404 error
    3) Pagination buttons give "Unable to contact server. Please try again. If this error continues please contact the site administrator." but clicking in the address bar and pressing enter after the error makes the page load properly
    4) 'Empty response error' for some users when post or reply starts with pasted formatted text

    These four issues need resolving, the third and forth I had not mentioned yet. PLEASE help

  • #2
    Are you currently on 5.0.5?
    What URL are you accessing the site from, and what is entered into the forum url settings?

    Comment


    • #3
      Finally... a miracle... a reply!

      I'm on 5.0.5, site being accessed from http://www.thescambaiter.com/forum

      Forum URL: http://www.thescambaiter.com/forum

      Comment


      • #4
        Bump.

        Comment


        • #5
          2) That is a know issue and it is because you renamed it. The corresponding row in the routenew table for the Channels doesn't have the correct route entered.

          Please don't PM or VM me for support - I only help out in the threads.
          vBulletin Manual & vBulletin 4.0 Code Documentation (API)
          Want help modifying your vbulletin forum? Head on over to vbulletin.org
          If I post CSS and you don't know where it goes, throw it into the additional.css template.

          W3Schools <- awesome site for html/css help

          Comment


          • #6
            Then explain http://www.vbulletin.com/forum/forum...67#post3988467 (a reply on the thread I gave up on because you were all ignoring it!)

            Comment


            • #7
              Nobody want to explain why I was told the wrong information?

              For issue #3 the console in Opera says "POST http://www.thescambaiter.com/forum/activity/get 500 (Internal Server Error)"

              Comment


              • #8
                I found a mod to get around #1, #2 I fixed myself in the database (took ages). #3 and #4 still happen, along with a new error. When I try to move any thread or post I get the error

                " Invalid server response.

                Please try again.




                "

                And the developer console says

                " vBulletin.loadingIndicator.show Counter: 1 Source: ajaxStart footer-rollup-505.js:1
                Intercept AJAX template render calls: Start (URL: http://www.thescambaiter.com/forum/a...emod_move_form) footer-rollup-505.js:1
                Intercept AJAX template render calls: No CSS footer-rollup-505.js:1
                Intercept AJAX template render calls: Calling original success handler footer-rollup-505.js:1
                /ajax/render/inlinemod_move_form inlinemod.js?v=505:1
                /ajax/render/inlinemod_move_form successful, but response was not valid inlinemod.js?v=505:1
                vBulletin.loadingIndicator.hide Counter: 0 Source: ajaxStop footer-rollup-505.js:1 "



                Comment


                • #9
                  That new issue fixed itself, so I just need help with #3 and #4 from the first post

                  Comment


                  • #10
                    Bump.

                    Comment


                    • #11
                      3&4 - Internal Server Errors are just that - server errors. So, in order for us to help, we need to know exactly what that server error is. You may be able to get it from your error_logs (if you don't know where they are, ask your host). But, if not, you will need to ask your host what they actual error is.

                      Please don't PM or VM me for support - I only help out in the threads.
                      vBulletin Manual & vBulletin 4.0 Code Documentation (API)
                      Want help modifying your vbulletin forum? Head on over to vbulletin.org
                      If I post CSS and you don't know where it goes, throw it into the additional.css template.

                      W3Schools <- awesome site for html/css help

                      Comment


                      • #12
                        That reply/edit error never came up for me so I don't know which errors in the log correspond but these three come up and no others

                        Notice: Undefined index: template in /var/www/forum/core/vb/api/widget.php on line 1899
                        Notice: Undefined index: permissions in /var/www/forum/core/includes/functions.php on line 5196
                        Notice: Undefined index: exe in /var/www/forum/core/includes/functions.php on line 5196

                        An odd issue - whenever I edit a template it vanishes from the template list in style manager. When I save the edit the changes work but I can't go back and edit that template again because it doesn't appear!

                        Comment


                        • #13
                          Bump.

                          Comment


                          • #14
                            I now see the error users keep reporting, the empty)response and 'error' errors. The former is when posting something and the latter is when autosave tries to save it.
                            Auto-Save: Saving Text ckeditor-rollup-505.js:1199
                            Failed to load resource: the server responded with a status of 500 (Internal Server Error) http://www.thescambaiter.com/forum/a...ditor/autosave
                            error error footer-rollup-505.js:1
                            Failed to load resource: the server responded with a status of 500 (Internal Server Error) http://www.thescambaiter.com/forum/a...i/phrase/fetch
                            Error when fetching phrases: Internal Server Error footer-rollup-505.js:1
                            vBulletin.loadingIndicator.hide ajax indicator suppressed footer-rollup-505.js:1
                            vBulletin.loadingIndicator.show Counter: 1 Source: Unspecified footer-rollup-505.js:1
                            vBulletin.loadingIndicator.show ajax indicator suppressed footer-rollup-505.js:1
                            POST http://www.thescambaiter.com/forum/create-content/text/ 500 (Internal Server Error) /forum/create-content/text/:1
                            vBulletin.contentEntryBox.callbackSubmitSuccess ckeditor-rollup-505.js:2POST http://www.thescambaiter.com/forum/a...i/phrase/fetch 500 (Internal Server Error)

                            So I get the below errors in the system error log but when I go to Hostinger's VPS panel it says for my server


                            832MB / 2048MB

                            So RAM usage is hardly anything, the hard drive is ~3/4 empty and CPU usage rarely goes above 45%

                            I think those errors are the reason for the vBulletin errors then, help!


                            [Thu Oct 17 11:51:36 2013] [error] [client 108.162.245.21] PHP Fatal error: Out of memory (allocated 262144) (tried to allocate 523800 bytes) in Unknown on line 0, referer: http://www.thescambaiter.com/forum/
                            [Thu Oct 17 11:51:38 2013] [error] [client 173.245.56.133] PHP Fatal error: Out of memory (allocated 262144) (tried to allocate 523800 bytes) in Unknown on line 0, referer: http://www.thescambaiter.com/forum/f...868-no-subject
                            [Thu Oct 17 11:51:38 2013] [error] [client 173.245.56.133] unable to init Zlib: deflateInit2 returned -4: URL /forum/index.php, referer: http://www.thescambaiter.com/forum/f...868-no-subject
                            [Thu Oct 17 11:51:41 2013] [error] [client 141.101.98.105] PHP Fatal error: Out of memory (allocated 6815744) (tried to allocate 30720 bytes) in /var/www/forum/core/vb/db/querybuilder.php on line 536, referer: http://www.thescambaiter.com/forum/f...o/45032-newbie
                            [Thu Oct 17 11:51:41 2013] [error] (12)Cannot allocate memory: fork: Unable to fork new process
                            [Thu Oct 17 11:51:41 2013] [error] [client 141.101.98.105] PHP Fatal error: Out of memory (allocated 262144) (tried to allocate 523800 bytes) in Unknown on line 0, referer: http://www.thescambaiter.com/forum/f...o/45032-newbie
                            [Thu Oct 17 11:51:41 2013] [error] [client 141.101.98.105] unable to init Zlib: deflateInit2 returned -4: URL /forum/index.php, referer: http://www.thescambaiter.com/forum/f...o/45032-newbie
                            [Thu Oct 17 11:51:42 2013] [error] [client 108.162.245.21] PHP Fatal error: Out of memory (allocated 262144) (tried to allocate 523800 bytes) in Unknown on line 0, referer: http://www.thescambaiter.com/forum/
                            [Thu Oct 17 11:51:42 2013] [error] [client 108.162.245.21] unable to init Zlib: deflateInit2 returned -4: URL /forum/yshout/yshout.php, referer: http://www.thescambaiter.com/forum/
                            [Thu Oct 17 11:51:46 2013] [error] [client 141.101.98.105] PHP Fatal error: Out of memory (allocated 262144) (tried to allocate 523800 bytes) in Unknown on line 0, referer: http://www.thescambaiter.com/forum/?_=1382028470871
                            [Thu Oct 17 11:51:46 2013] [error] [client 141.101.98.105] unable to init Zlib: deflateInit2 returned -4: URL /forum/yshout/yshout.php, referer: http://www.thescambaiter.com/forum/?_=1382028470871
                            [Thu Oct 17 11:51:48 2013] [error] [client 173.245.56.133] PHP Fatal error: Out of memory (allocated 262144) (tried to allocate 523800 bytes) in Unknown on line 0, referer: http://www.thescambaiter.com/forum/f...868-no-subject
                            [Thu Oct 17 11:51:48 2013] [error] [client 173.245.56.133] unable to init Zlib: deflateInit2 returned -4: URL /forum/index.php, referer: http://www.thescambaiter.com/forum/f...868-no-subject
                            [Thu Oct 17 11:51:48 2013] [error] [client 108.162.245.21] PHP Fatal error: Out of memory (allocated 262144) (tried to allocate 523800 bytes) in Unknown on line 0, referer: http://www.thescambaiter.com/forum/
                            [Thu Oct 17 11:51:48 2013] [error] [client 108.162.245.21] unable to init Zlib: deflateInit2 returned -4: URL /forum/yshout/yshout.php, referer: http://www.thescambaiter.com/forum/
                            [Thu Oct 17 11:51:51 2013] [error] (12)Cannot allocate memory: fork: Unable to fork new process
                            [Thu Oct 17 11:51:53 2013] [error] [client 141.101.98.105] PHP Fatal error: Out of memory (allocated 262144) (tried to allocate 523800 bytes) in Unknown on line 0, referer: http://www.thescambaiter.com/forum/?_=1382028470871
                            [Thu Oct 17 11:51:53 2013] [error] [client 141.101.98.105] unable to init Zlib: deflateInit2 returned -4: URL /forum/yshout/yshout.php, referer: http://www.thescambaiter.com/forum/?_=1382028470871
                            [Thu Oct 17 11:51:54 2013] [error] [client 108.162.245.21] PHP Fatal error: Out of memory (allocated 262144) (tried to allocate 523800 bytes) in Unknown on line 0, referer: http://www.thescambaiter.com/forum/
                            [Thu Oct 17 11:52:01 2013] [error] (12)Cannot allocate memory: fork: Unable to fork new process
                            [Thu Oct 17 11:52:11 2013] [error] (12)Cannot allocate memory: fork: Unable to fork new process
                            [Thu Oct 17 11:52:20 2013] [error] [client 141.101.98.105] PHP Fatal error: Out of memory (allocated 2621440) (tried to allocate 32 bytes) in /var/www/forum/yshout/php/filestorage.class.php on line 36, referer: http://www.thescambaiter.com/forum/?_=1382028470871
                            [Thu Oct 17 11:52:21 2013] [error] (12)Cannot allocate memory: fork: Unable to fork new process
                            [Thu Oct 17 11:52:24 2013] [error] [client 108.162.245.21] PHP Fatal error: Out of memory (allocated 1048576) (tried to allocate 7680 bytes) in /var/www/forum/yshout/php/yshout.class.php on line 24, referer: http://www.thescambaiter.com/forum/
                            [Thu Oct 17 11:52:27 2013] [error] [client 141.101.98.105] PHP Fatal error: Out of memory (allocated 262144) (tried to allocate 523800 bytes) in Unknown on line 0, referer: http://www.thescambaiter.com/forum/?_=1382028470871
                            [Thu Oct 17 11:52:31 2013] [error] (12)Cannot allocate memory: fork: Unable to fork new process
                            [Thu Oct 17 11:52:41 2013] [error] (12)Cannot allocate memory: fork: Unable to fork new process
                            [Thu Oct 17 11:52:51 2013] [error] (12)Cannot allocate memory: fork: Unable to fork new process
                            [Thu Oct 17 11:52:58 2013] [error] [client 173.245.54.82] PHP Fatal error: Out of memory (allocated 8912896) (tried to allocate 30720 bytes) in /var/www/forum/core/vb/db/mysql/querydefs.php on line 7202
                            [Thu Oct 17 11:53:01 2013] [error] (12)Cannot allocate memory: fork: Unable to fork new process
                            [Thu Oct 17 11:53:08 2013] [error] [client 173.245.56.137] PHP Fatal error: Out of memory (allocated 11534336) (tried to allocate 30720 bytes) in /var/www/forum/core/vb/api/extensions.php on line 282
                            [Thu Oct 17 11:53:11 2013] [error] (12)Cannot allocate memory: fork: Unable to fork new process
                            [Thu Oct 17 11:53:12 2013] [error] [client 108.162.245.21] PHP Fatal error: Out of memory (allocated 262144) (tried to allocate 523800 bytes) in Unknown on line 0, referer: http://www.thescambaiter.com/forum/
                            [Thu Oct 17 11:53:12 2013] [error] [client 108.162.245.21] unable to init Zlib: deflateInit2 returned -4: URL /forum/yshout/yshout.php, referer: http://www.thescambaiter.com/forum/
                            [Thu Oct 17 11:53:18 2013] [error] [client 108.162.245.21] PHP Fatal error: Out of memory (allocated 786432) (tried to allocate 30720 bytes) in /var/www/forum/yshout/php/json.class.php on line 175, referer: http://www.thescambaiter.com/forum/
                            [Thu Oct 17 11:53:21 2013] [error] (12)Cannot allocate memory: fork: Unable to fork new process
                            [Thu Oct 17 11:53:21 2013] [error] [client 141.101.98.105] PHP Fatal error: Out of memory (allocated 262144) (tried to allocate 523800 bytes) in Unknown on line 0, referer: http://www.thescambaiter.com/forum/?_=1382028470871
                            [Thu Oct 17 11:53:21 2013] [error] [client 141.101.98.105] unable to init Zlib: deflateInit2 returned -4: URL /forum/yshout/yshout.php, referer: http://www.thescambaiter.com/forum/?_=1382028470871
                            [Thu Oct 17 11:53:24 2013] [error] [client 108.162.245.21] PHP Fatal error: Out of memory (allocated 262144) (tried to allocate 523800 bytes) in Unknown on line 0, referer: http://www.thescambaiter.com/forum/
                            [Thu Oct 17 11:53:31 2013] [error] (12)Cannot allocate memory: fork: Unable to fork new process

                            Comment


                            • #15
                              And more stuff

                              [Thu Oct 17 07:12:21 2013] [error] [client 141.101.98.55] PHP Notice: Undefined index: nodetype in /var/www/forum/core/vb5/route/legacy/archive.php on line 32 is another undefined index error to join the ones a few posts above, it comes up regularly, and I get ones like [Thu Oct 17 11:43:40 2013] [error] [client 108.162.221.127] PHP Fatal error: Class declarations may not be nested in /var/www/forum/core/vb/db/query/update/mysql.php on line 20 too. [Thu Oct 17 11:45:28 2013] [notice] child pid 17498 exit signal Segmentation fault (11) has come up a few times, and as you saw above [Thu Oct 17 11:53:31 2013] [error] (12)Cannot allocate memory: fork: Unable to fork new process ​is a common error which along with the other ones in the previous posts shows that PHP is out of memory somehow

                              So mem_limit is 1024M in php.ini and the server has 2GB ram

                              Comment

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