Help site has crashed

[robandyuk]

For some reason the site started to get an error when uses posted about an invalid syntax now the site has crashed altogether. I can log in the adminCP ok but front end has lost the template on the main page, all other pages are totally missing, any ideas, this is a live site so I could do with fixing it asap,
Sorry not to impressed with VB5 so far

[robandyuk]

sorry forgot to say site is www.grimsby-town.com

[Zachery]

If you can, please try running the following queries on your database:

TRUNCATE TABLE cache;
TRUNCATE TABLE cacheevent;

If you have a table prefix:

TRUNCATE TABLE PREFIXcache;
TRUNCATE TABLE PREFIXcacheevent;

Change PREFIX to your table prefix.

Does the issue go away?

Are you running 5.0.3?

[robandyuk]

Hi yes I am running 5.0.3

[robandyuk]

Hi no this did not do anything, still get no template style on home page see www.grimsby-town.com

[robandyuk]

I also now get error 500 when i click the forum link

[Wayne Luke]

When I visit the link, I see that none of your files are on the system and it redirects to keyword based holding page. Did you remove the files?

[robandyuk]

sorry renamed the folder to see if i got the same with a fresh upload, its back to the right folder now but still is broken as before, admincp works ok though which i find strange

[robandyuk]

if i go to site homepage from admincp it goes to a blank white page with the url http://www.grimsby-town.com/core/ is this correct

[robandyuk]

if i was to install a full new site on another sql server can i import the user database with passwords form the old one

[Wayne Luke]

if i go to site homepage from admincp it goes to a blank white page with the url http://www.grimsby-town.com/core/ is this correct

No this is not correct. You should not be accessing the site via the /core/ directory under any circumstance.

if i was to install a full new site on another sql server can i import the user database with passwords form the old one

Don't understand the question. All that needs to be done is to run the queries above on the existing site with the existing files. You should not have to change any of the files, or how you access the site. It needs to be accessible to us so we can view it though.

[Wayne Luke]

You need to ask your host what error is being logged when accessing this URL:
http://www.grimsby-town.com/css.php?...&ts=1374184356

We need the specific error out of the hosting provider's error log.

[robandyuk]

not sure i can get them to tell me this as its 1&1 and they are not that helpfull. can VB% do any logging form the back end as that seems to work ok

[Wayne Luke]

We would need to see the error. Not sure why they wouldn't tell you what the error is. If they don't then they aren't worthy of your business.

[robandyuk]

i am on the phone to them now, sorry to sound desperate but we spent thousands of £ advertising the forum on radio today and does not look good when it does not work