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  • Can't Upload

    New installation of VB Connect 5.0.0
    Diagnostics / upload "No errors occurred while opening the uploaded file for reading."

    Pertinent PHP Settings
    file_uploads: On
    open_basedir: None
    safe_mode: Off
    upload_tmp_dir: None
    upload_max_filesize: 2.00 MB




    Attachments in file system, directory is 777 writable.
    Uploading docs or images produce attached error.
    Any assistance appreciated.
    [ATTACH=CONFIG]n60044[/ATTACH]

  • #2
    Was the file you tried uploading smaller than 2 MB?

    Comment


    • #3
      Hello - yes, all <2meg.

      Comment


      • #4
        I know that an upload tmp directory (upload_tmp_dir) should always be explicitly set- see if you or your host can set that. I've seen it cause issues before on some setups.

        Can you explain exactly what happens when someone tried to upload an image? Is there an error? Does it just not display?

        Have you tried uploading an avatar and file attachments and share photos? Do any work?

        EDIT- I see you tried to attach an error screenshot but due to a bug we can't see attachments. Please use the "Share Photos" option to upload the screenshot.

        Comment


        • #5

          "upload_tmp_dir" now set:
          file_uploads: On
          open_basedir: None
          safe_mode: Off
          upload_tmp_dir: /tmp
          upload_max_filesize: 2.00 MB





          Posts can be successfully created, but no attachments, either .txt or .jpg or avatars, can be successfully uploaded.

          Additionally, when trying to access own user's own profile page:
          "That action could not be completed. Please try again, and if this occurs again please contact the system administrator and tell them how you got this message."

          Comment


          • #6
            Is there anything in your error_logs (if you don't know where they are, ask your host) when you try to upload an image?

            Please don't PM or VM me for support - I only help out in the threads.
            vBulletin Manual & vBulletin 4.0 Code Documentation (API)
            Want help modifying your vbulletin forum? Head on over to vbulletin.org
            If I post CSS and you don't know where it goes, throw it into the additional.css template.

            W3Schools &lt;- awesome site for html/css help

            Comment


            • #7
              Most recent errors are looking for files that don't exist:

              [Fri Mar 22 17:48:57 2013] [error] [client 66.249.73.147] File does not exist: /home/litome/public_html/404.shtml
              [Fri Mar 22 17:48:57 2013] [error] [client 66.249.73.147] File does not exist: /home/litome/public_html/flag
              [Fri Mar 22 16:43:59 2013] [error] [client 66.249.73.147] File does not exist: /home/litome/public_html/404.shtml
              [Fri Mar 22 16:43:59 2013] [error] [client 66.249.73.147] File does not exist: /home/litome/public_html/content
              [Fri Mar 22 16:35:58 2013] [error] [client 66.249.73.147] File does not exist: /home/litome/public_html/404.shtml
              [Fri Mar 22 16:35:58 2013] [error] [client 66.249.73.147] File does not exist: /home/litome/public_html/users
              [Fri Mar 22 16:30:34 2013] [error] [client 82.153.160.214] File does not exist: /home/litome/public_html/404.shtml, referer: http://www.litopia.me/forum/new-content/15
              [Fri Mar 22 16:30:34 2013] [error] [client 82.153.160.214] File does not exist: /home/litome/public_html/home, referer: http://www.litopia.me/forum/new-content/15
              [Fri Mar 22 16:30:34 2013] [error] [client 82.153.160.214] File does not exist: /home/litome/public_html/404.shtml, referer: http://www.litopia.me/forum/new-content/15
              [Fri Mar 22 16:30:34 2013] [error] [client 82.153.160.214] File does not exist: /home/litome/public_html/home, referer: http://www.litopia.me/forum/new-content/15
              [Fri Mar 22 16:30:34 2013] [error] [client 82.153.160.214] File does not exist: /home/litome/public_html/404.shtml, referer: http://www.litopia.me/forum/new-content/15
              [Fri Mar 22 16:30:34 2013] [error] [client 82.153.160.214] File does not exist: /home/litome/public_html/home, referer: http://www.litopia.me/forum/new-content/15
              [Fri Mar 22 16:30:34 2013] [error] [client 82.153.160.214] File does not exist: /home/litome/public_html/404.shtml, referer: http://www.litopia.me/forum/new-content/15
              [Fri Mar 22 16:30:34 2013] [error] [client 82.153.160.214] File does not exist: /home/litome/public_html/404.shtml, referer: http://www.litopia.me/forum/new-content/15
              [Fri Mar 22 16:30:34 2013] [error] [client 82.153.160.214] File does not exist: /home/litome/public_html/home, referer: http://www.litopia.me/forum/new-content/15
              [Fri Mar 22 16:30:34 2013] [error] [client 82.153.160.214] File does not exist: /home/litome/public_html/home, referer: http://www.litopia.me/forum/new-content/15

              Comment


              • #8
                The upload_temp_dir, /tmp, is a FULL server path, so are you sure you put the directory in the correct place and that it is chmod to 777?



                Please don't PM or VM me for support - I only help out in the threads.
                vBulletin Manual & vBulletin 4.0 Code Documentation (API)
                Want help modifying your vbulletin forum? Head on over to vbulletin.org
                If I post CSS and you don't know where it goes, throw it into the additional.css template.

                W3Schools &lt;- awesome site for html/css help

                Comment


                • #9
                  The full path would probably be: /home/litome/tmp based on the errors above

                  Comment


                  • #10
                    I'm sorry, but there do seem to be multiple issues with VBCobnnect 5.0.0. The installation simply doesn't seem to be ready for prime time.
                    I have now terminated the test site, recreated it from new on the server, and followed all installation instructions. On trying to edit "My profile", this error is generated:

                    That action could not be completed. Please try again, and if this occurs again please contact the system administrator and tell them how you got this message

                    Which is not a helpful error message. Looking at the logs, this is the most recent error:

                    [2013-03-12 16:06:21]: file has no execute permission: (/home/litopi/public_html/cgi-bin/errorlog.cgi)
                    [Sun Mar 24 10:57:04 2013] [error] [client 84.120.17.78] Directory index forbidden by Options directive: /home/litopi/public_html/jplayer/js/

                    As far as uploads are concerned, "Diagnostics" indicates that there are no errors:

                    Top of Form

                    [URL="http://www.litopia.me/forum/admincp/diagnostic.php?do=doupload"]Help [IMG]file:///C:\Users\Owner\AppData\Local\Temp\msohtmlclip1\01\clip_image002.gif[/IMG][/URL="http://www.litopia.me/forum/admincp/diagnostic.php?do=doupload"]
                    Pertinent PHP Settings
                    file_uploads: On
                    open_basedir: None
                    safe_mode: Off
                    upload_tmp_dir: /tmp
                    upload_max_filesize: 2.00 MB




                    Bottom of Form


                    Top of Form

                    [URL="http://www.litopia.me/forum/admincp/diagnostic.php?do=doupload"]Help [IMG]file:///C:\Users\Owner\AppData\Local\Temp\msohtmlclip1\01\clip_image002.gif[/IMG][/URL="http://www.litopia.me/forum/admincp/diagnostic.php?do=doupload"]
                    Results
                    No errors occurred while opening the uploaded file for reading.




                    Bottom of Form


                    However, trying to upload the same test file as a post attachment fails, with no useful error message.

                    I've been trying to make this installation work all weekend. I've got to say I've never has this kind of installation problem on previous VB versions, and indeed, we have an up-to-date version of VB4 working fine on another site on this very same server.

                    No idea what to do next, other than ask for my money back...

                    Comment


                    • #11
                      There seem to be multiple issues with VBConnect V5.0.0.

                      Clicking on "Edit Site" button produces attached error.

                      Comment


                      • #12
                        My situation is this. I've been a loyal customer of VB for some years. The sites I have are used for business, i.e. this isn't a hobby. As such, I need a reasonable level of customer support, especially during commissioning/installation.

                        I know how difficult it must be working in customer support, dealing remotely with irate and sometimes rude people. that is why I'm trying to keep this thread as efficient and pleasant as possible.

                        However, I have to tell you that I do feel very badly let down. This is a brand new purchase, and it simply doesn't work. The level of interest/support I've experienced here so far is not adequate. I need to get this site up and working as quickly as possible. I have a membership to keep happy, and also costs to incur in terms of designers time.

                        This is the fourth day that I've tried to get the site into a state of basic functionality. While this may be acceptable for hobbyist software, it is far from acceptable for reliable, professional software.

                        Comment


                        • #13
                          In AdminCP > Settings > Options > Site Name / URL / Contact Details, what do you have for the Forum URL value?

                          If that has www in it, are you accessing your site through the www version of the URL or dropping it off (and vice-versa)?
                          Vote for:

                          - *Admin Settable Paid Subscription Reminder Timeframe*
                          -
                          *PM - Add ability to reply to originator only*
                          - Add Admin ability to auto-subscribe users to specific channel(s)
                          - Highlight the correct navigation tab when you are on a custom page
                          - "Quick Route" Interface...
                          - Allow to use custom icons for individual forums

                          Comment


                          • #14
                            Thanks.
                            Changed setting "Core URL" to include "www".
                            "My profile" links to http://www.litopia.me/forum/member/2-agent
                            But still same error message;
                            That action could not be completed. Please try again, and if this occurs again please contact the system administrator and tell them how you got this message.

                            Comment

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