[Bug / Issue] incomplete Welcome message in vBulletin PV aftter registration

[habili]

Hello. i configured to send a welcome message for new user after registration. some of my users report me that welcome message just has a title without any content. (empty content). i did some different tests with different senario and i found that there is a problem that welcome message has no content.

first senario, i created a new user with my pc then i recived activation email after clicking on activation link, i registerd successfully then i recived a welcome message in my inbox of vbulletin. message was normal and complete with title and full text.

second senario, again i created another new user with my pc. then i recived activation email but this time i opened email from my cellphone. and then click on activation URL just like before again i registerd successfully an i see sucessfull registeration on my cellphone browser. then i comeback to my pc and i did a refresh, i recived welcome message this time without any content and it show just title with empty content.

the problem is that : when a user click on activation link from same network or ip public that she/he do her/his registeration, every thing is ok but if a user registerd with an ip address and did activation with another ip address, he/she will get incomplete private message.

[Wayne Luke]

What is the exact text of the message?

Where is it cut off?

What devices and browsers are experiencing the issue?

[habili]

In the second scenario, only the title of the message is displayed and the full text of the message is not displayed.

In this scenario, I opened the activation links in Chrome and Firefox browsers on Android.

[Wayne Luke]

Really not what I asked and this is exactly why you're never satisfied with support. I don't want a screen shot. Screenshots do not help in situations like this. Especially when you blur stuff out.

I need you to post the exact text for the title and body in a reply to this message. For the browser, I need to know the specific version of the browser used. There are 86 different versions of Chrome. They all work differently.

[habili]

Unfortunately i did not concern to your text. I satisfy your forum and your kind support and when ever any body consult me to run a forum i will suggest vbulletin as it's amazing. i appritiate all of your favour.

I installed a fresh vbulletin and retest on it but still problem exist. Title and Text of body in private message that will send to user after registration are as bellow :

[PM Title]

Welcome to {1}

[PM Body]

Thanks for registering at {1}! We are glad you have chosen to be a part of our community and we hope you enjoy your stay.

All the best,
{1}

I test it on Google Chrome version 87 and Firefox version 86, both were the same and it did not display private message that sent to user. (it display just title)

[Wayne Luke]

And what is the character set and collation of the database? I am guessing your forum title has a character in it that ends the string/page because it isn't properly stored in UTF-8.

[habili]

I set the following Collation on the database and both had the same problem.

utf8_general_ci

AND

latin1_swedish_ci

The tests performed are on a fresh installed vBulletin and no other languages have been added to it, and all settings are by default.

[Wayne Luke]

A fresh install of vBulletin 5.6.4 should use utf8mb4 as the character set and utf8mb4_general_ci as the character set...

What happens if you create a topic on this site with the exact same title? The "A Place To Test Things Out" forum is designed for this purpose.

What happens if you send a Private Message on this site with the exact same title? Though it should behave the same as a topic.

[habili]

A fresh install of vBulletin 5.6.4 should use utf8mb4 as the character set and utf8mb4_general_ci as the character set...

I created a new database in the format utf8mb4_general_ci again and reinstalled and configured vBulletin, but there was still the same problem.

What happens if you create a topic on this site with the exact same title? The "A Place To Test Things Out" forum is designed for this purpose.

Yes, I have a completely dedicated environment for vBulletin tests. I created a topic with the same title on the site and there was no problem. The title and text of the topic were displayed in full.

What happens if you send a Private Message on this site with the exact same title? Though it should behave the same as a topic.

Also, after a user registered, I sent a private message with the same title and text to the user and there was no problem. The title and text of the message were displayed well.

[Wayne Luke]

That doesn't look like the text in your previous screenshots. In fact, it doesn't contain any UTF-8 characters at all. Therefore, it is an inaccurate test and does not represent your issue. This is why I originally asked for the entire text to be posted in a reply here so I could actually test and try to find the problem.

I cannot provide additional support if you continue to do something different than what is asked.