Fresh Install getting this weird error

rnedelkow commented on Mark.B's reply

Wed 18 Jan '17, 5:08am
Mark, I too receive this error on our registration page. When you say the URL settings, do you mean admincp > Settings > Options > Site Name / URL / Contact Details?
Mark.B replied

Thu 27 Oct '16, 9:36am
Actually...scrap the ticket...I think I fixed it.

You cannot use capital letters in your URL settings. The server doesn't like it. Lower case only and it works.
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Mark.B replied

Thu 27 Oct '16, 9:24am
We can't provide telephone support, sorry. It wouldn't really help anyway, this isn't the sort of issue that can be resolved over the phone, it needs access to the server.

Going to need a support ticket on this, please provide the (s)ftp login details and the admincp credentials (in case someone else picks it up).

Customer Login

http://www.vbulletin.com/go/techsupport

vBulletin Community Software
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FireFish replied

Thu 27 Oct '16, 9:10am
Originally posted by Mark.B

You're getting a lot of server errors:

"NetworkError: 500 Internal Server Error - http://emr.community/ajax/api/options/fetchValues"

"NetworkError: 500 Internal Server Error - http://emr.community/ajax/api/options/fetchValues"

"NetworkError: 500 Internal Server Error - http://emr.community/ajax/api/options/fetchValues"

"NetworkError: 500 Internal Server Error - http://emr.community/ajax/api/options/fetchValues"

"NetworkError: 500 Internal Server Error - http://emr.community/ajax/api/phrase/fetch"

"NetworkError: 500 Internal Server Error - http://emr.community/ajax/api/phrase/fetch"

"NetworkError: 500 Internal Server Error - http://emr.community/ajax/api/phrase/fetch"

"NetworkError: 500 Internal Server Error - http://emr.community/ajax/api/options/fetchValues"

"NetworkError: 500 Internal Server Error - http://emr.community/ajax/api/options/fetchValues"

There are other issues manifesting from this, for example try clicking the Latest Activity tab in the forum.

Could you please check the server error logs and find out what these errors actually are?

I'm lost.

Can someone call me perhaps?
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Mark.B replied

Thu 27 Oct '16, 9:07am
You're getting a lot of server errors:

"NetworkError: 500 Internal Server Error - http://emr.community/ajax/api/options/fetchValues"

"NetworkError: 500 Internal Server Error - http://emr.community/ajax/api/options/fetchValues"

"NetworkError: 500 Internal Server Error - http://emr.community/ajax/api/options/fetchValues"

"NetworkError: 500 Internal Server Error - http://emr.community/ajax/api/options/fetchValues"

"NetworkError: 500 Internal Server Error - http://emr.community/ajax/api/phrase/fetch"

"NetworkError: 500 Internal Server Error - http://emr.community/ajax/api/phrase/fetch"

"NetworkError: 500 Internal Server Error - http://emr.community/ajax/api/phrase/fetch"

"NetworkError: 500 Internal Server Error - http://emr.community/ajax/api/options/fetchValues"

"NetworkError: 500 Internal Server Error - http://emr.community/ajax/api/options/fetchValues"

There are other issues manifesting from this, for example try clicking the Latest Activity tab in the forum.

Could you please check the server error logs and find out what these errors actually are?
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FireFish replied

Thu 27 Oct '16, 8:54am
Originally posted by Mark.B

Thanks.

Can you please check the cookie path setting in BOTH config.php files?

One is in the root, the other is in /core/includes

They MUST be set to the same value. The default is bb

Done. One was null, i set it to bb
the other was set to bb.

Issue still remains :-(
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Mark.B replied

Thu 27 Oct '16, 8:46am
Thanks.

Can you please check the cookie path setting in BOTH config.php files?

One is in the root, the other is in /core/includes

They MUST be set to the same value. The default is bb
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FireFish replied

Thu 27 Oct '16, 8:41am
Originally posted by Mark.B

Try turning on site builder again and see if a more descriptive error is produced. If so, we need to know what it is.

I'm sending you a private message with direct admin login access
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Mark.B replied

Thu 27 Oct '16, 8:40am
Try turning on site builder again and see if a more descriptive error is produced. If so, we need to know what it is.
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FireFish replied

Thu 27 Oct '16, 8:35am
Originally posted by Mark.B

Can you please try putting your site in debug mode temporarily and see if a more descriptive error comes out?

Instructions below:

http://www.vbulletin.com/go/vb5debug

Done - I'm in DEBUG mode. Now what?
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Mark.B replied

Thu 27 Oct '16, 8:27am
Can you please try putting your site in debug mode temporarily and see if a more descriptive error comes out?

Instructions below:

Configuring Debug Mode - vBulletin Community Forum

http://www.vbulletin.com/go/vb5debug

Debug mode is useful for development purposes- it is required if you will be creating VB5 Modifications you intend to distribute for others to download. However it is also useful for trouble-shooting issues with your site as debug mode often provides more specific error messages when something goes wrong- as such if you are
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FireFish replied

Thu 27 Oct '16, 8:21am
Originally posted by Mark.B

Could you please try running the following queries:

DELETE FROM cache
DELETE FROM cacheevent

Both SQL commands executed; still arriving at that error.
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Mark.B replied

Thu 27 Oct '16, 7:44am
Could you please try running the following queries:

DELETE FROM cache
DELETE FROM cacheevent
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FireFish started a topic Fresh Install getting this weird error

Thu 27 Oct '16, 7:32am
Fresh Install getting this weird error

Fresh install to latest v5 build. I'm only user so far. When attempting to turn on 'Edit Site' switch on front end, I get this:

error_information_x

http://www.screencast.com/t/XWanN5ZYL

1 Photo
Tags: error

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