The Most users ever online doesn't work.

[medved]

I have vB5 1.10
The "Most users ever online" always sets to the current number at the time I log into the admin. And that is not most users ever online but most users at the time i log into the admin.
I was told that this error was already fixed. Then I don't understand why I still have this error?
I was told "Please ensure all your files are up to date to the latest version." I have the latest version, so all my files are up to date.

Anyone knows please how to fix this error?
Thanks

[Wayne Luke]

To clarify, you're talking about the What's Going On module correct? I am confused because this has nothing to do with logging into the AdminCP.

In that module, make sure that it is set to No for "Only Show Users on the Current Page." When you edit the module on the page, it is the first option.

[medved]

Thanks for replay. Yes I am talking about What's Going On module. And "Show Users For This Page Only?" is set to No.
The number that is there for current users, will become the number for most users ever online when I click on ADMIN, when i login to my AdminCP. Whether AdminCP has anything to do with What's Going On module, I don't know, I am just saying what is happening.

[Mark.B]

My understanding is that actually, logging into the AdminCP causes this to be reset. It's a known bug.

I'll try and find the tracker entry for it.

[Mark.B]

It was this:

http://tracker.vbulletin.com/browse/VBV-13946

However, this was meant to have been fixed in 5.1.7.

If you're still having iussues, it may be worth petitioning to reopen the bug.

[medved]

I didn't know if Most Users Ever Online tied directly to cache was the same problem as what i have. Especially because my problem was not fixed with 5.1.7. So i created http://tracker.vbulletin.com/browse/VBV-15479 and Sebastiano Vassellatti closed it. He said that "this was fixed many versions ago: VBV-13946. As you can see on vB.com, the most users ever online record there is from one week ago, and we have someone logging daily into the admincp. Please ensure all your files are up to date to the latest version."
But I did upload all files. So is it a bug or it is a fixed problem that is not fixed on my website only? And i don't know what to do but I am waiting every update hoping this error will be fixed and it is still there. And it is really annoying.

[Wayne Luke]

Please delete the userstats line in your datastore table. While this will reset the Most Users Online and a few other stats, it should allow it to stabilize. If it continues after that, we'll have to reopen the JIRA and have it looked at ASAP.

[medved]

I don't have too much experience with database. Is it here I have to select all the boxes and click on delete at the bottom?

[Mark.B]

No, it's in the table called Datastore.

If you're not comfortable in database, please raise a support ticket, inlcude the following:
A link to this thread
AdminCP username
AdminCP password
FTP credentials
and we will do this for you.

[medved]

i have done that. thanks a lot.

[medved]

One of the staff has deleted it, but it didn't help. The problem is still there.

[JoeDer]

I have an issue on this module and especially on "Most users ever online was" functionality. It shows continuously the same statistics with a date earlier than the date of my installation. I'm on a fresh installation of 5.4.4

Is it something that I can do in order to fix this issue?

[Wayne Luke]

Using your favorite MySQL GUI run this query -

delete from `datastore` where title='userstats'


Then run the Daily User Stats scheduled Task under Scheduled Tasks -> Scheduled Task Manager in the AdminCP.

[JoeDer]

Thank you Wayne Luke for your reply, I did this earlier from your other reply but unfortunately didn't work. I run this SQL Query and the Daily User Stats scheduled Task and it still shows the same date.

I'm with NGiNX 1.15.4 - PHP 7.2.10 - MariaDB 10.1.36 if this can help.

[Wayne Luke]

Make sure the time is set correctly on your server.

[JoeDer]

I think it's ok: