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Customer log in issue

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  • Customer log in issue

    I am experiencing a log in issue with registered users (including my own account). They click on the Forum tab from our website and it takes them to the proper URL and the forum site appears perfectly. In logging in myself, I click on the login, fill in the correct information and get the "logging in" window. It then disappears, but has not logged me in (the top of the site still says Login or Sign Up). The URL in the browser goes from to www/ If I click on any of the categories to engage, it then changes to me being logged in where I can then post, etc.

    Does anyone have any idea why it would do this, and what I can do to change this so as to not confuse any registered users or create unnecessary email to explain this glitch??

    Thanks in advance for your help,


  • #2
    If there is a / instead of a . in the URL, then you entered a wrong URL somewhere. Check AdminCP > Settings > Options > Site Name/URL/etc and see if the URLs are correct there. (A real link to your site would help.)

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    • #3
      Hi Lynne....sorry for the delay in my response, and thank you for your help. I have checked the URL in the Admin> Options > Site name/URL and I do not have a trailing slash.....but I do see that this is happening when coming from our website. This link had the trailing slash in the URL. I have taken this out and it all now works perfectly!

      Thank you for your help with this, I appreciate it!



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