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  • [Bug / Issue] vBulletin Mobile App for iOS -- Attachment Issue

    My iOS app for my site (PlanetNautique.com) has been working fine for quite some time, however there is a major issue with attachments.

    Users can attach images to their posts via the app with no issues, but the images do not display in the app! They appear fine on the web-based version of the site though.

    Even images attached through the web-based version of the site are not viewable in the app. No attached images are viewable in the app at all.

    What can I do to fix this?

  • #2
    Testing
    Attached Files
    Translations provided by Google.

    Wayne Luke
    The Rabid Badger - a vBulletin Cloud demonstration site.
    vBulletin 5 API

    Comment


    • #3
      I cannot recreate this. Can you please list the exact steps that you are taking to cause the problem?
      Attached Files
      Translations provided by Google.

      Wayne Luke
      The Rabid Badger - a vBulletin Cloud demonstration site.
      vBulletin 5 API

      Comment


      • #4
        We are working on a fix for this issue in the next release: https://tracker.vbulletin.com/vbmapp/issues/VBM-93

        There is a workaround by setting View Attached Images Inline to "Yes, displays thumbnails" (under admincp > Settings > Options > Message Attachment Options).

        Comment


        • #5
          Thong Nguyen THANK YOU! I have been trying to find a workaround for months!

          I really appreciate your help!

          Looking forward to the next release.

          Comment


          • #6
            Originally posted by Thong Nguyen View Post
            We are working on a fix for this issue in the next release: https://tracker.vbulletin.com/vbmapp/issues/VBM-93

            There is a workaround by setting View Attached Images Inline to "Yes, displays thumbnails" (under admincp > Settings > Options > Message Attachment Options).
            When is the next release?
            **Need Authorize.net for auto subscription renewals, vote for it here!

            VB 5.6.2 Patch Level 1
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            10.3.24-MariaDB

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            • #7
              Originally posted by eDaddi View Post

              When is the next release?
              There is no date set at this time.
              MARK.B | vBULLETIN SUPPORT

              TalkNewsUK - My vBulletin 5.6.3 Demo
              AdminAmmo - My Cloud Demo

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              • #8
                Originally posted by Mark.B View Post

                There is no date set at this time.
                Are you running sprints? When is that over?
                **Need Authorize.net for auto subscription renewals, vote for it here!

                VB 5.6.2 Patch Level 1
                PHP 7.3.6
                10.3.24-MariaDB

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                • #9
                  Originally posted by eDaddi View Post

                  Are you running sprints? When is that over?
                  We are but that doesn't necessarily dictate a release date.

                  We don't provide actual release dates for anything until the release is ready to go.
                  MARK.B | vBULLETIN SUPPORT

                  TalkNewsUK - My vBulletin 5.6.3 Demo
                  AdminAmmo - My Cloud Demo

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                  • #10
                    The next mobile release will probably be around the same time we release 5.6.3. vBulletin 5.6.3 development starts today and will take approximately 12 weeks to be released. The mobile apps are developed by different people from the main vBulletin Development team. I don't know what their sprints or process looks like.
                    Translations provided by Google.

                    Wayne Luke
                    The Rabid Badger - a vBulletin Cloud demonstration site.
                    vBulletin 5 API

                    Comment


                    • #11
                      Originally posted by Thong Nguyen View Post
                      We are working on a fix for this issue in the next release: https://tracker.vbulletin.com/vbmapp/issues/VBM-93

                      There is a workaround by setting View Attached Images Inline to "Yes, displays thumbnails" (under admincp > Settings > Options > Message Attachment Options).
                      Is there a way to set this for the mobile apps only?

                      *If api call ... or something like that
                      **Need Authorize.net for auto subscription renewals, vote for it here!

                      VB 5.6.2 Patch Level 1
                      PHP 7.3.6
                      10.3.24-MariaDB

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                      • #12
                        The web client uses the same APIs as the mobile apps to retrieve data. There is no way to make this option Mobile Only.
                        Translations provided by Google.

                        Wayne Luke
                        The Rabid Badger - a vBulletin Cloud demonstration site.
                        vBulletin 5 API

                        Comment


                        • #13
                          Originally posted by Thong Nguyen View Post
                          We are working on a fix for this issue in the next release: https://tracker.vbulletin.com/vbmapp/issues/VBM-93

                          There is a workaround by setting View Attached Images Inline to "Yes, displays thumbnails" (under admincp > Settings > Options > Message Attachment Options).
                          I tried this and couldn't get it to work. Cleared cache and everything. Advice?
                          **Need Authorize.net for auto subscription renewals, vote for it here!

                          VB 5.6.2 Patch Level 1
                          PHP 7.3.6
                          10.3.24-MariaDB

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                          • #14
                            I bought this months ago and have yet to be able to use it because of how it crops attachments. 99% of which are pics and they look terrible and there is no way to view the full image. It would be a disastrous launch for something thats in high demand from my users.

                            I haven't jumped into the API .... but are the app settings compiled into them at build time? Is there a temp patch I can apply to intercept a API setting call and have it force thumbnails for attachments? Just temporary, not having an app is causing me to loose members.

                            Wayne Luke
                            Mark.B
                            Thong Nguyen
                            **Need Authorize.net for auto subscription renewals, vote for it here!

                            VB 5.6.2 Patch Level 1
                            PHP 7.3.6
                            10.3.24-MariaDB

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                            • #15
                              Mobile Suite 2.5 should be available soon. It has the fix for this.
                              Translations provided by Google.

                              Wayne Luke
                              The Rabid Badger - a vBulletin Cloud demonstration site.
                              vBulletin 5 API

                              Comment

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