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  • Ace
    replied
    Originally posted by valerios View Post
    You should ask to apple for a refund !!!
    I doubt they'd even answer a request for a refund, considering I didn't purchase an Apple Developer account due to my lack of a machine running OSX, but OK. I'll try.

    Leave a comment:


  • valerios
    replied
    Originally posted by ComputerModding View Post
    In my members area like most it has a expiration date for both the mobile App and the Facebook App for 12 months after purchase.
    As far as i know there is no expiration date on the facebook app.

    there is instead on the mobile app... i know that because i made QUESTIONS and i made SEARCH for ANSWER.
    By posting a ticket and asking on the forum.

    Originally posted by ComputerModding View Post
    This is incorrect and would like to know if VB would be refunding the price of a operating system upgrade to my client? a Mac Computer is not all that is needed you also need to be on at least OSX Snow Leopard which is a £26 upgrade if you are on Leopard or even more if you are on a lower version of OSX.
    [ironic]
    I think VB should refund also the amount of electricity used for compile the apps, the time spent as professional fee during the operation and also the usage of the computer for the compiling...
    I will add also the costs of an android phone and an iphone in order to test the app...
    [/ironic]

    I'm a normal customer as you, often upset about the amount of the bugs that vbulletin take a lot of time to fix like the crappy CMS, but it sounds clear that those kind of requests are ridiculous.

    It is also matter o logic that you can not expect to run 2010 softwares on a 2005 OS without incurring on upgrading, new technologies require sometimes modern and efficient infrastructure such as hardwares and softwares, it is a matter of fact.

    If you buy a Ferrari you should consider also that the insurance is expensive too !!

    Originally posted by Ace View Post
    Maybe they will add the Snow Leopard requirement, personally, I did a bit of research and found that out in 5 minutes. (Google "Apple Developer requirements". https://developer.apple.com/support/...ev-center.html)
    You should ask to apple for a refund !!!

    I want to make clear that i'm not intended to offend anyone, but if We want Vbulletin to make good new products and continue to improves the one existing, we shouldn't waste their time with those "lack of research".

    Leave a comment:


  • plarkin
    replied
    I'm not a vBulletin apologist or anything, but I bought the mobile suite as soon as it was released and I was well aware of what I needed and what it was going to cost me in additional licensing/registration/hardware. It was made clear that I needed an Apple Developer account, so I went to the Apple Developer page and read the requirements for their accounts, set one up, and then proceeded on with vBulletin.

    It's not reasonable to expect vBulletin to provide exact pricing details for things like developer programs and operating system updates nor their responsibility to make sure you read the terms and conditions and requirements to participate in those programs.

    There is some level of due diligence that needs to be performed by the purchaser PRIOR to forking over money for a product.

    With all that being said; I'm really frustrated with the whole mobile suite, the patch release cycle, and the 1 year anniversary date rapidly approaching. I feel as though I was made to look foolish by putting this app out there branded with my name. My users see this as ME putting out a shoddy product for them to use.

    Leave a comment:


  • Zachery
    replied
    Start a support ticket if something seems a miss on your account.

    Leave a comment:


  • Loco.M
    replied
    Originally posted by Zachery View Post
    How are the charges hidden?
    ask the OP?

    In my members area like most it has a expiration date for both the mobile App and the Facebook App for 12 months after purchase.

    BUT

    I have just upgraded one of my clients forums to 4.0 publishing suit with both the mobile and facebook app's and there is no expiration date listed for the apps!

    Leave a comment:


  • Zachery
    replied
    How are the charges hidden?

    Leave a comment:


  • Loco.M
    replied
    Originally posted by Ace View Post
    Expiry date = Never. It doesn't expire and doesn't require a renewal.

    In what world do those facts add up to "should have added a renewal price, you evil, money-grabbing, lawsuit-starting fiends!"?
    Ace, I like you, we're friends but your loyalty to vBulletin is making your statements cloudy
    I guess everyone complaining about "hidden charges" or the "buggy gold release", is "in the wrong" and must just be overlooking these changes.

    By all means vb, carry on, you're doing a great job

    Leave a comment:


  • Ace
    replied
    Originally posted by Zachery View Post
    http://screencast.com/t/pksQ7YLy

    What more do we need to add?
    <BLINK> and <MARQUEE> across the page.

    Leave a comment:


  • Zachery
    replied
    http://screencast.com/t/pksQ7YLy

    What more do we need to add?

    Leave a comment:


  • Ace
    replied
    Originally posted by Loco.M View Post
    ya.. I mean why should vbulletin let their customers know exactly what they'll be paying?!?!
    let's just keep it hidden till it's to late, then we can blast new members telling them they should of searched first

    good idea
    Expiry date = Never. It doesn't expire and doesn't require a renewal.

    In what world do those facts add up to "should have added a renewal price, you evil, money-grabbing, lawsuit-starting fiends!"?

    Leave a comment:


  • Loco.M
    replied
    Originally posted by Ace View Post
    Well, it would hardly be a great idea to add mention of a fee when there isn't one..
    ya.. I mean why should vbulletin let their customers know exactly what they'll be paying?!?!
    let's just keep it hidden till it's to late, then we can blast new members telling them they should of searched first

    good idea

    Leave a comment:


  • Ace
    replied
    Originally posted by Loco.M View Post
    that's what the CEO calls "marketing"
    Well, it would hardly be a great idea to add mention of a fee when there isn't one..

    Leave a comment:


  • Ace
    replied
    Originally posted by ComputerModding View Post
    This is incorrect and would like to know if VB would be refunding the price of a operating system upgrade to my client? a Mac Computer is not all that is needed you also need to be on at least OSX Snow Leopard which is a £26 upgrade if you are on Leopard or even more if you are on a lower version of OSX.

    There is also no mention of a yearly fee when you add the Facebook app to your cart when purchasing.

    This is something that needs to be addresses ASAP, in The UK there are laws against this type of selling without fully disclosing all requirements of a product.

    Also when you add the Facebook app to your cart it does not say anything about SSL certificate's which again is yet another hidden cost we are not told about.
    The HTTPS requirement for the FB app is clearly spelled out here.
    As required by Facebook for all their apps, your vBulletin Facebook App must be hosted via HTTPS enabled / secure URL
    If it wasn't there when you purchased, it will be due to the fact that FB enacted that rule after the vB FB App went on sale.

    There is no yearly fee for the FB app.

    Maybe they will add the Snow Leopard requirement, personally, I did a bit of research and found that out in 5 minutes. (Google "Apple Developer requirements". https://developer.apple.com/support/...ev-center.html)

    Leave a comment:


  • Loco.M
    replied
    Originally posted by ComputerModding View Post
    There is also no mention of a yearly fee when you add the Facebook app to your cart when purchasing.
    that's what the CEO calls "marketing"

    Leave a comment:


  • ComputerModding
    replied
    Also in the sales pitch it says
    Additional Requirements & Instructions

    vBulletin Mobile Publisher will provide easy to use customization tools and highly detailed instructions for the following requirements:

    Apple Developer Account & Mac Computer and Android Marketplace Account
    This is incorrect and would like to know if VB would be refunding the price of a operating system upgrade to my client? a Mac Computer is not all that is needed you also need to be on at least OSX Snow Leopard which is a £26 upgrade if you are on Leopard or even more if you are on a lower version of OSX.

    There is also no mention of a yearly fee when you add the Facebook app to your cart when purchasing.

    This is something that needs to be addresses ASAP, in The UK there are laws against this type of selling without fully disclosing all requirements of a product.

    Also when you add the Facebook app to your cart it does not say anything about SSL certificate's which again is yet another hidden cost we are not told about.

    And the instructions are not easy to follow and they are also at points incorrect, especially when it comes to signing your app with a certificate! it says
    Write down your company name, which appears after “Provisioning Portal” in the directly above the distribution tab. In the example screenshot from step 5, the company name is “Internet Brands, Inc”. It is case-sensitive.
    A company name does not appear if you have signed up for a apple developers account as a individual.

    Leave a comment:

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