iOS Device Mobile Style Incompatibility

[deschutes]

I originally posted this as an iPad issue, but I thought I would start a new thread as it seems to affect all iOS devices.

Based on my testing, when an iOS user has "private browsing" turned on (settings, safari, private browsing="on") the Premium Mobile Style renders a completely blank page and locks the user out of the site until they clear their browser cache, one way or another. As this is a fairly common setting, people should be cautious with this style. I would be very careful about setting the mobile style as a default for mobile devices, or otherwise. If an Apple mobile device has private browsing turned on, your site will look like nothing is there and broken - and will continue to until they figure out that they need to clear their browser cache. For the standard user, your site may not be accessible.

[Wayne Luke]

Not sure how we can fix this to be honest. The Private Browsing isn't supposed to be using the browser cache or at least use a separate one for that session. I guess it comes down to iOS which is actually sessionless and writes the cache to the Flash storage when an App is closed.

I suggest listing this as a bug with the mobile style and maybe there is something in Apple's HTML5 APIs that can be used to determine the status of Private Browsing.

[Project-Buckfast]

iOS Device Mobile Style Incompatibility

Can confirm this also. I have the same issue and only now do I know why.

[deschutes]

Here is the part that bothers me a little bit. I am a paying customer. You have a product that has a pretty obvious defect, that I have made you aware of. You ask ME to submit a bug report. Seems like you are asking your customers to do your job for you. I played this game with the mobile app, but am not going to do it any longer.

[Wayne Luke]

Here is the part that bothers me a little bit. I am a paying customer. You have a product that has a pretty obvious defect, that I have made you aware of. You ask ME to submit a bug report. Seems like you are asking your customers to do your job for you. I played this game with the mobile app, but am not going to do it any longer.

I can't recreate the problem or I'd enter it into the system. Since I can't recreate the problem, I can't answer any questions the developers might have about it. This will only result in it being closed for lack of a response and not getting fixed. It is always prudent for the person with the issue to enter it into the bug tracker. This way when follow up is needed, they can provide that. You're not doing my job because my job isn't entering bugs into JIRA. It is providing support to you and helping you get issues resolved when I can. For the record, I tried recreating the problem but it simply doesn't occur on my iPad using iOS 5.0.1.

Not sure how entering it into JIRA is much different than creating a thread.

[SteveLV702]

I can't recreate problem on my iPad cause it doesn't even load the mobile style and its not in the drop down list to choose



iPad




iPhone 4S (Private Browsing Disabled)



iPhone 4S (Private Browsing ENABLED)





So it does affect the iPhone using private browsing but as was said I don't think this is a problem on vB end think is a issue on apples end because when set to private browsing doesn't save cookies, etc........ But not a big issue cause 90%+ of people don't even use Private Browsing..... Yes would be nice if got fixed but not a hire priority on my list..... Me first more important issues like the PM bug in the mobile apps, in-app purchases, etc...

[acwatts]

The only problem I have is once you log out you can not log back in as the log in link takes you to the CMS page. Then its not possible to change back to the full site, this is the same with or without private browsing.