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????? problem after import

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  • ????? problem after import

    I have 2 forum both of them vbulletin 3.7.0
    also both of database using utf-8 colloation

    one of them is about 1.2 GB
    and the second about 124 MB

    I did import user , thread , usergroup , forum

    while it import I see threade title look like this ???????????

    anyway after finish I clean impex and update all counter
    then I go to the forum and found all new forums which I import it look as ?????

    same thing with user

    but also not all user import I check the database from phpmyadmin I have 60 K users on the defualt vbulletin and on the new have 4 K users
    I just when check user tables via phpmyadmin saw around 10 user import only!!!!

    while he told me he import it all

    I need help to make this clear

    also does jelsoft offer paid service for impex?

    thanks in advance
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