How to get a refund?

[PaulKet]

The app is worthless (sorry) while it is inserting backslashes into posts that are made from Facebook and it doesn't seem that anyone is working on a fix for it, so how do we get a refund for this broken product?

[SteveLV702]

How to get a refund?

Refunds handled on a case-by-case basis you need to email sales with your request..

[Kyle Furlong]

The app is worthless (sorry) while it is inserting backslashes into posts that are made from Facebook and it doesn't seem that anyone is working on a fix for it, so how do we get a refund for this broken product?

The Facebook App is certainly not worthless, and the bug that you are experiencing will be fixed in the next major release.

[PaulKet]

The Facebook App is certainly not worthless...

I don't mean for it to seem so harsh but while it inserts backslashes into posts whenever someone makes one (a post) from Facebook, it is absolutely useless unless you enjoy cleaning \ out of places they do not belong and explaining to your members why they are appearing. vBulletin should not be selling the app to anyone without first informing them of the issue.

...and the bug that you are experiencing will be fixed in the next major release.

Is there any estimated time for the next major release? I really would like to keep the app but not if the next release wont be for another 2, 3 or 4 months from now.

[Zachery]

If I had to guess, the problem is that you magic quotes enabled in your php. Do your rent your own server/vps? Can your compile php?

[SteveLV702]

If I had to guess, the problem is that you magic quotes enabled in your php. Do your rent your own server/vps? Can your compile php?

nope not because of magic quotes cause I have same issue and I know for a fact I have magic quotes disabled as its a requirement for my support desk ticket system...