FB Connect not reconising a valid linked account.

[natpres]

Hello,

I had no problems installing the app, quite simple to get the thing running actually, however a rather large problem is causing me a few grey hairs.

I can't log into the app. It says.

Already a Member?

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Sorry, we were unable to log you in automatically. Please make sure your forum account is linked to your Facebook account via Facebook Connect button onNational Preservation.
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My account is linked with My forum and FB
I am logged in to the account that is linked.

https://apps.facebook.com/natpres/

Is there a simple fix, or is this a known issue?

[natpres]

Other problems get responses, some by developers, I get nothing......

[Kyle Furlong]

This is when you should open a support ticket. I reply, when I have time, to certain issues that could benefit from a developer perspective. This is outside of the scope of my responsibilities. Our support staff will take care of you.

[canaryforum]

I have this app installed on vbulletin 3.8.1 logging in fine but on a second installation of vb4 I am getting the same error, just so you know guys. Have opened a support ticket.

[jozbaldwin]

did you manage to solve the issue?, I'm having the exact same one.

[canaryforum]

Not fixed

No, not fixed yet & It's been a week! I got good response the first day or two but it's like they've given up.

The only response I have had in the last two days was asking me to check if I had my forum account linked to my facebook account even though support have my forum ID and can look for themselves and even though that is the error message I get every time I try and log on to the app.

Not impressed at all with support on this but if I ever get it fixed and find out what it was I'll post here so you know.

[jozbaldwin]

that does not sound good, let's hope that the support guys get their act togheter and help us fix this quickly, I got the same error on the vbulletin forums facebook app but it suddenly started to work, with 2 different accounts, but on my forums it just stays like that and I dont want to make it public till it works bug free, thanks for your quick reply canaryforum and lets keep our fingers crossed.

[Trevor Hannant]

Have you installed the 'product-vbfbfriends.xml' product as per the Facebook App instructions?

[canaryforum]

Fixed !!!

I found the problem and thanks for the tip Trevor!

I did have the product installed initially but then de-installed it by mistake when I was asked to remove all my products.

On re-installing I see I had the wrong IP entered in there, my IP changed when I had to purchase an SSL cert.

Entering the correct info in the Facebook App Settings (AdminCP - Options) has fixed my issue!!!

THANK YOU

[jozbaldwin]

I missed the last seccion of the config for the app, now it's working properly, thanks a lot trevor