Unable to access my FB app

[dspinnovations]

Hello,

I tried my best to follow the instructions, but after I install the files and made all the setting changes, I still can't access my FB app. When I go to the app URL (https://apps.facebook.com/codecall/), I get directed to my website's homepage.

Prior to installing this FB App, I had setup my FB app so it simply used my homepage as the canvas. But I change the URLs to point to the new https location (https://forum.codecall.net/apps/fb/ ) and nothing is change on at the app level.

Is there something else that I need to do in the app Setting page, either for Basic or Advanced?

Thanks.

[Trevor Hannant]

Can you screenshot your FB settings in the App please.

[dspinnovations]

Here are my basic and advanced settings.



I'm not sure if this is relevant, but what exactly should I see when I access the app directory: http://mysite.com/apps/fb? Should it be a blank page, or something that looks like the IFrame I'd expect in FB? I'm trying to rule out if it's a server setup issue on myside.

[Yves Rigaud]

Try to put your website URL in the 'Site URL' field, not the app URL

[dspinnovations]

I did that, but it didn't work.

[Trevor Hannant]

Site URL needs to be the URL to your forums. You can't access the app via a browser, it's only available via Facebook so you should get a blank page when visiting directly.

If, after making this change it's still not working, please fill out a support ticket at:

http://members.vbulletin.com/members...ontactform.php

Please include a complete description of the problem and be sure to include the login info to your Admin CP, phpMyAdmin and FTP in the 'Sensitive Data' field.

[dspinnovations]

I just tried again with the site URL and it still doesn't work. I also noticed a few things that might help with diagnosing my problem:

1) When I added the SSL cert to my domain, I noticed that the homepage (http://forum.codecall.net/) now redirects to (http://forum.codecall.net/cgi-sys/defaultwebpage.cgi). The redirect is a cPanel page, so I'm not clear how that happened when the SSL was installed.

2) When I tried to access /apps/fb/deauthorize.php, the page returns a 404 instead of a 200 like /apps/fb/index.php

3) I had installed the FB Connect prior to this and follow the steps to setup the app page. As far as I can see, nothing changed after I added the FB App module even thought I updated the FB app information on FB site.

4) I also noticed that my DB started to crash periodically ever since I updated to 4.1.7.

I will send this, along with login info, via a support ticket.

Thanks,
Roger

[Ace]

For 1), did you happen to move the site to a static IP recently?

[dspinnovations]

Yes, I did. Well, it was on a shared IP, but I had to get a new IP to serve the SSL. Why?

[Ace]

Yes, I did. Well, it was on a shared IP, but I had to get a new IP to serve the SSL. Why?

Have you configured your server's httpd.conf to reflect the new root directory?

Or, it may be a case of needing to wait for DNS to replicate. I can't remember which. Maybe both.

[dspinnovations]

Do I need to reconfigure the root for a SSL installation? The site is still accessible via https and http.

As for DNS, it was switched 3 days ago, with TTL set to 30 min since 1 week ago.

[Ace]

I can't remember exactly what I did to fix it in my mad scramble, but I think it had something to do with httpd.conf.

[dspinnovations]

Do you run with cPanel? I was under the impression that it's all handled. Hm. I'll try to take a look later. Thanks.

[Ace]

Yes I do, so it might be a matter of using the rebuild httpd.conf script, but as I say, I was panicking, so can't remember what fixed it.

(I do know that Chrome was being a bastard, and only when I opened a new window did it work, even once it was working on IE.)

[dspinnovations]

Just rebuilt httpd.conf - no luck.
Just tried using IE and FF - no luck.
Any other suggestions?

I opened up a ticket with support this morning.. but haven't heard back.