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Only able to view the forums by constantly changing IP address with a VPN?

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  • Only able to view the forums by constantly changing IP address with a VPN?

    We have a forum member who wrote:

    "Something is wrong with your Vbulletin installation and/or the server. I am only able to view the forums by constantly changing my IP address with a VPN."

    How can I get someone to visit our forum and verify whether or not our installation or our server supports what the member is claiming?

    vBulletin 4.2.5
    Server Type: Linux
    Web Server: Apache (cgi-fcgi)
    PHP: 5.6.40
    PHP Max Post Size: 8.00 MB
    PHP Maximum Upload Size: 2.00 MB
    PHP Memory Limit: 128.00 MB
    MySQL Version: 5.7.32
    MySQL Packet Size: 256.00 MB
    Data Usage: 898.92 MB
    Index Usage: 532.23
    Attachment Usage: 10.15 MB
    Avatar Usage: 12.37
    Profile Picture Usage: 426.4 KB

    DAVID COPELAND
    Licensed VB Holder Since 2000
    Celebrating 20 Years with VB

  • #2
    Originally posted by David Copeland View Post
    We have a forum member who wrote:

    "Something is wrong with your Vbulletin installation and/or the server. I am only able to view the forums by constantly changing my IP address with a VPN."

    How can I get someone to visit our forum and verify whether or not our installation or our server supports what the member is claiming?

    vBulletin 4.2.5
    Server Type: Linux
    Web Server: Apache (cgi-fcgi)
    PHP: 5.6.40
    PHP Max Post Size: 8.00 MB
    PHP Maximum Upload Size: 2.00 MB
    PHP Memory Limit: 128.00 MB
    MySQL Version: 5.7.32
    MySQL Packet Size: 256.00 MB
    Data Usage: 898.92 MB
    Index Usage: 532.23
    Attachment Usage: 10.15 MB
    Avatar Usage: 12.37
    Profile Picture Usage: 426.4 KB
    PM me the URL

    Disregard. I visited the link in your profile and although it requires registration to view the forums I can navigate without being booted out.

    It must be something specific to that user's IP address. Do you ban user's by IP?
    Last edited by In Omnibus; Mon 21 Dec '20, 2:15pm.

    Comment


    • #3
      Originally posted by In Omnibus View Post

      PM me the URL

      Disregard. I visited the link in your profile and although it requires registration to view the forums I can navigate without being booted out.

      It must be something specific to that user's IP address. Do you ban user's by IP?
      I PM'd you a temp user name and password. It might be when the member attempts to post a reply or post a thread.

      He may have been using a mobile phone. I use a laptop.

      I noticed in my admin dashboard some of the templates are showing failed (not sure if that would cause a member to use a VPN):
      vB4 Default Style
      editor.css
      Default Template Updated in vBulletin 4.1.11 Alpha 1 by vBulletin Solutions
      Your Custom Template Last Edited in vBulletin 4.1.11 by System
      Changes were automatically merged into this template
      [Edit Template]
      [View Highlighted Changes]
      [View Unmerged Version]
      [Revert]
      editpost
      Default Template Updated in vBulletin 4.1.10 Alpha 1 by vBulletin Solutions
      Your Custom Template Last Edited in vBulletin 4.0.2 by Betty Stevens
      The attempted merge failed due to conflicts
      [Edit Template]
      [View Highlighted Changes]
      [Revert]
      member.css
      Default Template Updated in vBulletin 4.2.0 Alpha 1 by vBulletin Solutions
      Your Custom Template Last Edited in vBulletin 4.0.5 by System
      The attempted merge failed due to conflicts
      [Edit Template]
      [View Highlighted Changes]
      [Revert]
      memberaction_dropdown
      Default Template Updated in vBulletin 4.1.11 Alpha 2 by vBulletin Solutions
      Your Custom Template Last Edited in vBulletin 4.0.2 by David Copeland
      The attempted merge failed due to conflicts
      [Edit Template]
      [View Highlighted Changes]
      [Revert]
      modifyoptions
      Default Template Updated in vBulletin 4.1.11 Alpha 1 by vBulletin Solutions
      Your Custom Template Last Edited in vBulletin 4.0.2 by David Copeland
      The attempted merge failed due to conflicts
      [Edit Template]
      [View Highlighted Changes]
      [Revert]
      newreply
      Default Template Updated in vBulletin 4.1.10 Alpha 1 by vBulletin Solutions
      Your Custom Template Last Edited in vBulletin 4.0.5 by System
      The attempted merge failed due to conflicts
      [Edit Template]
      [View Highlighted Changes]
      [Revert]
      newthread
      Default Template Updated in vBulletin 4.1.10 Alpha 2 by vBulletin Solutions
      Your Custom Template Last Edited in vBulletin 4.0.5 by System
      The attempted merge failed due to conflicts

      DAVID COPELAND
      Licensed VB Holder Since 2000
      Celebrating 20 Years with VB

      Comment


      • #4
        And no, this member is not on a banned list. But all of his forum posts show an IP of 64.145.79.75 that's linked to http://puregig.net/, which looks to be a VPN provider,

        DAVID COPELAND
        Licensed VB Holder Since 2000
        Celebrating 20 Years with VB

        Comment


        • #5
          Originally posted by David Copeland View Post
          And no, this member is not on a banned list. But all of his forum posts show an IP of 64.145.79.75 that's linked to http://puregig.net/, which looks to be a VPN provider,
          It's possible your server has identified his IP as a problem and is blocking it.

          Is this a U.S. user?

          I just logged in and was able to navigate without issues.

          Comment


          • #6
            Originally posted by In Omnibus View Post

            It's possible your server has identified his IP as a problem and is blocking it.

            Is this a U.S. user?

            I just logged in and was able to navigate without issues.
            Yes, that may have been the issue. He may be choosing to use a proxy server or a VPN that is not all that stable. Thanks for your help

            DAVID COPELAND
            Licensed VB Holder Since 2000
            Celebrating 20 Years with VB

            Comment


            • #7
              Originally posted by David Copeland View Post

              Yes, that may have been the issue. He may be choosing to use a proxy server or a VPN that is not all that stable. Thanks for your help
              The only other possibility I can think of is if you're using CloudFlare it might block VPN IP addresses.

              Comment

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