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Just changed the PW to the DB and now I can't get to my site. And users can't get on my site using Edge.

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  • Fungsten
    replied
    Originally posted by Mark.B View Post

    A word of advice for these situations.

    Poor hosts ALWAYS blame 'the scripts' in these type of scenarios. So, whenever they do that, simply ask them this:
    "Ok, you say it's the scripts. Fair enough. Please provide me with the actual error message that leads you to believe this, and also the lines of code in the script that are causing the issue, so I can pass this to the developers'.
    If they cannot provide you with that, they are fobbing you off and you should find a new host immediately.
    Thank you.

    I've removed ALL the spam links. Please don't do that.
    Do what? What do you mean?

    Leave a comment:


  • Mark.B
    replied
    Originally posted by Fungsten View Post
    Solved it. I should have used the CPanel from the host instead of Core FTP. For some reason Core FTP was not correctly saving the changes.
    I've removed ALL the spam links. Please don't do that.

    Leave a comment:


  • Mark.B
    replied
    Originally posted by Fungsten View Post
    Done.

    The host also said that it might have something to do with the scripts.
    A word of advice for these situations.

    Poor hosts ALWAYS blame 'the scripts' in these type of scenarios. So, whenever they do that, simply ask them this:
    "Ok, you say it's the scripts. Fair enough. Please provide me with the actual error message that leads you to believe this, and also the lines of code in the script that are causing the issue, so I can pass this to the developers'.
    If they cannot provide you with that, they are fobbing you off and you should find a new host immediately.

    Leave a comment:


  • Fungsten
    replied
    Solved it. I should have used the CPanel from the host instead of Core FTP. For some reason Core FTP was not correctly saving the changes.
    Last edited by Mark.B; Sun 21 Apr '19, 10:25am. Reason: Spam removed

    Leave a comment:


  • Fungsten
    replied
    Done.

    The host also said that it might have something to do with the scripts.

    Leave a comment:


  • djbaxter
    replied
    Sorry, yes. That's what I meant. No need to give a hackers any advantage.

    Leave a comment:


  • Fungsten
    replied
    Originally posted by djbaxter View Post
    And by the way, now that you've posted it publicly, you also need to change your passwords again.
    I didn't post the passwords, but is it due too the name(s)?

    Leave a comment:


  • djbaxter
    replied
    And by the way, now that you've posted it publicly, you also need to change your passwords again.

    Leave a comment:


  • djbaxter
    replied
    Originally posted by Fungsten View Post
    Done. Still doesn't work.
    You also need a semicolon at the end ;

    /* #### MASTER DATABASE USERNAME & PASSWORD ####
    This is the username and password you use to access MySQL.
    These must be obtained through your webhost. */
    $config['MasterServer']['username'] = 'bigjerr_i4961437';
    $config['MasterServer']['password'] = '**********';

    I also have the DB name:

    /* #### DATABASE NAME ####
    This is the name of the database where your vBulletin will be located.
    This must be created by your webhost. */
    $config['Database']['dbname'] = 'BJSol';

    Leave a comment:


  • Fungsten
    replied
    I'm on chat line right now. Thanks.

    Leave a comment:


  • Mark.B
    replied
    We need to know what the actual database error is. This should be in the server logs, or it will be emailed the technical email address set in the config file.

    Ultimately though, if you changed the password and it stopped working, then it's related to that. If the password is definitely correct in the config file then it's for your hosts to resolve.

    Leave a comment:


  • Fungsten
    replied
    Done. Still doesn't work.

    Leave a comment:


  • Mark.B
    replied
    The end of the password string appears to be missing.

    It should end in ';

    Leave a comment:


  • Fungsten
    replied
    Yes. Still doesn't work.

    /* #### MASTER DATABASE USERNAME & PASSWORD ####
    This is the username and password you use to access MySQL.
    These must be obtained through your webhost. */
    $config['MasterServer']['username'] = '*************';
    $config['MasterServer']['password'] = '***********'

    I also have the DB name:

    /* #### DATABASE NAME ####
    This is the name of the database where your vBulletin will be located.
    This must be created by your webhost. */
    $config['Database']['dbname'] = '**********'
    Last edited by Fungsten; Sun 21 Apr '19, 5:12am.

    Leave a comment:


  • djbaxter
    replied
    Asking the obvious question: did you change the password in config.php too?

    Leave a comment:

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