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Upgraded c-panel from 65 to 78 and now I cannot access my forum

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  • Upgraded c-panel from 65 to 78 and now I cannot access my forum

    Hello,

    We upgraded our C-panel software from 65 to 78 and now our VB forum running 4.2.3 Patch Level 1 does not work. (We get an "HTTP ERROR 500" when we try to access the site now.) I'm not sure what to do to get things working again. Please help.

    Thank you,
    Kether

  • #2
    Check your php version. vBulletin 4.2.3 will only work with php 5.4 or php 5.6.
    If you are running php 7.0. or 7.1 then you'll need to upgrade to vBulletin 4.2.5.
    If you are running php 7.2 then you will need to ask your host to downgrade php to 7.1, as vBulletin 4 is end of life and won;t work with php 7.2.
    MARK.B | vBULLETIN SUPPORT

    TalkNewsUK - My vBulletin 5.5.4 Demo
    AdminAmmo - My Cloud Demo

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    • #3
      Hi Mark, Thank you for the quick response. How would I upgrade to 4.2.5 if I am unable to access the ACP?

      Comment


      • #4
        Originally posted by 1kether1 View Post
        Hi Mark, Thank you for the quick response. How would I upgrade to 4.2.5 if I am unable to access the ACP?
        You donít need to.

        Backup database
        Upload all new files
        Run /install/upgrade.php in the browser. Append that to the end of the root forum path.
        MARK.B | vBULLETIN SUPPORT

        TalkNewsUK - My vBulletin 5.5.4 Demo
        AdminAmmo - My Cloud Demo

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        • #5
          I checked and we are running php 5.6 and c-panel is version 78. Should we upgrade php to 7.0 and then update the forum to 4.2.5? I'm not sure which to do first - or if this will solve the issue since we are running php 5.6 and the forum is 4.2.3. Thank you for your help, Mark. I sincerely appreciate it.

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          • #6
            Originally posted by 1kether1 View Post
            I checked and we are running php 5.6 and c-panel is version 78. Should we upgrade php to 7.0 and then update the forum to 4.2.5? I'm not sure which to do first - or if this will solve the issue since we are running php 5.6 and the forum is 4.2.3. Thank you for your help, Mark. I sincerely appreciate it.
            php 5.6 should be fine with vBulletin 4.2.3.

            It could be an old add-on breaking the admincp.

            Can you check the server logs (your host can help here if needed) an d post back with the actual error?
            MARK.B | vBULLETIN SUPPORT

            TalkNewsUK - My vBulletin 5.5.4 Demo
            AdminAmmo - My Cloud Demo

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            • #7
              Originally posted by Mark.B View Post

              php 5.6 should be fine with vBulletin 4.2.3.

              It could be an old add-on breaking the admincp.

              Can you check the server logs (your host can help here if needed) an d post back with the actual error?
              I found what it was, Mark. It was memcache. I commented it out in the config file and had to re-enable ini_set and that fixed the issues. I still need to go ahead and upgrade to the latest version, but all is working again. Thank you for your help.

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              • #8
                If you're running Memcache, you will need to purge the cache after upgrading.
                Translations provided by Google.

                Wayne Luke
                The Rabid Badger - a vBulletin Cloud customization and demonstration site.
                vBulletin 5 Documentation - Updated every Friday. Report issues here.
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                I am not currently available for vB Messenger Chats.

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                • #9
                  Originally posted by Wayne Luke View Post
                  If you're running Memcache, you will need to purge the cache after upgrading.
                  Thank you,Wayne.

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