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Admin password recovery?

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  • [Forum] Admin password recovery?

    I have lost admin password to our site.
    how can someone recover it.
    There is one topic in the forum which tells uploading tools.php file.
    i have done that but it never asks me vbulletin customer number or gives me option to make a new member ?
    Can someone explain how to recover admin password step by step Please.
    thank you

  • #2
    Try to login as that admin and when it fails, you can start the recovery process. You will need access to that user's email to reset the password. You'll enter and email address and the system will send you an email. You'll click the link in that email and the system will send you a new temporary password. Once you log in, you can change the password.

    The procedure with Tools.php doesn't recover passwords. It allows you to elevate a registered user to an administrator if you have no access to the specified email for that user. If that is the case, you will register a new user normally with an unused email address. Upload tools.php into your admincp directory. Run tools.php in the browser. Click the link to create the administrator. Enter the username you want to elevate. Submit the form. Delete tools.php from your admincp directory. Then you should be able to log in as the new administrator.
    Translations provided by Google.

    Wayne Luke
    The Rabid Badger - a vBulletin Cloud demonstration site.
    vBulletin 5 API


    • #3
      Wayne Luke
      Thank you for the response.
      1 st option doesn't send me email to recover.
      I don't know why.
      Second option i have done it.But i assume i made mistake as i thought i can great new user and make him admin.
      when i click tools php it opens up windows word document.
      .And there is so many things i don't know what should i do and which line i should look for so on.
      Thank you


      • #4
        You would load the tools.php on your server like any other web page. You shouldn't be clicking on it on your desktop. Once uploaded to the admincp directory you would go to: or whatever directory you have your forums installed in.
        Translations provided by Google.

        Wayne Luke
        The Rabid Badger - a vBulletin Cloud demonstration site.
        vBulletin 5 API


        • #5
          Yes i did exactly what you mention above.
          when i put nothing happens black page?
          Thank you appreciate our help.


          • #6
            You'll also need to upload the /install/ folder from the download package, it needs to go into the forum root.

            tools.php needs this folder present in order to run.
            vBulletin Support


            • #7
              Thank You Mark
              install is a folder not file.
              should i upload whole folder?
              Last edited by chess100; Fri 20 Nov '15, 2:35pm.


              • #8
                Upload the folder without (install.php) also you must delete it after resetting your password

                Former vBulletin Support Staff
                Need Help?, Or P.M. Me


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