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Infractions - an expired one still counting towards ban

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  • Infractions - an expired one still counting towards ban

    I have a system where three infractions means a 10-day ban. Infractions expire in 10 days. A member received an infraction in July. He just received two more in November - and he's banned? His user profile says he has two infraction points - so the points are added correctly. But he's still been put in the 'temp ban' user group. Any suggestions on where I can look for a fix? I don't want to delete the July infraction, ideally I want this fixed properly.

  • #2
    Have not seen this occur previously. Edit the expired infraction and set its points to zero.
    Translations provided by Google.

    Wayne Luke
    The Rabid Badger - a vBulletin Cloud demonstration site.
    vBulletin 5 API

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    • #3
      The infraction is active, but that particular instance is expired. I can't edit his infraction, it's already zero anyway. His infraction points are 2, so that's correct. But bottom line - he's banned, but should not be.

      I have details and three screenshots for you to take a look

      Click image for larger version

Name:	VB sample infraction.jpg
Views:	8
Size:	267.2 KB
ID:	4194588

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      • #4
        Should only ban if infraction points are 3 or higher, but this bans him at 2. Anyway, I just manually reinstated him, but hope that this works properly going forward

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        • #5
          That didn't work. He can't login. So I reversed the old infraction. Then I cleared cache, then I cycled through the update users. He still gets the ban message. Any ideas?

          Comment


          • #6
            Did you change his primary usergroup? Did the system change it back?

            Translations provided by Google.

            Wayne Luke
            The Rabid Badger - a vBulletin Cloud demonstration site.
            vBulletin 5 API

            Comment


            • #7
              Originally posted by Wayne Luke View Post
              Did you change his primary usergroup?
              yes
              Did the system change it back?
              no

              Comment


              • #8
                According the screenshot above, the user's primary usergroup is "Temp Bans". I am guessing that is preventing him from logging in.
                Translations provided by Google.

                Wayne Luke
                The Rabid Badger - a vBulletin Cloud demonstration site.
                vBulletin 5 API

                Comment

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