Infractions - an expired one still counting towards ban

[dobberhockey]

I have a system where three infractions means a 10-day ban. Infractions expire in 10 days. A member received an infraction in July. He just received two more in November - and he's banned? His user profile says he has two infraction points - so the points are added correctly. But he's still been put in the 'temp ban' user group. Any suggestions on where I can look for a fix? I don't want to delete the July infraction, ideally I want this fixed properly.

[Wayne Luke]

Have not seen this occur previously. Edit the expired infraction and set its points to zero.

[dobberhockey]

The infraction is active, but that particular instance is expired. I can't edit his infraction, it's already zero anyway. His infraction points are 2, so that's correct. But bottom line - he's banned, but should not be.

I have details and three screenshots for you to take a look

[dobberhockey]

Should only ban if infraction points are 3 or higher, but this bans him at 2. Anyway, I just manually reinstated him, but hope that this works properly going forward

[dobberhockey]

That didn't work. He can't login. So I reversed the old infraction. Then I cleared cache, then I cycled through the update users. He still gets the ban message. Any ideas?

[Wayne Luke]

Did you change his primary usergroup? Did the system change it back?

[dobberhockey]

Did you change his primary usergroup?

yes

Did the system change it back?

no

[Wayne Luke]

According the screenshot above, the user's primary usergroup is "Temp Bans". I am guessing that is preventing him from logging in.