[Forum] Subscriptions Not Updating Forum Users - manually having to cancel subs

[Authentex]

Hey everyone, I hope someone can help...... having a hard time figuring this one out.

My forum has a ton of subscriptions because each sub gets a different software package. When I first set it up I had each sub change the primary usergroup over from registered to whatever sub they bought. Meaning each sub was marked as a primary in the options.

The issue came when someone tried to purchase more than one sub, they would not stack correctly.

So I went and made all users primary as "registered" and the secondary is the actual sub. I also set all prices at $39.99 to start.

After I switched it from a primary usergroup to a secondary it seems the subscriptions no longer work, they all fail even tho they go through in paypal. I have to manually remove subs now which doesnt work well when I have 25,000 members.

So what caused this? The initial sub set to a primary group and then switching to a secondary or changing my price from $39.99 to $29.99 on the given sub?

[Lynne]

If you changed the price, that is probably what is making things fail. Once you have an active subscription, you cannot change anything for it. You would need to make a new one.

[Authentex]

If you changed the price, that is probably what is making things fail. Once you have an active subscription, you cannot change anything for it. You would need to make a new one.

Hey Lynne,

What if I change the price back to the original now? Would it still fail because I made the usergroup an additional group instead of primary? If I do make a new subscription can I change all these subs to the new one and still get the subs to work from paypal?

[Lynne]

If you change anything in an active subscription, you will get failures.