[Forum] one paid subscription not completing

[Skivey]

Originally had the wrong email in the subscription for paypal, I edited it but lucky me I had someone pay for a subscription whilst I was doing this.

I had to create a new paypal, xfer the money over to my original account and manually subscribe this member.

Issue now is im getting a lot of 'failed' in my subscription log from this transaction.

What is happening and how do I go about fixing it. Is there a way of deleting it or correcting it from the database?

Thanks

Matt

[Trevor Hannant]

Expire the user's subscription via AdminCP > Paid Subscriptions > Subscription Manager > [View Users] > Edit. This should stop any calls to PayPal relating to it. Then re-add the subscription for the user manually.

[Skivey]

The member didnt even get subscribed in the first place, I added him manually already.

I expired the already manually done subscription and recreated another but its still creating logs.

[Abdulla Ashoor]

How exactly you get 'failed' in your subscription log, if in the first place your customer record did not added to subscription?

[Skivey]

thats what I need to know.

They subscribed as stated above but paid through another account on paypal that didnt exist. I had to create the new paypal account. It didnt confirm it through the vb subscription and so I had to create it manually.

It now has a huge log of failed - just want it to stop or cancel or anything

- - - Updated - - -

API
vb_error_code	authentication_failure
GET
method	paypal
POST
transaction_subject	tonysierra
payment_date	14:09:18 Jun 22, 2012 PDT
txn_type	web_accept
last_name	lewis
residence_country	GB
item_name	Premium Member Subscription
payment_gross
mc_currency	GBP
business	HIDDEN
payment_type	instant
protection_eligibility	Ineligible
verify_sign	HIDDEN
payer_status	unverified
tax	0.00
payer_email	HIDDEN
txn_id	HIDDEN
quantity	1
receiver_email	HIDDEN
first_name	a p
payer_id	HIDDEN
receiver_id	HIDDEN
item_number	e752d9294d06d5eb0f82ab7efef367c4
handling_amount	0.00
payment_status	Completed
payment_fee
mc_fee	0.37
shipping	0.00
mc_gross	5.00
custom	tonysierra
charset	windows-1252
notify_version	3.4
ipn_track_id	1f56dab829256