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  • [Forum] Forgotten Password

    Hi,
    I noticed when I want to use the Forgotten your password
    nothing happens, which the Forum does not send anything to the email address.
    I think the problem is with missing files because once I click to request, it gives me warning error
    Click image for larger version

Name:	Restore.jpg
Views:	1
Size:	24.0 KB
ID:	3722486

    The picture can explain more clearly.
    I've tried several times with several email addresses same :S

  • #2
    It sounds like you don't have your email set up correctly.

    Go to Maintenance > Diagnostics > Email - what are the results there and do you get the test email?

    Please don't PM or VM me for support - I only help out in the threads.
    vBulletin Manual & vBulletin 4.0 Code Documentation (API)
    Want help modifying your vbulletin forum? Head on over to vbulletin.org
    If I post CSS and you don't know where it goes, throw it into the additional.css template.

    W3Schools <- awesome site for html/css help

    Comment


    • #3
      See the picture it seems files are missing
      Click image for larger version

Name:	Restore1.jpg
Views:	1
Size:	48.3 KB
ID:	3686370

      Comment


      • #4
        Unable to connect to SMTP server.

        Do you have your settings correct in AdminCP > Settings > Options > Email Options? It looks like your SMTP settings are incorrect as the email connect to the SMTP server you have listed.

        Please don't PM or VM me for support - I only help out in the threads.
        vBulletin Manual & vBulletin 4.0 Code Documentation (API)
        Want help modifying your vbulletin forum? Head on over to vbulletin.org
        If I post CSS and you don't know where it goes, throw it into the additional.css template.

        W3Schools <- awesome site for html/css help

        Comment


        • #5
          How can I solve the issue then.. please because last week I lost my admin user and password and I was not able to ask and restore it :\
          Click image for larger version

Name:	Untitled.png
Views:	1
Size:	60.1 KB
ID:	3686380
          Do I have to fill the blanks?

          Comment


          • #6
            We can't give you your smtp info. If you don't have it, you'll have to create or use different info or not use smtp.

            Comment


            • #7
              ok I wanna know where does smtp means. Also I wanna know where do I have to bring them.

              Comment


              • #8
                SMTP is simple mail transfer protocol, its settings for email. You do not normally need to edit or configure those settings.

                Comment


                • #9
                  Have you tried setting SMTP Email to No?

                  Please don't PM or VM me for support - I only help out in the threads.
                  vBulletin Manual & vBulletin 4.0 Code Documentation (API)
                  Want help modifying your vbulletin forum? Head on over to vbulletin.org
                  If I post CSS and you don't know where it goes, throw it into the additional.css template.

                  W3Schools <- awesome site for html/css help

                  Comment


                  • #10
                    Originally posted by Zachery View Post
                    SMTP is simple mail transfer protocol, its settings for email. You do not normally need to edit or configure those settings.
                    Done, I set it to No and it works now
                    thanks a lot

                    Comment

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