[Forum] Users trying to register are being told that they are spam

[hilary]

We've had a new users trying to register for our forum and being returned a message to say that they can't register because they are spammers.

I've tried to recreate the problem, but can't. What 'error' during registration causes that message to occur?

Many people are registering, so it's not happening for everyone. I spoke to one person who was trying to register and they weren't putting in anything that wouldn't be allowed into their username or password.

We ask for a Captcha image to be verified at registration - there's no other spam settings.

[HMBeaty]

That error isn't coming from vBulletin, but a modification you have installed. Possibly GlowHost - Spam-O-Matic?

[hilary]

Haven't got either of those mods installed - don't have any spam related mods installed at all. Do have other mods though, so it might just be an unrelated plugin causing a problem?

[hilary]

It's these two message. What settings cause these two messages to be activated?

Registration denied, this forum runs an active policy of not allowing spammers. Please contact us via the "Contact Us" page
link if you believe this is in error

Registration denied. We check new registrations against a database of known forum spammers. At this time, we are unable to
contact this database to verify your registration. We are sorry for the inconvenience but please do try again later.

[HMBeaty]

It's these two message. What settings cause these two messages to be activated?

Registration denied, this forum runs an active policy of not allowing spammers. Please contact us via the "Contact Us" page
link if you believe this is in error

Registration denied. We check new registrations against a database of known forum spammers. At this time, we are unable to
contact this database to verify your registration. We are sorry for the inconvenience but please do try again later.

That error is definately from the GlowHost - Spam-O-Matic modification. If you don't have it currently installed, then you didn't uninstall it correctly.

[hilary]

OK - maybe vbForumStopSpam?

[hilary]

I"m going to disable that - thanks for your help