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Support System like vbulletin.com!

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  • [CMS] Support System like vbulletin.com!

    I really like the vbulletin support where I email to [email protected] and a auto reply with a url link to see my support ticket is sent back to me. Is this part of the VB suite or license? If not, can someone recommend me a simliar support ticket system? Thanks!

    -- auto reply email --
    Hello,

    Thank you for posting a support contact request with the
    vBulletin issue system. To view your query (and post
    followups), please visit this address:
    https://www.vbulletin.com/issue.php?...authcode=xxxxx

    If you would like to post a followup (or reply) to your
    query via email, please email [email protected] being
    sure to include this text in the subject:
    [SID-87654-ci76543]

    You will receive an email notification when a member of the support
    team replies to your issue.

    Please note, we are experiencing an extremely high volume of support requests at this time. All issues will be answered in the order they are received in and we will contact you as soon as possible. Thank you for understanding.

    Thanks,

    vBulletin

  • #2
    No, that is not part of the suite or license. I believe it was custom coded for us. You can look over on vbulletin.org, the modification site, and see if they have something similar.

    Please don't PM or VM me for support - I only help out in the threads.
    vBulletin Manual & vBulletin 4.0 Code Documentation (API)
    Want help modifying your vbulletin forum? Head on over to vbulletin.org
    If I post CSS and you don't know where it goes, throw it into the additional.css template.

    W3Schools <- awesome site for html/css help

    Comment


    • #3
      Support systems like Kayako integrate reasonably well with vbulletin, if you need that capacity.

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